Tricks on making phone calls

Making phone calls is also a part of our social life, so how can we make good phone calls? Below are the "Tricks on making phone calls" compiled by me for everyone. You are welcome to read them for reference only. I hope it will be useful to you. Help! Tips on making phone calls

1. Keep a notepad and pencil next to the phone

Even if people try to remember things carefully, after 9 hours, the forgetting rate will also increase Up to 70, daily chores are forgotten faster. Try to recall the contents of the dinners of the first four days of this week. Many people may not be able to remember it! Therefore, you should not trust your memory too much. You can make up for it by taking notes on important matters. If you place a notebook and pencil next to the phone, you can immediately record important matters when someone calls. If you don’t prepare paper and pen in advance, you will be caught off guard and look for things here and there, which will not only waste time, but also make you miserable.

2. Organize the content of the call first, then make the call

When calling others, if you just talk about what comes to mind, you will often lose sight of it, forget the main things, and be unaware of it. It dawned on me when the other party hung up the phone. Therefore, you should sort out and record what you want to talk about item by item in advance, then make a phone call, read the record while talking, and check whether there are any omissions at any time. In addition, try to end it within 3 minutes. In fact, 1,000 words can be spoken in 3 minutes, which is equivalent to the content of two and a half pages of paper. It is theoretically possible. If a phone call lasts 5 minutes or even 10 minutes, then it must be inappropriate wording and failure to grasp the program and highlight the key points.

3. Have a friendly attitude

Some people think that radio waves only transmit sound, and you don’t need to pay attention to posture and expression when making calls. This view is really wrong. The honesty and sincerity of both parties were evident in their voices. If the intonation is not accurate, it will be difficult to hear clearly, and you may even hear incorrectly. Therefore, you must hold your head high and straighten your back when speaking. "Words are the voice of the heart", whether the attitude is good or bad will be reflected in the language. If you don’t bow your head when you apologize, your apology will not be conveyed to the other person with words. In the same way, expression is also included in the voice. When talking on the phone with a numb expression, his voice is also cold. Therefore, you should also smile when talking on the phone. When women talk to the mirror, they will smile naturally. When people smile, their voices are more pleasant and friendly. Based on this principle, in some large companies' switchboards or front desks, managers intentionally place a mirror on the desk of the operators to encourage them to smile naturally when answering the phone, and then convey this friendly message through language.

4. Pay attention to your speaking speed and intonation

Impatient people will feel discontinuous, weak and uncomfortable when listening to slow speech; slow people will feel uncomfortable when listening to fast speech. Feeling restless and upset; elderly people may hear fast words and find it difficult to fully understand their meaning. Therefore, there is no final answer on speaking speed. You should flexibly control the speaking speed and adapt to changes according to the situation of the other party. When making a phone call, raise your voice appropriately to appear energetic, bright and crisp. When people cannot see each other, they mostly form initial impressions based on their first hearing. Therefore, consciously raising your voice when speaking will be particularly pleasant and beautiful, just like the range of 5 (shuttle) in the music score.

5. Do not use abbreviations and special terms

Third parties often cannot understand the internal corporate idioms of abbreviating "Three Marketing Sections" as "Three Sections". Similarly, special terms are only used within the industry and may not be known to ordinary customers. Some people don't take it seriously and use abbreviations and terminology triumphantly, leaving an unfriendly impression on the other party. Some people think that Western studies and foreign words are elegant and decent, and they often use them indiscriminately. However, English with unclear meanings cannot express their thoughts correctly. Not only is it meaningless, but sometimes misunderstandings may even occur. This is undoubtedly asking for trouble.

6. Develop the habit of retelling

In order to prevent mishearing the content of the call, be sure to retell it on the spot. Especially for words with the same pronunciation but different synonyms and numerical contents such as dates, times, phone numbers, etc., be sure to develop a good habit of repeating and confirming them immediately after listening.

The words are different and you can tell them at a glance, but words with the same or very similar pronunciation are often easily confused when talking on the phone. Therefore, pay extra attention to these words that are easy to confuse and difficult to distinguish, slow down and pronounce each word clearly. . For example, 1 and 7, 11 and 17, etc., in order to avoid mistakes with the same pronunciation and different words or different meanings, after hearing the content related to numbers, be sure to repeat it immediately to confirm it. When talking about dates, add the day of the week to ensure accuracy.