Aircraft Refund Policy during the Epidemic Period

Legal analysis: In the road and waterway passenger stations, online ticketing platforms and other channels, passengers who have purchased tickets for road and waterway passenger lines voluntarily change their itinerary. If they need to refund their tickets, the ticketing unit will refund the tickets free of charge, and no fees will be charged. The purchase of personal accident insurance shall be handled together.

Legal basis: Regulations on the Administration of Air Transport Passenger Services.

Twenty-second ticket changes include voluntary ticket changes and involuntary ticket changes. Refund, including voluntary refund and involuntary refund.

Twenty-third passengers voluntarily change their tickets or voluntarily refund their tickets, and the carrier or its air sales agent shall handle them in accordance with the applicable general conditions of transportation and the conditions for the use of tickets.

Article 24 If the passenger changes the ticket involuntarily due to the reasons of the carrier, the carrier or its air sales agent shall change the ticket for the passenger or sign the ticket on his behalf without charging the passenger a change fee, provided that there is space available or with the consent of the contracted carrier. If the passenger changes the ticket involuntarily for reasons other than the carrier, the carrier or its air sales agent shall handle it in accordance with the applicable general conditions of transportation and the conditions for the use of the ticket.

Twenty-fifth passengers involuntarily refund, the carrier or its air sales agent shall not charge a refund fee.

Article 26 The carrier or its air sales agent shall complete the refund procedures within 7 working days from the date of receiving the passenger's valid refund application, and the above time does not include the processing time of financial institutions.

Article 27 In a joint flight, if the passenger cannot complete the whole journey according to the agreed time due to the change of one or more flight segments, the contracting carrier or its air sales agent shall assist the passenger to reach the final destination or midway point.

In the connecting flight, if the passenger changes his visa involuntarily, it shall be handled in accordance with Article 24 of these Provisions; Passengers who voluntarily refuse to refund their tickets shall be dealt with in accordance with Article 25 of these Provisions.