A letter of apology to customers

In today's social life, there are more and more occasions to use apology letters, and there are certain format requirements for writing apology letters. So how do you write a general apology letter? The following is my letter of apology to customers for your reference, hoping to help friends in need.

Letter of apology to customers 1 First of all, I want to say thank you to the buyers who bought clothes to support the store activities. Secondly, I'm sorry for the misunderstanding caused by the delay in delivery. Now I want to explain this activity to the buyers. Soon after we opened the store, we joined Taobao with great enthusiasm and * * *. We have been working hard, learning bit by bit, improving bit by bit, and the business of the store has gradually improved. As a new store, registration for various activities is always rejected, so we almost gave up.

On July 5th, 20xx, a message suddenly popped up on Taobao, informing us that the love taobao activity we signed up for had been approved. This is undoubtedly a pie in the sky, which is good news for us. . As we have no experience in participating in activities, we were both excited and nervous when we received this notice. The event was launched as scheduled, and information about orders and payments kept popping up. Unexpectedly, we really didn't expect so many people to place orders, and soon our inventory was used up. Because the activity required that the baby could not be taken off the shelf during the activity, we immediately found the manufacturer to handle it, but the result was a bolt from the blue.

Wuhan is one of the three furnaces. I think we all know that because it is too hot in Wuhan this summer, all the workers in the garment factory went home early for a holiday. At this time, there are no workers in the factory and there is no way to complete the processing. Faced with such a situation, we are all like ants on hot bricks. Only one customer service staff is left to receive customers, and others go out to discuss processing matters with manufacturers. Sadly, the answers given by various manufacturers are helplessness, sadness, loss and fatigue. What shall we do? .

I have been rejected by the original factory of this dress twice before. Finally, I decided to give it a try. After meeting the factory boss, I stabilized my mood and continued to discuss with him. Finally, the boss was moved by our sincerity and persistence and decided to help us. However, at present, only the technicians around Wuhan can be recalled for processing and production, and the manpower is obviously insufficient. Therefore, during the activity, several of us spent time in the factory. It is a very special experience to monitor the quality of clothes made by manufacturers every day, ensure that the best clothes are delivered to buyers, and help pack them, saving time. Tired and nervous, but happy, because we can fulfill our promise to the buyer.

At 5 o'clock on the morning of July 9, the first batch of goods was ready (we carefully checked every piece of clothes), and we quickly sent the clothes to the company for packing. What's more tragic is that the printer suddenly broke down and it was really ineffective. There's nothing we can do. We have to write and pack at the same time. From morning till 4 o'clock in the afternoon, we all ate dinner. When handwriting hurts, we changed to packing, and our eyes hurt again. It was not until six o'clock in the afternoon that the courier came to pick up the parcel that we finished two-thirds of the parcel. It's too late, so we have to send the finished bag first, and then continue to pack the others. Until three o'clock in the morning, we finally packed all the express delivery. During this period, we ate a bowl of instant noodles and fell asleep exhausted.

On the morning of July 10, the staff of the courier company came to pick up the remaining packages, and our hearts were finally put down. 20xx-7- 10 all delivered in the morning, and the promised delivery date was one and a half days ahead of schedule, so we are trying to meet the requirements of buyers.

We learned a lot from this activity. We are very grateful to the buyers for their support and understanding in this activity, which enabled us to successfully complete all deliveries. However, we still have to say sorry, and we can't guarantee that it will be delivered on the exact day after you shoot the clothes. Finally, I hope that buyers will be lenient and don't give bad reviews because of delivery and express delivery. At the same time, if there are any quality problems with the clothes, please contact customer service first. Sorry, thanks again! !

In addition, we will continue to improve working conditions and provide better services to buyers. At the same time, we will expand our strength in a short time and open our own factory, hoping that more buyers will come to join us in the future.

I am here to convey

welcome

cnfla

Date: XX, XX, XX, XX

Letter of apology to customers 2 Dear xxx:

Hello!

First of all, thank you very much for staying at xxx Hotel, and we are very sorry for what happened on (morning/time and date)!

I have talked to the employees involved, and the employees are deeply sorry for the unhappiness caused by their actions.

Here, on behalf of the hotel management, I solemnly extend my deep apologies to you! Due to the wrong behavior of the hotel staff, you have a very unpleasant accommodation experience. I sincerely hope that you can believe that we will never allow our employees to treat distinguished guests like you. Because I don't want to disturb your work/rest, I still want to send our carefully prepared (gifts/fruits and red wine) and attach this letter of apology to your room.

Of course, if it is convenient for you, I very much hope to express my apologies to you in person. Please feel free to contact me directly if you need any help. My extension number: xxxx. E-mail address: xxxxxxxxxx.

Hereby,

Salute!

xxx

Letter of apology to customers 3 XXX Company:

The information that XXX products provided by your customers found scissors shocked our company. First of all, all our employees apologize to your company and consumers. I'm sorry to say 10 thousand words to your company and consumers. Ldquo sorry &; Rdquo, please accept our sincere apologies and ask us to have the opportunity to improve management and supervise our actual actions for rectification.

When we received your feedback, our company immediately took a high sense of responsibility as its own responsibility, and immediately set up a project investigation team headed by the company's top leader. With the active participation of grassroots and employees, we investigated and analyzed the site environment, personnel and related records one by one:

First, we checked the inspection records of needle inspection equipment and product needle inspection records at that time. All products have passed the needle inspection, and the testing sensitivity of the testing equipment is normal at all time periods. There are three stages of product needle inspection: one is 100% needle inspection after embroidery, 100% needle inspection after sewing, and 100% needle inspection before and after manual packaging. Environmental process factors that may cause problems are determined to be normal one by one;

Secondly, in the first step of the investigation, after confirming that there is no problem with our process, we ask your company to take a detailed photo of us. After analysis, it was found that this behavior was deliberate and revenge, because our company was at the peak of shipment at that time and the finished product warehouse could not put it down. Some finished boxes are placed near the workshop and the front desk. We checked the personnel factors. At that time, a staff member was passively waiting for work, in charge of personnel and superiors.

Analysis may be that he felt that the general manager talked with him and hurt his self-esteem, and then went to the labor bureau to complain constantly. The Labor Bureau didn't investigate as he said, talked with him and left, and then he was still passively waiting for work, which affected the normal work of other employees. Finally, the company had to pay him a month's salary and terminate his labor relationship.

Third, he failed to hand in tools and sharp tools according to the company's management regulations, and went through the resignation procedures, giving him the opportunity to put scissors in the products and put them in the finished box outside the workshop.

In addition to expressing shock, apology and sincere apology to customers and consumers, this accident is more of a wake-up call and action. In order to show our sincerity in apologizing, our company immediately set up a rectification team led by the factory director after completing the above investigation results, and put it at the top of the company's strategy, from the rectification of the site environment and places to the frequency and intensity of process training and inspection, as well as the finished product management and safety measures before shipment.

Our general manager and nearly XX employees not only sincerely apologize to you, but also prove our sincerity in apologizing with concrete actions. Please understand.

thank you

I'm here to communicate

Salute!

xxx

20xx year x month x day

Letter of apology to customers 4 Dear customers:

Hello!

Due to the negligence of individual personnel in our company, we pushed "clean the room, free of charge!" At 65438+ February 1 1. One of the contact numbers in this article is wrong, which brings you trouble and trouble. We are deeply disturbed, sincerely apologize to you and beg for your forgiveness!

After finding the mistake, our company responded immediately, corrected the mistake in time, and apologized to the owner! The company is deeply sorry for the inconvenience caused to everyone! I solemnly promise you that I will put an end to such mistakes in the future!

Now, the error message has changed! "Free internal cleaning" activity continues! Thank you for your continued support and love. We will serve you wholeheartedly!

Hereby!

All employees of xx Company.

20xx165438+1October 26th

Letter of apology to customers 5 XXX:

The article "Notice on Gong Yan's Alleged Duty Embezzlement and Gang Theft Dismissed" published by our company on this website on October/October1Kloc-0/20xx, many contents are inconsistent with the facts. The public security department is in the investigation stage, and whether Gong is suspected of committing a crime is still inconclusive. However, our company said on the website that Gong used his position to steal, which is misleading to readers and will reduce Gong's social evaluation. So this article is misleading to readers.

In order to eliminate the influence and restore the reputation, our company hereby apologizes to Gong and his readers.

Apologizer: XXX

Time: XXXX, xx, xx, xx, xx.

Letter of apology to customers 6 Dear members and friends,

Hello! Xx Group has been deeply loved by its members and friends since it settled in 20xx. In the past eight years, I am deeply honored and grateful to have you with me to witness the growth and development. Express my heartfelt thanks to you!

On July 26th, 20xx, the official opening ceremony of TZ Farm, the second largest organic farm, will be ushered in. At that time, leaders from XX, TZ and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Many authoritative media in XX, TZ and the whole country will also give in-depth reports on the opening ceremony. We can solve the grand occasion of the park through TV, internet, newspapers, radio and other channels. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.

In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm, and fully feel the freshness and health of "no pesticides and no fertilizers", we will arrange members and friends to visit TZ Farm one after another after the opening of the park.

thank you very much for your support！ I wish you and your family good health!

X group

Letter of apology to customer 7 to xx's parents:

First of all, I am very, very sorry that you received our package at this time. All the staff of xx Store sincerely apologize to you!

As an offline brand that has served consumers in physical stores for more than ten years. We have more than xx cabinets and specialty stores all over the country. From the second half of 20xx, we started to cooperate with "xx" in an all-round way, and became one of the partners of xx official 20xx annual promotion!

In this "xx" activity, we also took out our best-selling styles in physical stores to cooperate with them, and made this New Year promotion at a loss. Because the styles of xx activities are decided a few days in advance (xx is selected from hundreds of thousands of commodities), and workers, fabric factories, auxiliary materials factories and express delivery companies are all in an abnormal state during the Chinese New Year, so our company's factories work overtime day and night to make this batch of goods! We don't want to be too strong here, just want parents to understand, and we also want parents to receive the goods as soon as possible. All our employees have been trying to shorten the time! Thank you for your patience these days, your understanding and your support for xx brand!

We also carefully selected a silk scarf for our relatives, hoping to decorate your beauty in the new year season and spring! Gather all the shops, and enjoy the opportunity to shop in xx store unconditionally for free in the future with this order!

Finally, thank you again for your support of xx. Friends who like yy and small gifts, don't forget to give us full marks. This is for our employees who work overtime day and night.

Great encouragement, I believe we will do it in the future! It is best to be your most sincere friend!

I am here to convey

Salute!

Apologizer: xx

Xx，xx，XX，XX

Letter of apology to customers 8 Dear customers,

First of all, in my own name, I would like to extend my sincere apologies to you for the quality of this product. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly. Regarding the quality of this product, according to my own opinion, I personally want to return it in full, and I can exchange it if your delivery time allows, but you still consider not to let us lose too much, and make this batch of goods an exception by means of full inspection. I am grateful, but I still feel guilty. In view of the existing quality problems, we reflected them from all directions, negotiated with the handlers one by one, and finally adopted the following measures and methods to prevent similar situations from happening again! In other respects, I hope that Teacher Hope Valley can give us valuable advice again. Please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. thank you

I am here to convey

welcome

Apologizer: xxx

Xx，xx，XX，XX

Letter of apology to customers Dear Mr. Zhang,

Hello, I'm 1002, the distribution specialist of air conditioning sales. My name is Song Huokuang.

About this time, you bought a Orpheus S623 cabinet air conditioner from me, and the delivery time agreed before was three days. When I delivered the list, considering the delivery difficulty of OLIFIS S623 cabinet air conditioner, I considered contacting professional handling.

But after many contacts and professional treatment, I finally got in touch, which delayed the delivery time and delayed the delivery to your home until the fifth day. You have made it very clear that it will be delivered in three days. You told me that you were going on a business trip in three days, and there was no one at home.

It did happen when we delivered the goods, and then we communicated with you by phone. Now this OLIFIS S623 cabinet air conditioner is temporarily stored in our office. We will take good care of it for you, so don't worry. The delay in this delivery is entirely due to my work mistake.

We are very sorry about this. In order to make up for our mistakes, our delivery department decided through consultation to give you an appropriate discount on the payment for air conditioners and return you 3% of the payment.

Contact us when you are free at home, and we will deliver the goods as soon as possible. I promise you that there will be no more mistakes in work.

Apologizer: xxx

Time: XX, xx, xx, xxxx

Letter of apology to customers 10 Dear customers,

Hello, thank you for your trust, support and help along the way. Let's move forward step by step. Although difficult, it has always inspired us and encouraged us to go further. Wan Yue hopes you can find beauty, happiness and many things that are beneficial to you. If you can do it and stick to it, we think this is the best answer to the customers who have always supported and trusted Wan Yue. We are glad to see the information of some customers, who are still satisfied with our service and very supportive.

But something happened recently. We apologize to you publicly to show our sincerity and encourage us to serve you better.

Some time ago, two customers placed orders at the same time, one was a new customer in Beijing. He specifically asked us to give it to him when we delivered the goods. We decided to use the courier company to deliver the goods (customers will sign for it when delivering the goods by courier). Because it is an advance payment, we have to bear the extra courier fee of EMS compared with ordinary courier companies, and also give him a gift for free. Another customer is an old customer in Foshan, Guangdong. This is his fourth purchase of our products, and he has always trusted our advance payment. We also try to give him preferential treatment. We want him to receive the goods earlier, so we also use EMS express company to deliver them to him. In the past, when using EMS company, the speed was ok and there was no long delivery time.

But this time, it took five days to deliver it to customers in Beijing. The customer accepted our apology and showed us understanding. Although they also praised our overall service, they still delayed the customer's time, so I once again express my sincere apologies to him!

It took nine days to send it to the old customers in Foshan, Guangdong! We were very angry with EMS and called them many times to ask them to send it to customers as soon as possible, but their reply was the same: "We will deliver the goods as soon as possible". This old customer has been very supportive of us. He contacted several times to express his understanding and said nothing. But this time, because EMS has dragged on for so long, he may also be disappointed. Due to the trust and support of the customer and the delay of this express delivery, we decided to give him a favorite eye mask for free. Because he consulted before. We think this is our most sincere apology and hope that he will continue to understand, support and help us.

We usually use Quan Yi, Chen Xing Express, Shentong, EMS or other logistics companies to deliver the goods. Generally, it takes 2-3 days to get to the nearest place, 3-4 days to get to the far place, and it takes longer to get to the more remote place.

Although the customer understands this matter, it still brings unnecessary trouble to the customer. We sincerely apologize again! We also express our sincere thanks to these two customers and more customers who care, understand, support and help us! With gratitude and modesty, we can go further with your support. We will also put forward stricter requirements in terms of product quality, type, service and speed to meet everyone, and look forward to more sincere opinions and suggestions from friends.

When the New Year arrives, Wan Yue sends a New Year greeting to everyone in advance: I wish everyone a happy family, all the best, all the best, all the best. Unmarried people will find a beautiful other half as soon as possible, and married marriages will be happier and sweeter.

I am here to convey

Salute!

Apologizer: xx

Xxxx，xxxx，xx，xx

Letter of apology to customers 1 1 Dear customers, hello!

Due to the negligence of individual personnel in our company, we pushed "clean the room, free of charge!" At 65438+ February 1 1. One of the contact numbers in this article is wrong, which brings you trouble and trouble. We are deeply disturbed, sincerely apologize to you and beg for your forgiveness!

After finding the mistake, our company responded immediately, corrected the mistake in time, and apologized to the owner! The company is deeply sorry for the inconvenience caused to everyone! I solemnly promise you that I will put an end to such mistakes in the future!

Now, the error message has changed! "Free internal cleaning" activity continues! Thank you for your continued support and love. We will serve you wholeheartedly!

Hereby!

Letters from all employees of the company.

20xx165438+1October 26th

Letter of apology to customers 12 dear xx×:

Hello!

Recently, due to the abnormal noise of xx in the building, it has brought a lot of influence and inconvenience to you and your family. On behalf of team xx, we would like to express our deep apologies to you and your family! Thank you sincerely for your close attention and strong support in the process of xx project from early construction to smooth delivery. As the representative of high-end quality real estate in xx and even the whole country, the xx project embodies the intention and wisdom of our xx team and brings together many owners and customers who advocate high-end quality life like you, for which we are deeply proud and responsible. Looking at the architecture at home and abroad, reviewing the construction and debugging of xx project once again confirms the law that "architecture is always a defective art". Even if a lot of preparatory work is done and the design and construction are strictly controlled in the process, problems cannot be absolutely avoided. However, we promise that through careful investigation and prevention in advance, timely response and thoughtful service, all possible problems will be avoided in advance and the problems that have occurred will be solved quickly. We firmly believe that only by building and constantly improving high-quality real estate projects and providing meticulous and thoughtful property services can we live up to the choice and trust of you and other owners and customers and fundamentally strengthen the brand of xx Group. At present, the problems you found have been thoroughly handled and solved. I am deeply sorry for the impact and inconvenience caused to you and your family. I sincerely ask you to give more understanding and continue to support our work. * * * will create harmony and happiness with xx real estate and xx real estate family, and * * * will promote and realize the continuous improvement of xx real estate brand value and xx property service reputation. On the occasion of Mid-Autumn Festival and National Day, on behalf of team xx, we would like to extend our most sincere thanks and best wishes to you and your family.

Thank you for your constant support and help. I wish you and your family a Mid-Autumn Festival reunion and a happy family!

xx

X year x month x day

Letter of apology to customers 13 Dear xx:

Hello!

If you look forward to the baby you bought at xx's house every day and it is delivered to you now, you are disappointed frequently; If you open the box with full expectation, but find that the baby has some defects because of the bump in transit, xx family members express their deep apologies.

These are not what we want to see, we just want to present the best baby and the most intimate service to our relatives. Chenchen, the manager of xx's home, can't wait to turn into meatballs and roll to relatives to give you a few punches, just to resolve your depressed mood.

Secretly tell you, the xx family is a tough guy from the store manager to the packer. MengMeng's family is actually a "cute man's family". Our greatest advantage is frankness in character, frankness to customers and frankness to preferential treatment. In view of our tireless pursuit of creative products and serious attitude towards fashion life, since the opening of MengMeng House, the cute baby has greatly increased the store's performance, and the excellent service has made the performance even more impressive.

In the future, we will continue to work hard to present more perfect babies and more thoughtful services for our parents.

Dear, thank you for your constant support. All xx family members are deeply sorry for this anxiety and trouble. Thank you for your understanding and tolerance.

I am here to convey

Salute!

Apologizer: xxx

Xx，xx，XX，XX

Letter of apology to customers 14 Today, this article is written for a person who is angry with me for a trivial matter. I hereby write this article and express my deep apologies.

This misunderstanding is like this: I wrote a story, which included my classmates and her. In the past, those students said they didn't like those names, so I asked them to change them to something nice. Today, she didn't come to make up the lessons, so she didn't change them. Now she thinks we hate her and that she is ugly and poor. I want to say to her here: actually, we don't think she is ugly, she is not good, and we don't hate her very much. On the contrary, we like her very much. Like her sometimes serious, sometimes crazy; Sometimes it makes us angry, and sometimes it makes us happy. I think such a woman is perfect.

She is really nice and can help us. Although we sometimes have small conflicts, they are just our friends.

A stumbling block in the way of friends, we may fall, but it is good to have someone who is really willing to help you up after falling. As the saying goes: "Depend on your parents at home and your friends when you go out." The days with her are sour and bitter, sweet and spicy. This is our colorful life! She thinks that if we don't change her name, we just hate her and think she is not good. If she is in a bad mood, we hope she can tell us, tell her friends and let us help her. Don't think of us like that.

Indeed, I also admit that I did something wrong. I shouldn't have written that she had pimples on her face. I'm deeply sorry about that. Now, I changed it right away. I hope she will stop being angry, and I don't want to lose a good friend who has been together for six years. I hope she can realize the importance of friends. If you haven't changed your name, what is it? We will change it ourselves. My father often said to me, "Being angry is to punish yourself with other people's mistakes." I hope she won't punish us for our mistakes.

Punish myself. If my friend really can't do it anymore, I hope she can find someone better than me to be her friend. I just wish she would stop being angry. After all, children's world is very simple.

Finally, I said to this classmate again, "I'm sorry, I hope you can forgive me." Let's be good friends again. "All of the above are true. If there is half a lie, let me thunder! )

Letter of apology to customers 15 Dear friends, members of Shanghai XX:

Hello! XX Group has been deeply loved by its members and friends since it settled in Shanghai in. For eight years, you have been with XX and witnessed the growth and development of XX. XX is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone!

On July 26th, XX ushered in the official opening of TZ Farm, the second largest organic farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.

In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in XX, and fully feel the freshness and health of XX without pesticides and fertilizers, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.

thank you very much for your support！ I wish you and your family good health!

Apologizer: xxx

Xx，xx，XX，XX