Traditional Culture Encyclopedia - Hotel reservation - How do hotels treat customers with five steps and ten steps?

How do hotels treat customers with five steps and ten steps?

"Five Steps and Ten Helps" is a service concept to help customers when they need it. Specific to hotel services, can include the following aspects:

1. When a guest carries luggage with both hands or the luggage carried by a guest is below the knee, the hotel staff should take the initiative to ask for and help the guest carry the luggage and take the guest to the destination.

When the customer needs help, the hotel staff should hold hands with a smile and enthusiasm, and provide timely, thoughtful and meticulous service.

When the guests leave the hotel, the farewell staff at the gate should always smile and wave goodbye to the guests until they walk ten paces away.

The above is the hotel's "five steps and ten steps" customer service strategy, the core of which is active, enthusiastic, meticulous and thoughtful service to enhance customer satisfaction and loyalty.