Job responsibilities of star hotel sales department

The sales department of star-rated hotels needs extroversion, strong expression ability, fluent language, good sales thinking and determination; Strong pressure resistance, independent thinking and self-study ability; The following are my responsibilities carefully collected in the sales department of star-rated hotels. Let me share them with you and enjoy them.

Job responsibilities of star hotel sales department 1

(1) Under the leadership of the general manager, be responsible for the hotel's market development, customer source organization and hotel room sales, maintain the stability of customers, constantly explore markets and new customers, and achieve the sales tasks and targets of corporate customers, travel teams, individual customers and other target customers.

(2) Keep abreast of the domestic and international tourism market trends, regularly analyze the market trends, characteristics and development trends, draw up marketing plans, improve the profitability of the hotel as much as possible, and organize the implementation after reporting to the superior for approval.

(3) Be directly responsible to the general manager, make the sales plan for the current month in time, and strive to complete and exceed the budget target.

(4) Do a good job in the publicity and promotion of the hotel, establish a good corporate image for the hotel, make the guests know more about the hotel, win the trust and support of the guests, and create greater operating benefits for the hotel.

(5) Pay attention to and collect the information of competitors in the same industry at any time, analyze the market sales trends, analyze the development trend of the hotel and tourism market, understand the market supply and demand, customers' intentions and needs, put forward improvement plans according to market changes, master the hotel marketing policies, and provide the average hotel price and market share.

(6) Make daily customer visit records and weekly visit records and file them, quickly, efficiently and politely solve all the incidents that cause the guests' dissatisfaction, and strive to make the guests feel satisfied again within the scope of hotel policy.

(7) Coordinate departmental relations, strengthen horizontal communication, and cooperate with reception and sales; Reasonable deployment and use of internal staff, mobilize the enthusiasm of employees, and constantly improve the work efficiency and business level of employees.

Job responsibilities of star-rated hotel sales department 2

1. Mainly responsible for the tea sales docking of Crowne Plaza Hotel.

2. Establish customer files, confirm and sort out customer information;

3. Organize the existing customer information and maintain the cooperative relationship with old customers;

4. Conduct customer relationship management and service, and finally achieve the purpose of signing the bill.

Job responsibilities of star-rated hotel sales department 3

1 Actively develop the hotel's potential business agreement customers, long-term rental customers, tour groups, conference customers, etc. , thus _ _ _ hotel revenue.

Maintain customer relationship, receive and dock customer reservations to ensure customer satisfaction.

Visit customers, call them back, and show them around the room.

Sign the reservation agreement and the necessary credit agreement.

Job responsibilities of star hotel sales department 4

1. Develop the tourism market step by step according to the target market of the hotel and the potential requirements of customers.

2. Develop sales strategies and work plans for important customers and potential customers.

3, responsible for the collection of important customer information, do a good job of customer maintenance.

5. Achieve specific sales targets and define sales priorities in different periods.

Job responsibilities of star-rated hotel sales department 5

1, responsible for hotel reservation, customer development, membership handling, customer complaint handling and business agreement signing.

2. Responsible for the sales and promotion of hotel apartment products.

3. Manage and maintain customer relationships and long-term strategic cooperation plans between customers.

4. Complete the annual, quarterly and monthly operating income set by the department.

Job responsibilities of star hotel sales department 6

1, understand the national hotel industry management regulations, and be familiar with the domestic hotel development;

2. Formulate relevant management regulations and working procedures of the sales department;

3. Formulate and review the promotion plan and scheme of the hotel, develop new customers and organize the reception of important customers;

4. Guide, supervise and inspect the work of subordinates, grasp the work situation, and conduct performance appraisal for subordinates.

Job responsibilities of star hotel sales department 7

1) Develop and expand offline sales channels for hotel room sales in the responsible market, such as travel agencies, enterprises, agreement units and horizontal alliances.

2) Maintain the existing cooperative sales channels in the responsible market, solve the problems of demand and pain points, and optimize the details and efficiency of cooperation between the two parties.

3) Strive to expand new channels, strive to improve the hotel occupancy rate, and ensure the completion of the monthly performance target.

5. Do a good job in the market and competition research, analysis and prediction of the responsible market, and plan and implement the marketing plan of the Division.

6. Development of group customers and key customers;

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