Is the hotel waiter's service attitude bad?

Personally, the attitude of service staff in large or chain stores is not good, but it can't be said to be bad. Of course, there are a few, but according to my experience, they are waiters in small and medium-sized shops, with a little difference in quality. Some make you feel that consumption is a kind of enjoyment, while others make you feel impulsive. One thing that made me speechless was recently. My mother and I went to buy clothes, and the waiter came to introduce me. My mother said, no, look at it first, and look forward to buying it next time. As a result, she said, let's pick it next time, which makes me fucking speechless. First, my mother didn't mess up the clothes. Second, there are not many people in the mall, so there is no such thing as being too busy.

do you think that hotel room service is just about cleaning and being polite? Intelligence shows that you look at the problem too simply, and a slight negligence will make all the efforts of the service zero. Now, Jujia United Hotel will talk to you about the personalized service of the hotel.

1. Misunderstanding of personalized service

1. Personalized service = treating guests differently

Although no one wants to admit that personalized service itself is actually a quality service for a few important guests, this is the fact. Some personalized services can't reach all guests, or even seize the resources that other guests should enjoy, which will lead to other guests' dissatisfaction.

negative case 1

when receiving VIP reception tasks, ordinary hotels often have to control an elevator for VIP use, and other guests want to enter when they see the empty elevator, but they are told that it is specially prepared for VIPs. Some guests may cooperate to take other elevators, but some guests are dissatisfied, especially when they see that the elevator is empty but they are not allowed to take it.

negative case 2

some hotels have introduced the system of no rounds for reputable guests. When checking out, you can go through the checkout formalities by directly handing in your room card to the front desk. However, sometimes, some guests are exempt from rounds, and some guests have to wait for rounds, which will make the guests who are being rounds feel inferior or have a bad reputation.

2, can't keep pace with the times.

some personalized services should be constantly adjusted according to the actual situation. Otherwise, not only can't impress the guests, but it may also cause the burden on the guests. Many hotel rooms have introduced "note" service, each note is to remind the weather, remind the diet, etc., which will make people feel warm at first. However, if every time you see the same note routine, it will make guests feel that your hotel is not creative and perfunctory.

2. Individualized service in the guest room

1. Hair dryers that can't be found

Hairdryers in hotels are usually firmly wrapped with wires, packed in bags and hidden in various places, and it is very troublesome for guests to rummage through the cabinets every time.

2. Personalized decorations covered with beds

The hotel provides personalized welcome service, and puts decorations that feel personalized all over the beds, hoping to "surprise" the guests. However, most hotels have never thought that tired guests enter the room hoping to lie on the bed and relax themselves, but the various furnishings on the bed will make people stop. Such a "surprise" may be a "fright".

3. Spreading petals in the toilet

Some hotels spread flowers in the toilet to create some "personalized" spots, but in fact many guests don't realize the significance of this service, and even feel "spicy eyes".

4, tightly wrapped quilt

Western-style bed making is popular in guest rooms now. The foot of the bed must be wrapped tightly and the quilt should be pressed into the mattress. But in fact, many guests habitually pull out the quilt to sleep before going to bed.