Traditional Culture Encyclopedia - Hotel reservation - Three of my friends and I opened a restaurant in partnership, and we encountered problems with the distribution of shares. The specific situation is as follows:

Three of my friends and I opened a restaurant in partnership, and we encountered problems with the distribution of shares. The specific situation is as follows:

Function of the hotel

Accommodation function Dining function Business function Home function Vacation function Meeting function

Edit the function of the hotel in this paragraph

1 . A base for tourist activities 2. Create tourism income 3. Create employment opportunities for the society 4. Promote the development and changes of social consumption patterns and consumption structures 5. Drive the development of other industries 6. The development level of the hotel is the development level of the tourism industry and society A sign of economy and civilization

Edit this paragraph Hotels and Motels

The main difference between hotels and motels is that motels usually have independent entrances and exits connecting rooms, while hotels generally have You can only enter the room through the gate and lobby, which is also more luxurious and comfortable.

Edit this paragraph about the history of hotels

Overview

The creation and development of hotels has a long history and has a history of thousands of years. Modern hotels evolved from Chinese post houses, Middle Eastern caravanserai, ancient Roman huts, European roadside inns and American carriage inns. Development of the World Hotel Industry Modern hotels were developed on the basis of the traditional catering and accommodation industries. Its development process can be roughly divided into four periods:

The ancient inn period

(12th century to 18th century) Inns gradually developed with the development of commodity production and commodity exchange. The earliest inns can be traced back to the end of primitive human society and the beginning of slave society. They were created to meet the requirements of ancient countries for diplomatic exchanges, religious and commercial travel, and the parades of emperors and nobles. Hotels

In the West, inns as a type of accommodation facility have long existed, but they became truly popular between the 15th and 18th centuries. At that time, although guesthouses were quite common in many European countries such as France, Switzerland, Italy and Austria, the British inns were the most famous. Characteristics of inns: They are generally small in scale, with simple buildings, simple equipment, and low prices; they only provide simple accommodation, resting places, carriages and horses and other means of transportation; in terms of service, guests often sleep together in the inn, and the food is the same. The owner ate almost a home-cooked meal. At that time, these residences were just resting places and had no other services. In terms of management, they were mainly government-run, and there were also some privately run shops: that is, independent family businesses, which were part of the family residence, and the family owned the inn. operators and operators, and there are no other personnel specialized in guest logging management. Later, with the development of society. As the types of tourism activities increase, the scale of inns is also expanding and the types are increasing. The British Inn in the later period was greatly improved. By the 15th century, some inns had 20 to 30 rooms, and the better ones often had cellars, pantries and kitchens, as well as rooms for the innkeeper and stablekeeper. Many old inns also had garden lawns, banquet halls and ballrooms with fireplaces. At this time, the British Inn was a place where people gathered, interacted with each other, and exchanged information. In fact, in the 18th century, inns in many parts of the world were not just lodgings for passers-by but also centers of local social, political and commercial activity. It can be said that these simple accommodation facilities are not hotels in the complete sense. It was the prototype of a hotel.

Luxury Hotel Period

(Late 18th to mid-19th century) With the emergence and development of capitalist economy and tourism, tourism began to become an economic activity, designed for upper-class rule Luxurious hotels with class service emerged at the historic moment. Many accommodation facilities named after "hotels" have appeared on the European continent. Whether it is the luxurious architectural appearance or the elegant interior decoration; whether it is the luxurious equipment, exquisite tableware, or various prescribed forms of service and dining, they are all the result of the commercialization of the lifestyle of the former princes and nobles. Hotels are not so much about providing food and accommodation to tourists as they are about providing them with luxury. So people call this period the luxury hotel period (also called the grand hotel period).

It is generally believed that the first accommodation facility in Europe that can truly be called a hotel was the Villa Badin built in Baden, Germany. Subsequently, many European countries carried out large-scale construction projects and rushed to build luxury hotels. The most representative hotels at that time include the Grand Hotel de Paris built in Paris in 1850; the Hotel Caesar opened in Berlin in 1874; the Grand Hotel Frankfurt opened in Frankfurt in 1876; and the Savoy Hotel Lunjiao opened in 1889. . At the end of the 19th century and the beginning of the 20th century, some luxury hotels also appeared in the United States. Among these hotels, the hotel opened by Swiss hotel owner Cesar Ritz can be said to be the most representative hotel in the era of luxury hotels. The hotels he built and operated and his name became synonymous with the most luxurious, high-end and fashionable hotels. Ritz's innovations and efforts in hotel services, hotel management rules and practical experience are inherited and used by high-end hotels around the world today. Its famous business motto: "The guest is never wrong" is regarded by many hotel entrepreneurs. The characteristics of luxury hotels passed down from generation to generation are: large scale, luxurious architecture and facilities, and exquisite decoration; supplying the most exquisite food and furnishings with the most high-end furnishings. Many luxury hotels have become treasures of contemporary and even world architectural art. Inside the hotel The division of labor and cooperation are clear, and the requirements for service work and service personnel are very strict, and the quality of service is emphasized; the emergence of specialized management agencies within the hotel promotes the development of hotel management and its theory. Luxury hotels are a new commercialization of the lifestyle and social activities of the wealthy class. The result.

Commercial Hotel Period

(The end of the 19th century to the 1950s) The commercial hotel period is the most active era for hotels in the world. It is an important stage in the development of the hotel industry. It finally made the hotel industry an industry that serves ordinary people. It laid the foundation for the modern hotel industry in all aspects. At the beginning of the 20th century, the largest hotel owner in the world appeared in the United States. He was Ellsworth. Milton Statler. In 1908, Statler built the first Statler Hotel in Buffalo, USA, which he designed and named after him. The hotel was specially designed for travelers. Adapting to the needs of the market, Statler created a new type of hotel with the goal of providing the best services in the world at a price that ordinary people can afford, and created a new era of hotel industry development. Statler has great achievements in hotel management. Many innovations and measures: He manages his hotels according to unified standards. Whether you go to Boston, Cleveland, New York, or Buffalo, as long as you stay in Statler's hotel, standardized services are guaranteed; in his hotels It has services such as overnight laundry, automatic ice water supply, disinfection of toilet seats, door-to-door newspaper delivery, etc. It pays attention to the art of management, pays attention to improving service levels, and creates the first modern hotel. Tatler's hotel management ideas and scientific, reasonable, concise and appropriate management methods, such as "the first place in hotel management is location, the second is location, and the third is location", etc., are still very inspiring to the hotel industry and are very important to the hotel industry. The operation of modern hotels has an important impact. The basic characteristics of commercial hotels are: first, the service targets of commercial hotels are ordinary civilians, mainly receiving business guests, with large scale, complete facilities and equipment, complete service items, and exquisite Comfortable, clean, safe and practical, and do not pursue luxury and luxury. Secondly, implement a low price policy to make customers feel that the charges are reasonable and the money is well spent. Thirdly, hotel operators and owners are gradually separated, and hotel business activities are completely commodities. , focusing on economic benefits and aiming for profit; fourth, hotel management has gradually become more scientific and efficient, focusing on market research and market target selection, paying attention to training employees and improving work efficiency.

In the era of modern new hotels.

(After the 1950s) After World War II, with the economic recovery and prosperity around the world and the rapid growth of population, international mass tourism appeared in the world.

The advancement of science and technology has greatly improved traffic conditions. It has created conditions for outbound travel; the increase in labor productivity, the increase in people's disposable income, and the rapid expansion of the demand for outbound travel and hotel services have accelerated the popularization of tourism activities and political, economic, cultural and other exchanges with countries around the world. of frequency. This change in social demand has prompted the hotel industry to enter the modern hotel era. In the 1960s, large-scale motels began to appear in various places and gradually developed into cities. The buildings were also built higher and higher, making it difficult to distinguish motels from ordinary restaurants. Its level of luxury is much higher than that of previous similar hotels. Bright and eye-catching store decorations are used to attract customers. Tile bathrooms, carpets, air conditioning, swimming pools, etc. are all standard facilities that every hotel must have. By the mid-1960s, motel hotel joint ventures and franchising had developed rapidly. The success of a hotel's business depended to a large extent on mutual referrals between hotels in the joint venture network. In the modern new hotel era, the developed areas of the hotel industry are not limited to Europe and the United States, but all over the world. The hotel industry in Asia has developed since the 1960s. Its scale, grade, service level, management level, etc. are no less than those in Europe and the United States. In the authoritative selection of the world's ten best hotels organized by the American (Institutional Investor) magazine every year, hotels in Asia often account for more than half and rank among the best. The Oriental Hotel in Bangkok, Thailand, managed by Hong Kong's Mandarin Oriental Hotel Group, has topped the list of the world's ten best hotels for more than a decade. In the hotel industry in Asia, large-scale hotel group companies have emerged, such as Japan's Okura Hotel Group, Japan's New Otani Hotel Group, Hong Kong Oriental Mandarin Hotel Group, Hong Kong Regent Hotel Group, and Singapore Shangri-La Hotel Group, Singapore Mandarin Hotel Group, etc. These hotel group companies not only invest in or manage hotels in Asia. Well has expanded to Europe and America. The main characteristics of modern hotels: the diversification of the tourism market structure promotes the diversification of hotel types (such as resort hotels, tourist hotels, business hotels, membership club hotels); the diversification of market demand leads to continuous changes in hotel facilities and more flexible management methods ; The high profits of the hotel industry have intensified market competition, causing hotels to join forces with other industries or move towards chain operations and group operations; the modern scientific and technological revolution and the development of scientific management theory have made modern hotel management increasingly scientific and modern.

Edit this paragraph on the development of China’s hotel industry

Overview