Compensation for the difference of hotel room type in online booking.

When consumers book a hotel online and find that the room type does not match, they should first refer to the terms of the reservation contract and hotel policy to understand the compensation terms.

I agree on the terms of the reservation contract

When booking a hotel, consumers need to carefully read and understand the terms of the reservation contract, especially the agreement on room type, price and cancellation policy. If the contract clearly stipulates the compensation method when the room type does not match, consumers can ask the hotel for compensation according to the terms of the contract.

Second, the provisions of hotel policy

In addition to the terms of the contract, the hotel's policy will also have an impact on the compensation when the room type does not match. Some hotels will clearly state relevant policies on their official website or reservation platforms, and consumers can learn about the hotel's compensation regulations by consulting this information.

Third, negotiate with the hotel.

When it is found that the room type does not match, consumers should first communicate with the hotel front desk or customer service to explain the situation and ask the hotel to give corresponding compensation. The hotel may provide room type upgrade, partial fee reduction or other forms of compensation measures. Consumers can negotiate with the hotel and try to reach a satisfactory solution for both parties.

Fourth, complaints and rights protection.

If the hotel fails to make compensation according to the contract terms or policies, consumers can complain to relevant departments to safeguard their legitimate rights and interests. At the same time, consumers can also consider protecting their rights through legal channels and require hotels to bear corresponding legal responsibilities.

To sum up:

When consumers book a hotel online and find that the room type does not match, they should first refer to the terms of the reservation contract and hotel policy to understand the compensation terms. Then, negotiate with the hotel to reach a satisfactory solution. If negotiation fails, consumers can complain to relevant departments or defend their rights through legal channels.

Legal basis:

Contract law of the people's Republic of China

Article 107 stipulates:

If one party fails to perform the contractual obligations or fails to meet the contractual obligations, it shall be liable for breach of contract, such as continuing to perform, taking remedial measures or compensating for losses.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 55 provides that:

If an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the compensation amount shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.