Traditional Culture Encyclopedia - Hotel reservation - Summary of probation period of department manager.
Summary of probation period of department manager.
Summary of the work of the department manager during the probation period (1) I officially joined the company on xx, 2065438+xx, 2009. Prior to this, xx was one of the clients of my previous company. When I received the interview notice, I asked my colleagues who had dealt with xx before, and they suggested: Go ahead, this is the most potential company in the industry at present. So I attended the interview. Fortunately, the interviewer xx and my department leader xxx are closely related to me. I got their approval during the interview and was invited to join the company smoothly.
Time flies. I received an email from the human resources department of the company yesterday, reminding me to apply for full employment. Suddenly more than two months passed and I was not used to writing official documents. So I decided to finish this self-summary during the probation period in my accustomed way.
In my five years of work experience, the first few companies all worked in the financial and business departments, and this time it was completely different. Fate pulled me into a sales team. Financial business has always been a strict department that requires accurate data, while the sales department has always been full of vitality. Although there are differences between the two, my job is to undertake both. In the sales team, business people are always on the front line, and my job is to give them strong support and assistance in the rear. According to my secondary priorities, I am mainly responsible for the following tasks:
1. Monthly daily expense reimbursement for business personnel.
This is the top priority of the monthly work. Xx department has channel sales managers all over the country, and the reimbursement receipts of dozens of brothers and sisters will be sorted and pasted by express every month, and the reimbursement forms will be filled out, and the documents will be reviewed and submitted for approval, until the reimbursement is finally checked with the business personnel. This work is not difficult. I also have rich working experience in this field. The only small difference is that each company has its own way of handling expenses, which is similar. Some places did not do it in the early stage. After communicating with the tutor and relevant departments, this part of the work is now familiar and can be completed independently.
2. Terminal promoters pay monthly.
This job is equivalent to a cashier's job, and the only thing that is not needed is bookkeeping. At the beginning of each month, colleagues in the terminal promotion department will be responsible for providing a payment list, and you can pay carefully according to the list. It should be noted that you should be careful not to make mistakes in the remittance of each sum of money.
3. Review the agent's activation reward.
Our business model, signing agents and allies will give some rewards to agents and allies who complete the delivery task every month. This kind of reward comes in the form of kickbacks. Every month, the business personnel will call up the data in the system and calculate the reward according to the reward standard. My job is to check the reward list provided by business people and collect feedback. I am the bridge here. Suggestions are put forward here, suggesting that the system R&D department of the company continue to optimize and improve the system, because in the process of system use, the data of the same day is often inconsistent with the data of other dates, which will have a bad impact on customers.
4. The accounting treatment of the loss of goods and the activation of enterprise managers on the increase of remuneration.
This part is also a kind of supervision for the work of agents and business managers. Data are transferred from the system, listed according to accounting standards, checked by relevant personnel, and finally submitted for approval.
In April, the company held a special sports meeting. I haven't had time to participate in group activities for two or three years. I am very excited about this sports meeting. The existence mentioned in the ceo's manifesto of Cai's company is an excellent culture with confidence and domineering in my introversion. Maybe I am ordinary, and my ordinary existence will definitely create extraordinary things in my life! I have worked here for more than two months, getting along well with my colleagues, working smoothly and having a good mood. I hope I will be cautious, careful, careful and considerate in my future work. Now that the probation period is up, I have the determination and confidence to stay in the company, in order to create more value and complete the double promotion of self and company value. Please approve the company to become a regular employee! Thanks to the leaders, mentors and colleagues who have cared and helped me!
How time flies! In a blink of an eye, it has been almost three months since I joined this big family. During this time with my family, I found myself working hard and making a lot of progress. In this team, I learned a lot that I have never seen before. This is not only a job, but more importantly, this big family has given me an opportunity to study and exercise, and provided me with a happy stage to show. From this time on, I found it easier and longer to communicate with customers, and the problems I considered became more and more comprehensive. I think this is experience. I sincerely thank Huirui's family for their concern and help.
The specific work in these three months is summarized as follows:
Here, I deeply realized the down-to-earth and serious working attitude of the Huirui team from boss to colleagues, and * * * greeted the challenges every day with a positive attitude, which is also a time to remind myself to do a good job every day. In fact, the general direction and purpose of each company's system and regulations are the same, but the details are slightly different. So naturally, I quickly adapted to the working environment and workflow of the company, and tried my best to cooperate with everyone's work. Although there are some shortcomings, with everyone's help, I also actively correct them to avoid making mistakes again. Therefore, I integrated into Huirui's big family and did my job seriously. I like it here very much, and I am willing to use it as a platform to exercise myself, develop together with the company, regard work as a career and make my greatest contribution. In fact, no matter where you are or in which company, you must be enthusiastic, serious, sincere and actively integrated into your work, which is also the basic principle of being an employee. Team spirit is a virtue advocated by every company. I think the development and cooperation between companies is very important. Without the cooperation of various departments and colleagues, the company's work process will inevitably be hindered, the work efficiency will be greatly reduced, and the company's benefits will naturally be damaged, which is unfavorable to the company and individuals.
For more than two months, I realized how important it is to have heart, concentration, care and patience at the same time in my work. Take every time I receive a phone call from a customer, I will listen attentively to the needs of any customer, recommend our most suitable products for each customer, carefully explain the usage and precautions of the products to customers, and patiently follow up and maintain all customers.
At work, I deeply feel the urgency of strengthening my study and improving my own quality. First, I study our materials, insist on finding time to read product knowledge every day, and be more professional. The second is to learn from colleagues. We should always keep a modest and prudent attitude in our work and learn from their hard-working, pragmatic work style and problem-solving methods. Third, learn from practice, apply what you have learned to practical work, check your own shortcomings in practice and improve yourself better.
To do a good job, I think the most important thing is to have a sense of responsibility. If you have a responsibility, you will try your best to finish it and do it well. Only by loving your work in this way will your work like you. Don't be discouraged if you fail, sum up the lessons of failure and strive for success next time. In any case, you must always maintain a positive and optimistic attitude in your work and life in order to work better and live more wonderfully.
Summary of the work of the department manager during the probation period (III) In 20xx years, under the correct leadership of the group company, with the strong support and help of all departments of the group company, I worked hard to do all the work well under the guidance of Scientific Outlook on Development, focused on the center, focused on key points, paid close attention to implementation, paid attention to practical results, and achieved good results. Personal work in 20xx years is summarized as follows:
First, strengthen self-study and improve the management level of enterprises.
In 20xx, I earnestly studied the spirit of the 18th National Congress of the Communist Party of China, the working spirit, system regulations and work discipline of the group company, improved my management level, kept consistent with the group company in thought, work and action, strengthened my ideals and beliefs, established a correct world outlook, outlook on life and values, worked hard, was loyal to the group company, and put the interests of the group company first in all my work and always safeguarded them. I cultivate my hard-working and studious professionalism and innovative and pragmatic work style, adhere to the principle of "Excellence and meticulousness", take everything seriously, take every job seriously, persist in doing every job well, be perfect and stress efficiency, and strive to get the satisfaction of the leaders and customers of the group company.
Second, work hard and complete all tasks.
I am the deputy general manager of the group company, responsible for the market expansion of the marketing center, project budget preparation, contract negotiation and project subcontracting after winning the bid. I deeply realize that these tasks are the important work of the group company, which is related to the economic benefits and long-term development of the group company. To this end, I strengthened my sense of responsibility and urgency, worked diligently according to the work spirit and work deployment of the group company, and completed the work task in an all-round way and achieved good results.
1, the business has achieved good results. In 20xx years, I led my cadres and employees to cheer up, cheer up, seize the opportunity, work hard, and achieved good business performance. The main types of 20xx projects are large houses, large commercial squares, hotels, office buildings, etc. The total contract value of construction business completed in the whole year was xx billion yuan, an increase of 200% over 20xx. Completed operating income of xx million yuan, exceeding the company's target of xx million yuan at the beginning of the year, with an actual increase of xx million yuan. In addition to the original Evergrande, Wanda, R&F Real Estate and Hesheng Chuangzhan, the business cooperation in 20xx has added China Merchants Property, Gaode Land, Caesar Group and Dahan Group, and established strategic cooperative relations with nearly 60 high-end customers. At the same time, we made a breakthrough in the development of five-star hotels, and won the bid for projects such as Hilton Putian, Golden Foshan Hotel in Chongqing and Grand Hyatt in Chengdu, which opened the prelude to the cooperation between our group company and international five-star hotel brands and showed good development prospects.
2. Actively expand business channels. Business is the foundation and foundation for the survival and development of group companies. In 20xx, I took expanding business channels as the top priority of my work, concentrated my energy and time and devoted myself to expanding my business. I mainly carried out four aspects: First, actively carry out relationship marketing. Strive to develop the resources of "three major customers", make use of brand advantages, and extend the relationship of major customer resources from top to bottom, so that the whole field and the whole company can develop into customers of our group company. The second is to actively participate in the exhibition promotion meeting. From time to time, I lead my staff to participate in some trade exhibitions and promotion meetings, such as the International Hotel Forum. Make friends, establish relationships and strive to seek high-end customers at the promotion meeting, laying a solid foundation for the business development of our group company. Third, actively seek strategic partners. While continuing to establish strategic partnership with powerful large real estate companies, I am also actively looking for new strategic partners. These measures can not only save a lot of marketing costs for the group company, but also accumulate more contacts for the group company and make the business foundation of the group company more solid. Fourth, diversification of marketing methods. In 20xx, while consolidating and developing the traditional marketing model, I constantly studied and tried various marketing methods and means, and found a publicity marketing model that conforms to the development strategy of the group company. By adopting modern marketing models such as differentiated marketing, service marketing, emotional marketing and experience marketing, I actively expanded my business to meet the consumption needs of different customers. With the development of information network technology, it is the general trend to carry out network marketing. I am actively exploring ways and means of network marketing, and strive to make our group company one step ahead and realize network marketing.
3. Strengthen daily management. Only by constantly strengthening daily management can we speed up our work and improve efficiency. In 20xx, I focused on four aspects in strengthening daily management: First, building a strong marketing team. Through a year of study, training and practice, a strong marketing team has been initially established. The whole marketing team has accumulated rich sales experience and is full of fighting spirit. It can cope with all kinds of difficulties and emergencies in Qixin, and is full of confidence in the operation next year and strive for greater achievements. The second is to improve the working system. I have compiled relevant processes and systems, formulated performance appraisal methods, organized regular training, improved the professional quality of technicians and marketers, allowed technicians to participate in business negotiations, and marketers to master professional technical knowledge, so as to cultivate the whole marketing center into a real "technical marketing team" and lay a solid foundation for better business development. The third is to establish a material database. I organize budget personnel to establish a material database to make cost accounting more accurate and improve the winning rate of the project. Fourth, actively introduce project managers. I have introduced 128 project manager with platinum five-star hotel construction experience since I accepted the project subcontracting in 20xx 65438 10, and established the project manager evaluation system, laying a solid foundation for future project construction, ensuring the project is qualified and striving for excellent projects.
Three. Problems existing in 20xx years
20xx years, I worked hard. Although I have completed the task and achieved good results, compared with the requirements and development situation of the group company, there are still shortcomings. After combing and summarizing, there are four main problems: First, the market positioning is not clear enough. The large and comprehensive market development model, lack of work focus, coupled with the shortage of human resources, project management is not in place, affecting the development of the group company. Second, brand building is weak. The main reason is that the website design of the group company is mediocre, and the contents of picture books and promotional videos are seriously lagging behind, which is inconsistent with the actual situation of the group company, making the group company's external image not beautiful enough and its social reputation not excellent enough. Third, the project management is not in place. Because the project was subcontracted, the management did not follow up in time and the project management was out of control. The fourth is the waste of qualifications. At present, the qualification of our group company is at the leading level in the industry, and all the qualifications are complete. However, due to the lack of relevant technicians and professional cooperation, many bidding opportunities were wasted, which affected the business development of the group company. I want to attach great importance to these problems, put forward constructive suggestions to the group company, and take effective measures to improve and perfect them with the relevant departments of the group company.
Four. Working ideas for 20xx years
On the basis of summing up the achievements and shortcomings in 20xx, according to the market situation in 20xx and the actual situation of the group company, I put forward the following working ideas in 20xx:
1, strengthen market development. I want to subdivide the market, define the market positioning, base myself on first-tier cities, radiate to second-and third-tier cities, focus on those hardcover commercial houses of tourism real estate and strategic partners, give consideration to international five-star hotels, give consideration to mid-range while docking high-end, give up low-end projects, enhance the core competitiveness of the group company in the market, have a prominent position in the industry, and promote the rapid development of the business of the group company.
2. Strengthen brand building. Brand is the image and reputation of the group company, which plays a decisive role in developing business. I will spend my energy to strengthen brand building. First, I will advertise on websites and magazines with strong influence in the industry to expand the influence of the group company. Second, actively participate in social activities, let the group company make more appearances and improve the social visibility of the group company.
3. Strengthen project management. In the project management, strengthen supervision, adopt the methods of monitoring and acceptance, cross-checking and internal self-checking of sub-projects, control the project quality, ensure no engineering quality problems, and strive for excellent projects.
After three months of study and work, I seriously thought about my work and recorded it as a phased summary of my work. At the same time, I reported my work to the company leaders and asked them to review and approve my employment application.
Work achievements and gains
First of all, I would like to thank the human resources department of the company for approving and recruiting me to enter xxx company, and training me in all aspects, giving me the opportunity to develop in the company. Thanks to the company's chairman, general manager, deputy general manager and other leaders and colleagues for their continuous training, teaching and help, which enabled me to learn the most knowledge and information in just three months and improve it. The first day I entered the company, I knew that my biggest lack was my understanding of my company, industry and product system.
1. Seriously study the training on the company history and system organized by the company's human resources department, and have a deeper and more complete understanding of our company. The company's profound historical background, rigorous working atmosphere and scientific management system have strengthened my belief in studying, taking root and developing hard in this fertile soil of the company. I believe that with the development of the company, I will make great progress.
2. During the company's training for new employees, I worked hard to learn the overall situation of the company and the knowledge of the (product) system, mastered the functions, working principles, structure, characteristics and materials of each part of the (product) system, and was able to explain and communicate the whole xx (product) system to the project owner in detail, smoothly and orderly, laying a solid foundation for future business work. This is also two of the three axes that the chairman advocates the success of business work, so I never persevere.
3. Master more industry knowledge in a short time and learn to supplement industry knowledge at any time in the later work. Not only do you study industry knowledge hard during your study, so as to prepare for entering the work role as soon as possible, but you should also make friends, learn industry knowledge, exchange information, learn from each other and strive for long-term development in this industry if you want to make your business work better and integrate into this industry.
4. Seriously studied business knowledge. X always pays attention to business knowledge in the training of business personnel, and the training of business knowledge has not been relaxed at all, which makes us clearly know the qualities that salespeople must have for success, and also makes us better at communicating with people in business work. This has strengthened our confidence in success.
Go all out in business work. Go all out to do your own work, try your best to obtain all kinds of information, think about the key to success, and try your best to use various methods to gain the recognition of key figures for our company's technology, so as to achieve ultimate success in bidding.
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