Hotel lobby manager: What are the main responsibilities of a hotel lobby manager?

1. What is the monthly salary of the lobby manager of a five-star hotel? 2. The responsibilities of the hotel lobby manager. 3. What is the work content and process of the hotel lobby manager? 4. What does the hotel lobby manager do? 5. What department does the hotel lobby manager belong to? 6. What are the responsibilities of the hotel lobby manager? What is the monthly salary of the lobby manager of a five-star hotel?

Average salary ￥9.8K/ month; Among them, the income of 6K-8K is the highest, reaching 26.5%; Followed by 10K- 15K 18.9%, 8K- 10K 14. 1%. Compared with Chongqing, the average wage is 7. 1K, an increase of 38.4%.

Average salary of lobby manager in five-star hotel: 4,500 yuan.

Salary distribution of lobby managers in five-star hotels

1000-2,000 yuan: 0%

2000-4000 yuan: 0%

4000-6000 yuan: 100%

6,000-8,000 yuan: 0%

More than 8,000 yuan: 0%

Responsibilities of the hotel lobby manager

Hotel lobby managers need to love hotel work, study business, be quick-thinking, be good at communication, have good management and coordination skills, and play their own management, leadership and supervision roles. The following is my carefully collected job responsibilities of the hotel lobby manager. I hope it helps you. If you like, you can share it with your friends around you!

Responsibilities of Hotel Lobby Manager 1

1. Under the direct leadership of the front office manager, the assistant lobby manager is responsible for the normal operation of the whole hotel during the duty.

2. Collect information about problems arising from customer service.

3. Be responsible for dealing with guests' problems and complaints.

4. Responsible for welcoming important guests.

5. Check the safety and daily equipment of the whole hotel.

6. Solve the safety problems during the shift.

7. Coordinate with other teams and groups what needs to be conveyed in the log.

Responsibilities of hotel lobby manager 2

1. Be able to properly handle all kinds of guest complaints and emergencies, answer guest inquiries and be proactive;

2. Responsible for handling the problems and complaints of the guests and welcoming the important guests;

3. Check the staff discipline and maintain the order in the lobby, and assist the front desk to handle the return and charges during the check-in and check-out peak period;

4. Record related matters during the shift, and assist relevant departments to deal with abnormal situations.

Responsibilities of Hotel Lobby Manager 3

1. Good image and good temperament

2. Understand management

3. Engaged in the hotel catering industry.

4. Honesty and good communication skills.

Responsibilities of Hotel Lobby Manager 4

1. Formulate working procedures, service standards, business plans and organize staff training in the lobby bar;

2. Preside over the briefing and monthly work summary meeting, and do a good job of uploading and distributing;

3. Manage the facilities and equipment management of the lobby bar;

4. Be responsible for soliciting guests' opinions in the lobby bar and handling emergencies and special events;

5. Complete other tasks assigned by superiors.

Responsibilities of Hotel Lobby Manager 5

1. Supervise and check the work quality of the front desk and waiters.

2. Handle guest complaints and assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel;

3. Answer the guest's inquiries and provide the necessary help and service for the guests.

4. Do a good job of patrolling every day and supervise the gfd, sanitary conditions, equipment operation and safety of hotel employees.

5. The "eyes" to supervise the quality of hotel work.

6. Cooperate with the personnel of the finance department to recover the accounts owed by the guests who are still staying in the hotel.

7. Arrange to send the sick or accident guests to the hospital.

8, the lobby within the scope of domestic maintenance projects, and urge the relevant departments to timely maintenance;

Responsibilities of the hotel lobby manager

1. Provide customers with all-round financial management services such as information consultation, policy management, claim settlement and insurance payment;

2. Maintain and manage customer relationship, and expand business on this basis to improve after-sales service satisfaction.

3. Provide customers with business consultation and handling in loan, investment and financial management.

4. Handle all kinds of insurance according to customers' needs, such as auto insurance, life insurance, group insurance and property insurance.

Responsibilities of the hotel lobby manager

1, responsible for the normal operation of the entire hotel lobby during the duty.

2. Responsible for dealing with guests' problems and complaints.

3. Responsible for welcoming important guests.

4. Check the safety and daily equipment of the whole hotel.

5, to solve the safety problems in succession.

6. Coordinate with other teams and groups what needs to be conveyed in the log.

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What are the work contents and processes of the hotel lobby manager?

The work content and process of the hotel lobby manager is to accept and handle the complaints of hotel guests to various departments and areas in the museum on behalf of the general manager. Including all personal complaints, listen to all kinds of opinions and suggestions from guests. In conjunction with relevant departments, handle the guests' accidents in the museum, answer the guests' inquiries, and provide necessary help and services for the guests.

If you find problems in hotel management, you should propose solutions to the top of the hotel and participate in the internal management of the front desk department. Hotel lobby manager is the management representative stationed in the hotel lobby, which is equivalent to tape. This position is very important, and it is also the best place to exercise people. You can be a deputy general manager when you are good.

Responsibilities of the hotel lobby manager

1, receive and send off guests, and check the reception of important guests. Handle guest complaints and file important complaints.

2. Assist hotel leaders and relevant functional departments to deal with all kinds of hotel emergencies.

3. Answer the guest's inquiries and provide the necessary help and service for the guests.

4, familiar with the characteristics of the guests, take the initiative to solicit the opinions of the guests, and actively coordinate the relationship between the hotel and the guests.

5. Be responsible for signing, keeping, searching and claiming the items left by the guests.

6. Coordinate the relationship between departments.

7. Accept guest reservations, be responsible for the implementation of reservations and notify relevant departments, and manage the reservation information.

8. Supervise the staff to operate according to the standard, provide polite service, and check the work of the front office staff.

9. Assist the cashier at the front desk to deal with guest accounts and claims for hotel property damage.

10, maintain the order of the lobby and the safety of guests, and always keep the lobby quiet, elegant and civilized.

What does the hotel lobby manager do?

1. Maintain order and guest safety in the lobby, and keep the lobby quiet, elegant and civilized;

2. Properly arrange the work of the day, and supervise and inspect the work quality of the front desk and waiters;

3. Handle guest complaints and assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel;

4. Answer the guests' inquiries and provide the necessary help and services for the guests;

5. Do a good job of patrolling every day and supervise the gfd, sanitary conditions, equipment operation and safety of hotel and restaurant employees. In addition to acting as a bridge and link, the lobby manager is also a "watchful eye" to supervise the quality of hotels and restaurants.

Extended data

Related background:

The lobby manager is the middle manager of the hotel industry, the nerve center and emergency center of the daily operation of the hotel, the image ambassador of the hotel, and the eye to supervise the quality of work of all departments of the hotel. The lobby manager is generally above the supervisor and below the assistant general manager or the director of the general manager's office. For this reason, the lobby manager can strengthen the accumulation of management experience and move forward to management development.

Entrusted by the general manager, the lobby manager handles the complaints of guests about all facilities, personnel and services of hotels and restaurants instead of the general manager, supervises the operation of various departments, coordinates the relationship between departments, and ensures that hotels and restaurants provide quality services to customers in a normal order. It is a bridge between hotels, restaurants and guests.

Baidu encyclopedia-lobby manager

What department does the hotel lobby manager belong to?

Front desk.

The hotel lobby manager is subordinate to the front office. See what hotels they are. They are basically in the front hall. The assistant manager or lobby manager has a special seat and is responsible for the supervision and supervision of security, front office and wiring. The front office manager or housekeeping manager is directly responsible for you.

The lobby manager belongs to the front office of the hotel. The front office is the first-level department under the hotel room service department, which is generally divided into housekeeping department, front office and recreation service department.

What is the responsibility of the hotel lobby manager?

Entertain guests. The specific responsibility of the hotel lobby manager is to receive and greet guests and check the reception of important guests. Handle guest complaints and file important complaints. Assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel. Answer guests' inquiries and provide necessary help and services to guests. Be familiar with the characteristics of guests, take the initiative to solicit their opinions, and actively coordinate the relationship between hotels and guests. Responsible for signing, keeping, finding and claiming the items left by guests.