Hotel cleaning service staff 2022 year-end work summary report (5 selected articles)

As the days go by, another difficult year-end is coming to an end. We need to summarize and review the year-end work of the hotel cleaning service staff 2. The year-end summary can clearly see your work situation and better start the work of the coming year. How to write the year-end work summary of hotel cleaning staff 2? I have collected and organized "{Hotel Cleaning Service Staff 2022 Year-End Work Summary Report (Selected 5 Articles)}" for your reference only in work and study. Hotel cleaning service staff 2022 year-end work summary report (Part 1)

I am honored to serve as a cleaning staff in xx. This job is hard-won for me. From the first day of taking up the job, I have been rigorous attitude towards this job.

Cleaning work is not worth mentioning in the eyes of many people. I originally thought so, but since I really came into contact with the actual work, I found that it is not simple. For cleaning staff, they must not be careless about places that they do not pay attention to at all. Corners, corners, inside and outside windows, and nooks and crannies are all the focus of self-inspection.

In XX Hotel, I work hard to do my job well with a sincere service heart. From exploration to familiarity, from confusion to confidence, at every step I took, I received enthusiastic help from company leaders and colleagues, and gained understanding and support from most customers. If there is something to be said for the work during this period, it is not because of my personal ability, but because we have a high-quality cleaning team and a group of enthusiastic and dedicated property managers. . The purpose of this half-year summary is not to smear myself, but to calmly review the gains and losses of my work during this period, sum up experience, learn lessons, and look forward to doing better in future work. Cleaning is an ordinary position, but I have always been doing it very hard and working hard. In the course of my work, I have learned a lot about how to behave and do things, and I have improved in all aspects. At work, I have always corrected my attitude and done everything humbly. The enthusiasm of my colleagues at work has also infected me. The work I do is simple, but important. The company's cleaning work is related to the overall image of the company. Showing the clean and tidy side to customers makes me feel a sense of accomplishment. Those who do cleaning work must have a good attitude, do their part well, and put in more effort when the company needs it. While engaged in cleaning work, I learned while doing it. During this period, the daily cleaning work mainly relied on the effective command of the company leaders and the high degree of consciousness of the managers. In the past six months, I have been able to actively report to the leadership on the handling of major incidents, take prompt measures, and no serious mistakes have been made. However, there are still many problems in the details of the work. Fortunately, leaders and colleagues have pointed out and remedied them in time, and no serious mistakes have occurred. as a result of.

The work in the past six months has also exposed some of its own problems, such as being relatively relaxed in its own requirements and not paying enough attention to some details, which need to be improved in future work. In the future, I will learn from advanced people, master more skills, improve my professional level, and am determined to devote more time and enthusiasm to ordinary jobs, complete various tasks assigned by the company, and live up to the company's leaders. expectations, better serve customers, and add luster to the company.

2022 year-end work summary report of hotel cleaning service staff (Part 2)

Time flies, three months are gone, and my probation period at __ has also ended successfully. I may be me This is probably the happiest thing in the past six months. I actually became a regular employee of the best hotel in our county. Although I am just a cleaning lady, I am very satisfied. After all, I can’t adapt to other positions. Come on, in the past three months, I have systematically studied hotel cleaning. Now I understand the hotel's working system more and more. I also gradually understand the job responsibilities in a hotel. Although I am older, But my work philosophy has not been lost at all. Let me talk about my work summary after becoming a regular employee:

1. Study hard and get on the job quickly

Since I have never worked in a hotel Cleaning, before this, I worked as a personal nanny in other people's homes, mainly cleaning, buying groceries, cooking, etc. Although there are many similarities with hotel work, they are actually very different. The reason is that the hotel's cleaning staff wholeheartedly ensures the hygiene of the area they are responsible for, and has strict employee precautions. If you accidentally make a mistake, it means your salary will be deducted, so when it comes to pre-job training, I I listened with all my heart and mind. If there was anything I didn’t understand, I just asked directly. For example, what are the standards for hotel hygiene inspections? Are there any sanitary blind spots? What should you do if you encounter stubborn stains that cannot be removed? Waiting for questions, I thought it would be better to admit the mistake later than to make a mistake later, so I asked boldly, studied seriously, and listened carefully. After the two-day training, I quickly got started. I have worked, and I am the best among all the cleaning staff who entered the hotel. Of course, this is also inseparable from my previous work experience.

2. Attention to details and work experience

I never think that cleaning is a lowly profession. On the contrary, it plays a vital role in various employers. I This person never takes advantage of opportunities at work, is lazy to rest, and treats his hard-earned work shoddily. Therefore, I pay great attention to every detail of my work. The following is my work experience.

1. Clearly know which area you are responsible for, remember the room number you are responsible for, and remember that the cleaning staff cannot knock on the door repeatedly to request cleaning in a room, which will directly cause resentment to customers. He felt that our cleaning staff was deliberately trying to trick him, thus getting a complaint.

2. Every day at nine o'clock in the morning, we go to each room to clean. At this time, when facing an empty room, we must clean every corner, put the sheets, quilts and pillowcases , all towels are changed to ensure a good experience the next time a customer checks in.

3. When a customer calls the front desk to request cleaning services, we go there with tools, knock lightly and ask in a low voice. If we don’t get a response, we knock twice. This is In order to ensure that the rest of the customer is not affected, it may be inconvenient for the customer to open the door for you when you knock on the door. At this time, be patient.

3. Examine yourself and make a summary

I know that my age may be considered older among the hotel cleaning staff, but I am afraid that my hands and feet cannot keep up with their younger ones. The rhythm of people, so I have to spend as much time as possible to stand out among them and let my work ability be seen by the leaders. I still have an advantage over them in the field of hygiene. After all, practice makes perfect. I am still better than them. I have too much work experience, although I still have to give full play to my own advantages in this area after becoming a full-time employee. Hotel cleaning service staff 2022 year-end work summary report (Part 3)

The cleanliness of the hotel affects the customer's impression of the hotel, so the cleanliness of the hotel is maintained by cleaning staff. This job may be in It is seen as a non-technical thing, and does not require any use of brains. It only needs to clean up the unclean places, but this view is not comprehensive enough. As a cleaning staff, after this period of work, I will summarize my entire work in the hotel.

First of all, we must dress neatly during work. Formal clothing gives us a sense of belonging to the hotel. Especially after the guests recognize our work, our joy is simply uncontrollable, so I am more serious about my work.

We work in a wide range of areas, and the content of our work is also different. I clean the guest rooms. When I work, I always keep in mind the warnings of my superiors and be standardized in the process of cleaning. At the same time, our tool carts must be kept clean and tidy. When tidying up the room, we must place items according to the hotel's regulations. When we find missing or damaged items in the room, we must register them and return the items promptly. Replace or fill the vacancy.

In terms of our work processes, as the hotel gradually becomes formalized and a new order is established in management, the requirements for many aspects have increased, so there are many systems that we need to comply with. , with new work standards, we can check how dedicated we are to our work. At the beginning, I was not used to it because the inspections were stricter and we couldn't be perfunctory. It would take more time and energy to do the cleaning work carefully, but it was also easy to see the sincerity of the work.

The job of cleaning is tiring, but it is not easy to go further. Without professional knowledge and insufficient diligence, we may stay in the position of cleaning, and being a cleaning also requires Learn the use of some cleaning equipment, some new regulations under the new situation, and through the accumulation of experience, understand how to complete our cleaning work more conveniently, and use cleaning tools more smoothly.

There will also be situations where we are lazy or perfunctory because the work is simple or tiring, but more people will see our performance in our work. I was thinking about this before. This job is a transitional job, just do it casually, but my seniors told me that we have a bright future, and being down-to-earth is the cornerstone of success. Don't pick up sesame seeds but lose the watermelon. I also gradually changed my thinking and took everything in life and every task at work seriously.

The time is still long and the future is still far away. Our road is at our feet. How we go depends on our attitude towards work. I will continue to work hard at cleaning work! 2022 year-end work summary report of the hotel cleaning service staff (Part 4)

1: Cleaning of the public area

The public area of ??the hotel basically consists of the porch-lobby-corridor. The first impression left by a hotel is very important. Using correct, regular and professional cleaning methods will make guests feel that they get great value for their money.

The public area has a large flow of people, and guests may bring dust, even bacteria and other harmful substances from outside. It is particularly important to remove dust on the ground in a timely manner and keep the environment clean and tidy.

Ultra-quiet vacuum cleaners have become the new favorite of star-rated hotels. Its ultra-quiet function allows vacuuming to be carried out anytime and anywhere. Even at night, guests do not have to worry about being affected by vacuuming noise.

After dust removal, we also need to perform deep cleaning on the floor to prevent and eliminate various bacteria and deep-seated dirt.

For hard floor cleaning, it is best to use a fully automatic floor brushing machine that combines water spraying, floor brushing, and sewage recovery. Compared with manual labor, it is more efficient, simple, and environmentally friendly. If you use traditional manual floor mop cleaners, not only will the efficiency be low, but the bacteria and other harmful substances carried on the floor mop will also be spread everywhere.

For carpet areas, carpet dry cleaning and wet cleaning techniques should be combined. The carpet dry cleaning machine is a recently launched dry cleaning equipment for carpet maintenance and upkeep. It can greatly reduce the frequency of carpet wet cleaning and effectively improve the utilization rate of carpets. Carpet wet cleaning generally uses a spray-type carpet cleaning machine, which is an essential equipment for deep cleaning of carpets. Carpets must be deeply cleaned every once in a while. The time for wet cleaning and air drying is about 4 hours. If combined with a quick-drying detergent, the quick-drying speed can be increased by 70%.

As for stone maintenance, crystal surface treatment and basic carpet cleaning, it is recommended to use a single wiper.

Recommended equipment: ultra-quiet vacuum cleaner, automatic floor brushing machine, carpet dry cleaning machine, spray carpet cleaning machine, single wiper machine

2: Guest room cleaning

Guest rooms are the top priority of hotel cleaning, which have a direct impact on guests' health and aesthetics.

Dust removal equals health, so guest room cleaning should put mite removal, sterilization, and disinfection in a more important position.

In addition to using a silent vacuum cleaner to reduce noise, guest room vacuuming also requires regular use of an upright vacuum cleaner for deep cleaning, because the electric roller brush of the upright vacuum cleaner will clean out the dirt hidden deep in the carpet and then Suck it off.

There are a large number of mites in carpets. When cleaning carpets, in addition to using detergents such as rattan tablets, mite removers are also essential. K?rcher's special mite remover can guarantee that there will be no mites for nine months after one use. Generally, a single scrubbing machine is used for foam cleaning of carpets. Although it is not as thorough as spray equipment, it is efficient and fast, saving cleaning staff's working time.

The sofas and fabrics in the guest rooms are generally cleaned with small spray equipment. The main purposes are to remove mites and sterilize.

The bathroom and bathroom in the guest room are one of the most sensitive areas for guests. Even if it is a bathtub in a five-star hotel, many guests may not dare to put themselves in it. First, they are afraid of being infected with bacteria and viruses; second, they are afraid of cleaning staff. Residual cleanser can have side effects on the skin. Using a high-temperature steam cleaning machine to use its high-temperature steam for descaling, sterilization, and disinfection can solve the above problems.

In today's increasingly fierce competition in the hotel industry, some outstanding hotels have taken the lead in proposing advanced concepts such as "mite-free rooms" and "pure physical high-temperature steam sterilization and disinfection", which have been widely recognized by customers.

Recommended equipment: silent vacuum cleaners, upright vacuum cleaners, spray extraction equipment, single cleaning machines

Three: Presidential suite, VIP room cleaning

In many cases In addition to luxurious facilities, the cleaning methods of hotels, presidential suites and VIP rooms are no different from ordinary customers. For customers who want to experience top-level enjoyment, there is a fly in the ointment. For this type of luxury suite, we can add some special, fashionable, compact and high-end equipment for cleaning, such as fully automatic intelligent vacuum robots, water filter vacuum cleaners that can avoid secondary pollution of vacuum cleaners, and vacuum cleaners for quick cleaning. Commercial electric broom for cleaning. Using the above equipment is bound to bring a refreshing feeling to customers, but the investment cost is negligible.

Recommended equipment: fully automatic intelligent robots, water filtration vacuum cleaners, commercial electric brooms

IV: Kitchen cleaning

The environmental sanitation of the kitchen is directly related to the customer's health. Food is safe and healthy, so the choice of both cleaning equipment and cleaning agents should be carefully considered.

Kitchen floor cleaning should be completed with a professional and compact floor roller brush machine. This kind of floor brush has a small turning radius and is flexible to operate. Compared with traditional disc brushes, the roller brush can effectively handle various types of floor brushes. The floor joints are not damaged, and there will be no cleaning dead corners. More importantly, the higher speed of the roller brush emphasizes the effectiveness of physical effects, reduces the usage of detergent, and is more environmentally friendly and hygienic.

It is recommended to use a high-pressure water gun to flush away the oil smoke and dirt accumulated on the kitchen walls. K?rcher's double-tube spray gun is a popular device that can switch between high-pressure water and detergent freely, making it fast and convenient to work.

We still recommend using a high-temperature steam cleaner to clean the kitchen stove. This does not require the use of any chemical reagents, which not only ensures the cleaning effect, but also ensures the dietary health of the guests.

Recommended equipment: small roller brush floor scrubber, high-pressure water gun double-barrel spray gun, high-temperature steam cleaning machine

Five: restaurant and cafe cleaning

General For example, the floors of hotel restaurants and cafes are all carpeted.

Carpet care, maintenance, and cleaning are particularly important, so equipment and cleaning agents such as silent vacuum cleaners, roller brush vacuum cleaners, carpet dry cleaning machines, single wipers, spray extraction equipment, mite removers, stain removers, etc. are all necessary .

During the meal, guests sometimes tend to drop some food, such as bread crumbs. At this time, cleaning with ordinary tools will inevitably disgust the customers. Using a dragline vacuum cleaner is not only troublesome, but also affects the guests. Meal. If you choose a commercial electric broom, you will avoid these troubles. This kind of broom requires no dragging, is lightweight, noiseless, pollution-free, and has a beautiful appearance. It is indeed the best choice for cleaning restaurants and cafes.

Recommended equipment: carpet dry cleaning machine, commercial electric broom

Six: swimming pool, gym, and sauna cleaning

Swimming pools and gyms are also sensitive areas where customers’ skin comes into contact .

For cleaning swimming pools and gyms, a high-pressure water gun is definitely a must-have equipment, and it can get twice the result with half the effort when paired with a double-barreled spray gun. In addition to the double-tube spray gun, the high-pressure water gun can also be connected to the anti-splash brush floor, which can quickly clean the floor around the swimming pool. If there is no suitable drain outlet, it is recommended to use a professional scrubber dryer for this type of work, which can be washed and sucked immediately. A small amount of accumulated water on the ground can be treated with a vacuum and water suction machine.

Sauna cleaning is very simple. It is enough to use a high-temperature steam cleaning machine for high-temperature sterilization and disinfection. Hotel Cleaning Service Staff 2022 Year-End Work Summary Report (Part 5)

Time flies, and 20XX has quietly come to us inadvertently. In the past year, there have been many gains and experiences. As an important department of the hotel, the housekeeping department provides guests with a clean, quiet, comfortable and warm rest environment. Providing humanized and high-quality services is our top priority. At the same time, we are also responsible for generating revenue and reducing expenses for the enterprise. , the quality of work of the entire department will greatly affect the service quality and economic benefits of the hotel. Over the past year, through the joint efforts of all employees and department managers, we have successfully completed various indicators assigned by the hotel to our department. Service quality, praise rates, and economic income have all been greatly improved compared to last year. Looking back on this year's performance, I am quite satisfied. Although there were times when I was discouraged and I often complained, deep down I still like this job. On this occasion of bidding farewell to the old and welcoming the new, it is necessary to review and summarize the work, achievements, experience and shortcomings of the past year, so as to promote strengths and avoid weaknesses, forge ahead, and strive to achieve greater success in the new year.

1. In terms of hygiene: Strictly implement the ward rounds system, pay attention to details and quality, record inspection results in detail, and do a good job in making up for the sanitation gap; implement the guest room cleaning responsibility system and the excess piece-rate system to increase employees' work enthusiasm and work effectiveness; standardize various operating procedures and steadily improve work efficiency.

2. In terms of equipment and facilities: every day, according to actual conditions such as moldy wallpaper, moldy decorative panels, and poor lighting in the guest room area, contact the engineering department or external engineering personnel to carry out targeted maintenance and upkeep to improve the guest room. The service life and quality of use of facilities and equipment. At the same time, contact the PA to make reasonable arrangements for daily carpet stain removal, carpet washing, marble mirror maintenance, etc.

3. Increase revenue and reduce expenditure, reduce costs and increase efficiency, starting from scratch. The guest room department is the main revenue-generating department of the hotel, and it is also a department with high hotel costs. Based on the idea that saving is creating profits, we call on all employees to start from themselves, start from scratch, and eliminate all waste. Mainly Manifested in:

① Require employees to recycle disposable low-value consumables for guests, such as shower gel, shampoo, etc., for recycling to PA, and toothpaste can be used as a detergent, etc.

② Adjust the floor lighting according to the actual situation of the guests every night; ask to remove the power card and turn off the air conditioner after check-out; room air conditioners are turned on before the guests arrive and other energy-saving measures, so that every day Implemented day after day, the hotel has saved a lot of electricity bills.

③In order to control the cost of items, budget indicators should be based on the actual guest situation of the hotel, and the person responsible for receiving guest supplies should be assigned to the person responsible.

4. Training: Develop a monthly training plan and implement it to individuals. Conduct targeted training for the housekeeping center and floor service classes. At the same time, explicit regulations have been formulated on the content of various daily tasks, such as check-out standards, turndown standards, lighting control standard times, item rental standards, item placement standards, etc. In view of the fact that employees in the floor service class are older and have irregular and inconsistent terminology, we use standard job service terminology to conduct scenario simulation drills; conduct spot checks on floor lighting, air conditioning and turndown every day. If employees whose operations are irregular or unscientific are found, the existing problems will be analyzed, the employees will be retrained, and their bad operating habits will be corrected. Let employees truly feel the importance and practicality of training to their daily work. Through training and assessment, certain results have been achieved, and the hygiene quality of the rooms has been significantly improved.

5. Team building: Through a series of training and assessments, a good atmosphere has emerged in which old employees such as Liang Taotao, Ge Guohua, Wang Hui, and Li Jinghong take the lead and set examples, and new employees strive to catch up. In daily work, he handles customer service flexibly, improves customer satisfaction, and wins praise and recognition from customers.

After one year of work, I found that I have many shortcomings, the most serious of which can be summarized as three shortcomings:

1. The skills of the foreman need to be further improved, especially in ward rounds, etc. Weak skills.

2. There is still a lot of room for improvement in execution and supervision.

3. The daily work efficiency is not efficient enough and lacks a sense of urgency.

The above three points are the most urgent and urgent ones among the many shortcomings I have discovered this year. I must always take warnings from them in my future work, work hard to improve, and make myself better. further improve.

Through daily work, I personally feel that there are some areas that need to be improved in the department:

1. Room hygiene needs to be further improved, especially in details.

2. The service language of all employees lacks standardization.

3. The comprehensive quality, service skills and professional level of employees are uneven and need to be further strengthened.

4. The department’s various training and assessment mechanisms are progressing through exploration, and there is room for further improvement.

In response to the above shortcomings, I have some suggestions and opinions:

1. Training for each position can be strengthened to strengthen employees’ service skills and service awareness.

2. After targeted training for all employees, quarterly assessment, mid-year evaluation, end-of-year evaluation and other systems will be carried out to ensure the survival of the fittest.

3. The processes and standards for various training and assessments can be improved to make training and assessment more reasonable and improve the quality of all employees to the greatest extent.

Next year will be a year of opportunities and challenges. The work of the department will be firmly centered on the five-star standard. While working hard to complete the business indicators issued by the hotel, I will continue to work hard on myself and the department. The work has the following ideas:

1. Establish a systematic housekeeping center, training system and assessment system for floor service personnel, and continue to improve them in future work.

2. Establish a record of employees’ outstanding deeds and commend them at regular department meetings every Monday to motivate employees and serve as a reference for year-end evaluations.

3. For employee training, formulate corresponding processes and standards, further refine the training, and conduct targeted training in every link.

4. Establish an entry and exit system for the department's secondary warehouse, implement entry and exit signatures and register items, statistical management, strict control, and cost savings.

The above is a summary and plan of my work this year, as well as existing shortcomings and improvement plans. To sum up, I firmly believe that under the leadership of hotel leaders and department managers, all employees will work together and work together to do their best for the hotel's 20XX business management principles and policies.

In short, as the foreman of the housekeeping department, I will work hard to cooperate with the department manager in the future work to improve the service level, management level, training level, quality inspection work and employee enhancement of the housekeeping department. to improve the cohesion of employees, improve the basic quality of employees, and contribute their own efforts to the implementation of the five-star construction of the hotel!