Which departments are responsible for classifying and recognizing star-rated hotels in my country? It is not a classification standard.

Regulations of the People's Republic of China on Rating Star Ratings of Tourism (Foreign-related) Hotels

(issued by the National Tourism Administration on August 22, 1988)

1. General Provisions

Article 1

In order to meet the needs of the development of China's international tourism industry, the management and service level of tourist (foreign-related) hotels should be improved as soon as possible so that they have both Chinese characteristics and These regulations are formulated to comply with international standards and protect the interests of tourism operators and tourism consumers.

Article 2

The national tourism (foreign-related) hotel star rating is based on the "People's Republic of China and the National Tourism (foreign-related) Hotel Star Rating" formulated by the national tourism administrative department. "Standard" is carried out.

Article 3

The "Star Standards for Tourism (Foreign-related) Hotels of the People's Republic of China" divides hotel grades into one-star, two-star, three-star, four-star and five-star.

Article 4

The level of a hotel's star rating mainly reflects the needs of different levels of customers, marking the relationship between construction, decoration, equipment, facilities, service items, service levels and this Consistency of needs and satisfaction of all hotel guests.

II. Scope of Star Rating

Article 5

Anyone engaged in receiving foreigners, overseas Chinese, and foreigners in the territory of the People's Republic of China Chinese, Hong Kong, Macao and Taiwan compatriots, as well as domestic residents, all state-owned, collective, joint venture, sole proprietorship, and cooperative hotels and resorts that have been officially opened for more than one year fall within the scope of this regulation.

Article 6

Any hotel that is ready to open or has officially opened for less than a year will be given a preliminary star rating, and will be evaluated on a trial basis one year after the hotel officially opens.

3. Organization and authority of star rating

Article 7

The highest authority for star rating of national tourism (foreign-related) hotels is the National Tourism Administration.

Article 8

The National Tourism Administration has established a hotel star rating agency, which is responsible for leading the national tourism (foreign-related) hotel star rating, and is specifically responsible for rating three-star, four-star, and four-star hotels nationwide. Five-star hotel.

Article 9

The tourism bureaus of provinces, autonomous regions, and municipalities directly under the Central Government shall set up hotel star rating agencies. Under the leadership of the National Tourism Administration, they shall be responsible for the star rating of tourism (foreign-related) hotels in the region. , and is specifically responsible for evaluating one-star and two-star hotels in the region, and the evaluation results are reported to the hotel star rating agency of the National Tourism Administration for filing; after preliminary evaluation of the three-star hotels in the region, they are reported to the hotel star rating agency of the National Tourism Administration for confirmation, and Responsible for recommending four-star and five-star hotels to the hotel star rating agency of the National Tourism Administration.

IV. Basis for star rating

Article 10

Hotel star rating is based on the hotel’s construction, decoration, equipment, facility conditions and maintenance status. , management level and service quality, as well as the number of service items, shall be comprehensively inspected and determined in a comprehensive and balanced manner.

5. Star Rating Method

Article 11

The hotel star rating is determined by a comprehensive assessment method that combines the hotel’s necessary conditions and inspection scores. . The following documents are used to evaluate hotel stars:

Item 1.

—Building facilities and equipment

—Service items

Item 2. Facilities Equipment Inspection Rating Form

Item 3. Maintenance Inspection Rating Form

Item 4. Cleaning and Sanitation Inspection Rating Form

Item 5. Service Quality Inspection Rating Form< /p>

Item 6. Guest Satisfaction Survey Form

Article 12

Any hotel built before January 1, 1988, if individual facilities are not up to standard If the standards stipulated in item 1 are reached, the hotel star rating agency will handle the matter in accordance with the relevant provisions of the implementation rules of this provision. Any hotel built after January 1, 1988, if the same situation occurs, will not be able to obtain the applied star rating.

Article 13

If the hotel where the hotel is applying for star rating cannot meet the deserved points stipulated in item 2 and the score rate stipulated in items 3 to 6, it cannot Get the requested star rating.

Article 14

The star rating obtained by a hotel indicates that all buildings, facilities, equipment and services of the hotel are at the same level.

If a hotel consists of several buildings with different facilities and equipment standards, the hotel star rating agency will rate the star rating according to the actual standards of each building. After the star rating is assessed, buildings with different star ratings are not allowed to continue to use the same hotel. name, otherwise the hotel star rating will be invalid.

Article 15

After a hotel obtains a star rating, if it needs to close certain service facilities and equipment specified in the star rating standards, cancel or change certain items specified in the star rating standards, Some service items must be approved by the hotel star rating agency, otherwise the hotel star rating will be invalid.

Article 16

After a hotel obtains a star rating, if there are changes in building standards, facilities and equipment standards, or service items due to renovation, it must apply to the hotel star rating agency for a new rating. Rating star rating, otherwise the hotel star rating will be invalid.

VI. Inspection System

Article 17

The hotel star rating agency of the National Tourism Administration shall have a number of national-level inspectors responsible for inspecting all stars across the country. Class-rated hotels conduct pre- and post-star rating inspections.

Article 18

The hotel star rating agencies of the tourism bureaus of provinces, autonomous regions, and municipalities directly under the Central Government shall set up a number of inspectors to be responsible for the pre- and post-star rating of each star-rated hotel in the region. inspection.

Article 19

Inspectors at all levels shall be uniformly assessed by the state and issued certificates of qualification. Inspectors who have obtained a certificate of qualification are reviewed every two years.

Article 20

All tourist (foreign-related) hotels nationwide are subject to inspection by inspectors at all levels. Inspectors shall exercise their powers in accordance with the law and shall not be subject to illegal interference.

Article 21

Each hotel has the responsibility to truthfully provide the inspectors with hotel conditions and information, reflect guest satisfaction, and provide work convenience for the inspectors.

Article 22

Inspectors at all levels must act impartially and strictly implement regulations and disciplines. If they abuse their power, practice favoritism or neglect their duties, they will be punished in accordance with relevant national regulations. .

Article 23

If the operation, management and service level of a hotel that has been assigned a star rating cannot meet the standards consistent with the star rating, the National Tourism Administration’s hotel star rating The rating agency and the hotel star rating agency of the tourism bureau of the province, autonomous region, or municipality directly under the Central Government will make the following actions according to their authority:

—Verbal reminder.

—Written warning.

—Fine.

—Notify criticism.

—Temporarily lower the star rating and rectify it within a time limit.

—Reduce star rating.

—Cancel the star rating and revoke the tourism (foreign-related) business license.

The above penalties can be imposed concurrently. Anyone who violates the terms of these regulations and the circumstances are serious enough to constitute a crime will be held accountable in accordance with the law.

Article 24

Based on the inspection results of the inspectors and the opinions of the guests, the National Tourism Administration will regularly evaluate the best hotels in each star rating across the country and award mobile trophies.

7. Tourism (foreign-related) business license

Article 25

The state implements the tourism (foreign-related) hotel license by the tourism administrative department, that is, The Tourism Bureau issues a tourism (foreign-related) business license system.

Article 26

All newly built hotels must obtain a preliminary star rating and a tourism (foreign-related) business license from the hotel star rating agency before they can carry out tourism (foreign-related) operations. Open for business.

Article 27

After receiving the notice of classification or the notice of temporary non-classification, the hotel must obtain the national tourism certificate from the local tourism bureau with its business license within three months. Tourism (foreign-related) business license issued uniformly by the bureau. Those who fail to collect within the time limit will not be allowed to engage in tourism (foreign-related) business. Anyone who violates these regulations and forcibly operates foreign-related businesses will be deemed to have violated national regulations, and the hotel operator will be held accountable and dealt with in accordance with the law.

Article 28

If the hotel does not meet the minimum requirements for a one-star hotel due to the level of facilities and service level, after receiving the notice of disqualification. Tourism (foreign-related) business is not allowed. Anyone who violates these regulations and forces foreign-related business operations will be deemed to have violated national regulations, and the hotel operator will be held accountable and dealt with in accordance with the law.

8. Complaint Handling

Article 29

If a hotel has any objection to its star rating results, it may lodge a complaint with the National Tourism Administration and the local tourism bureau File a complaint.

Article 30

If a one-star or two-star hotel has any objection to the result of its star rating, it may lodge a complaint with the hotel within thirty days after receiving the star rating notice. The tourism bureau of the province, autonomous region, or municipality directly under the Central Government shall file an appeal. The appeal shall be adjudicated within 60 days, and the hotel shall be notified in writing of the adjudication result. The tourism bureaus of provinces, autonomous regions and municipalities directly under the Central Government have the final right to adjudicate complaints against one-star and two-star hotels.

If a three-star, four-star or five-star hotel has objections to the results of its star rating, it may lodge an appeal with the National Tourism Administration within thirty days after receiving the star rating notification. The appeal should be A decision will be made within sixty days and the hotel will be notified in writing of the decision result. The National Tourism Administration has the final right to make a decision on appeals from three-star, four-star and five-star hotels.

9. Fees

Article 31

All hotels that participate in star rating must pay fees to the hotel star rating agency of the National Tourism Administration every year Star Rating Fees.

Article 32

One-star and two-star hotels shall pay RMB 1/per room; three-star hotels shall pay RMB 3/per room The fee is calculated; for four-star and five-star hotels, the fee is RMB 4 per room.

10. Supplementary Provisions

Article 33

The hotel star rating logo shall be uniformly produced by the hotel star rating agency of the National Tourism Administration.

Article 34

The hotel star logo must be placed at the main entrance of the hotel or at the most conspicuous location at the main service desk.

Article 35

After receiving the star rating notice, each hotel must print the hotel's star rating logo on all the hotel's printed matter and promotional materials.

Article 36

The National Tourism Administration is responsible for interpreting these regulations and formulating their implementation details.

Article 37

These regulations will come into effect on September 1, 1988.