Traditional Culture Encyclopedia - Hotel reservation - How should hotel financial personnel improve their service awareness and quality?
How should hotel financial personnel improve their service awareness and quality?
Most of these problems are caused by the innate superiority of financial personnel, especially hotels. We can properly consider rotation, so that financial personnel can rotate to the first-line service posts one by one, and feel the work content of doorman, receptionist, waiter, lobby and other posts and the impact of these jobs on customers. Of course, it would be better to cooperate with some training development and follow-up evaluation.
But in order to continue, it is best to have some routine service knowledge training every day; For example, let financial personnel take turns to train everyone every month; Or 65438+ 0-2 days a week, share within half an hour.
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