Traditional Culture Encyclopedia - Hotel reservation - How to treat the phenomenon of cancellation of reservations by guests? Hotels often set up many doors for guests to cancel their reservations.

How to treat the phenomenon of cancellation of reservations by guests? Hotels often set up many doors for guests to cancel their reservations.

It is normal that guests can't come to stay for various reasons, so canceling the order can reduce the personal loss of the guests. However, the cancellation of the order will also have a certain impact on the hotel. When there are a large number of cancellation orders in hotels, it is necessary to consider tightening the cancellation policy appropriately, especially in peak seasons and holidays. But we should also be careful not to be too strict, otherwise it will affect the guests' willingness to place an order.