What should we pay attention to in the decoration design of five-star hotels?

Abstract: What should we pay attention to when decorating a five-star hotel? Based on past experience in hotel decoration design, if a decoration company that is engaged in five-star hotel decoration design wants to design and decorate a five-star hotel, it must pay attention to humanization, scientificity, practicality, economy, artistry, etc. in hotel decoration design. Advancement. The editor below will analyze the details of five-star hotel decoration design in detail from many aspects. Let’s follow the editor’s footsteps to find out! Five-star hotel design standards What should we pay attention to in five-star hotel decoration design?

Five-star hotels refer to hotels whose comprehensive level reaches five stars. The classification of hotel stars is based on the hotel's architecture, facilities and equipment, functions, management, and service levels. The specific assessment methods are implemented in accordance with the facilities and equipment assessment standards, facility and equipment maintenance assessment standards, cleanliness assessment standards, and guest opinion assessment standards issued by the National Tourism Administration.

Five-star hotel evaluation criteria

Overall

1. The hotel functions are reasonably divided, and the facilities are convenient and safe.

2. The hotel’s indoor and outdoor decoration is high-end, and luxurious materials are used in construction and decoration.

3. The hotel’s internal public information graphic symbols comply with the LB/AT001 standard.

4. There is a central air conditioning system.

5. There is a background sound system.

6. Have a computer management system suitable for five-star hotels.

Reception Hall

1. The reception hall is spacious, luxuriously decorated and well-lit.

2. There is a main service desk that is suitable for the scale and five-star hotel. The main service desk has Chinese and English signs, is divided into sections for reception, inquiry, and checkout, and has staff on duty 24 hours a day.

3. Provide message service, one-time total bill settlement service, credit card service, and 24-hour foreign currency exchange service.

4. The main service desk provides hotel service project promotional materials, hotel price lists, Chinese and English city transportation maps, national tourism transportation maps, introductions to the city and national tourist attractions, various transportation timetables, Newspapers and magazines, etc.

5. Domestic and international room reservations can be accepted directly for 8 hours. There is a safe that the hotel and guests can open at the same time, a doorman, a full-time bellman, a duty manager, and a lobby manager.

6. Set up guest resting places in non-business areas, provide in-store tracing services and arrange taxi services, have access ramps for disabled people in the foyer and main public areas, and equip wheelchairs.

7. Can provide services in at least 2 foreign languages ??(English is a required language), the switchboard can provide services in at least 3 foreign languages ??(English is a required language), and various instructions and service texts At least express it in both Chinese and English.

Guest rooms

1. There are at least 40 rooms (sets) available for rent, and the area of ??70 rooms (excluding bathrooms and corridors) is not less than 20 square meters, with at least 5-bay luxury suites with disabled rooms available.

2. The guest rooms are luxuriously decorated, with luxurious upholstered beds, desks, wardrobes and hangers, coffee tables, chairs, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other high-end facilities. furniture.

3. Use luxurious building materials to decorate the floor, walls, and ceiling of the bathroom, and use good exhaust facilities, 110/220V power sockets, telephone auxiliary machines, hair dryers, and weight scales. Install a high-end toilet. Dressing table, bathtub with shower head, shower curtain, drying rope, 24-hour hot and cold water supply.

4. There are direct-dial domestic and international telephones, color TVs, audio equipment, and closed-circuit television systems. There are no less than 16 broadcast channels, and there are at least 2 channels of self-operated programs, and there are also It has more than two foreign language satellite TV channels, bringing convenience to foreign tourists.

5. There are stationery items matching five-star standards, turndown service, hot and cold drinking water and ice 24 hours a day, free tea or coffee, and a mini bar in the room, 24 hours a day. Chinese and Western breakfasts are provided every hour, as well as meal delivery service.

6. Provide wake-up call service, message service, clothing wet cleaning, dry cleaning, ironing and repair services, and shoe shine service.

7. Guest rooms and bathrooms are fully tidied up every day, sheets and pillowcases are changed daily, and guest room supplies and consumables are replenished every day.

Catering

1. There is a Chinese restaurant with reasonable layout and luxurious decoration, which can provide at least 2 flavors of Chinese food.

2. There is a Western restaurant with reasonable layout and luxurious decoration, equipped with a dedicated Western kitchen.

3. There is a unique and elegant coffee shop that can provide buffet breakfast and Western dinner.

4. There is an appropriate small banquet hall and a closed bar.

5. The supervisors, foremen and waiters in restaurants and bars can provide services in English.

6. The cold dish room and pastry room in the kitchen are separated independently. There are sufficient air-conditioning equipment. There are air disinfection facilities in the cold dish room. The rough processing room is isolated from the operation room. There are sufficient cold storages and specially placed Temporary waste facilities and keep them enclosed.

Public *** activity venue

1. There is enough parking lot, enough high-quality passenger elevators, high-end car decoration, and service elevators.

2. There are public telephones and a local telephone directory.

3. There are public toilets for men and women.

4. There are shopping malls or supermarkets selling daily travel necessities, tourist souvenirs, handicrafts and other commodities.

5. There is a business center that sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance calls, domestic luggage check-in, film development, etc. Providing typing services.

6. There is a medical room.

7. Provide ticketing services such as transportation, movie and drama, and tours.

8. Provide city sightseeing services.

9. There are dedicated emergency power supply lines and emergency lighting.

Five-star hotel evaluation selection items

Guest rooms

a. In the guest rooms, billing and other possible inquiry services can be provided through audio-visual equipment, and voice mailboxes can be provided Services;

b. The bathroom has a drinking water system;

c. There are no less than 50 guest rooms with separate showers and bathtubs;

d. No less than The bathrooms of 50 guest rooms are separated into wet and dry areas (with separate dressing rooms);

e. All suites are equipped with separate bathrooms for the owner and visiting guests;

f. There is a business floor, Check-in and check-out procedures can be done on the floor. There is a business center and resting place for guests on the floor;

g. The guest rooms on the business floor have equipment for sending and receiving faxes or emails;

h. Provide free in-store paging service for guests;

i. Provide 24h urgent laundry service;

j. Entrusted agency service (golden key service) .

Restaurants and Bars

a. There is a lobby bar;

b. There is a professional tea room;

c. There is a Western restaurant Other foreign restaurants are equipped with specialized kitchens,

d. Have bakeries;

e. Have flavor restaurants;

f. Have at least 100 rooms A large banquet hall for formal banquets of 200 people, equipped with a dedicated banquet kitchen;

g. There are at least 10 restaurants with different flavors (excluding large and small banquet halls);

h. Yes Restaurant open 24 hours a day.

Business facilities and services

a. Provide international Internet services with a transmission rate of not less than 64kbit/s;

b. Closed telephone rooms (at least 2 );

c. Negotiation room (accommodating at least 10 people);

d. Provide translation, interpretation and full-time secretarial services;

e. Library ( There are at least 1,000 books).

Conference facilities

a. There is a dedicated conference hall that can accommodate at least 200 people, equipped with a cloakroom

b. There are at least 2 small conference rooms

c. Simultaneous interpretation facilities (at least 4 languages);

d. Telephone conference facilities;

e. On-site video and audio relay systems;

f. There are computers and computer projectors, ordinary film projectors, slide projectors, video recorders, and document shredders for rent.

g. There is a dedicated copy room equipped with sufficient copy machine equipment. ;

h. Have modern electronic printing and binding equipment;

i. Have a photographic film developing room;

j. Have an exhibition hall of at least 5,000 square meters .

Public *** and health and entertainment facilities

a. Song and dance hall;

b. Karaoke hall or KTV room (at least 4 rooms)

c. Game room;

d. Chess and card room;

e. Movie theater;

f. Regular song and dance performances;

g. Multi-functional hall, which can provide services such as meetings, buffets, cocktail parties, etc. and also doubles as a karaoke room and dance hall

h. Gym;

i. Massage room;

i. p>

j. Sauna;

k. Steam bath;

l. Surf bath;

m. Solarium;

n. Indoor swimming pool (water surface area of ??at least 40 square meters),

o. Outdoor swimming pool (water surface area of ??at least 100 square meters);

p. Tennis court;

o. p>

q. Bowling room (at least 4 lanes);

r. Rock climbing practice room;

s. Squash room;

t. Billiards room Room;

u. Multifunctional comprehensive fitness massager;

v. Electronic simulated golf course;

w. Golf driving range;

x. Golf course (at least 9 holes),

y. Racing track;

aa. Racecourse;

ab. Shooting range;

ac. Archery range;

ad. Actual simulation amusement park;

ae. Table tennis room;

af. Ice rink;

ag. Outdoor ski resort;

ah. Private bathing beach;

ai. Diving;

aj. Sea surfing;

ak. Fishing;

ai. Beauty salon,

am. Boutique;

an. Independent bookstore;

an. p>

ao. Independent flower shop;

ap. Baby care and children's entertainment room.

Safety facilities

a. Electronic card door lock;

b. Room valuables safe;

c. Self-contained power generation system.

Five-star hotel service quality

Basic principles

Treat guests equally, regardless of race, ethnicity, nationality, rich or poor, closeness, and do not judge people by their appearance.

Be polite, enthusiastic and friendly to guests.

Be honest with customers and deal fairly.

Respect national customs and do not damage national dignity.

Comply with national laws and regulations and protect the legitimate rights and interests of guests.

Basic requirements

Appearance requirements

a. The appearance of service personnel should be dignified, generous and neat. Service personnel should wear work badges and meet the job requirements.

b. Service staff should have natural, kind and friendly expressions and promote service with a smile.

Behavior and posture require civilized behavior, dignified posture, proactive service, and compliance with job specifications.

Language requirements

a. The language must be civilized, polite, concise and clear.

b. Promote speaking Mandarin.

c. When problems raised by guests cannot be solved, they should be patiently explained without pushback or coping.

Business ability and skill requirements

a. Service personnel should have corresponding business knowledge and skills and be able to use them skillfully.

b. The service quality assurance system has an effective set of management systems and operating standards that are suitable for the operation of the hotel, and has inspection, supervision and handling measures.

Five-star hotel management

Five-star hotels must provide more than 12 service process management systems, more than 10 supporting process systems and more than 8 overall functional management systems;

1. Have an employee handbook.

2. There are hotel organization charts and department organization charts.

3. Management system: mainly for management such as hierarchical management system, quality control system, marketing system, material procurement system, etc. A complete hotel management system includes system name, system purpose, management responsibilities, project operation procedures (specifically including execution level, management objects, methods and frequency, management work content), management division of labor, management procedures and assessment indicators, etc.

4. Departmental operation specifications: including job descriptions for managers, work relationship tables for managers, work project checklists for managers, special quality management documents, work sheets and quality management records, etc. .

5. Job description for service and professional technical personnel: Provide a written description of the job requirements, job conditions, shifts, instructions and coordination channels, main job responsibilities, etc. for service and professional technical personnel.

6. Service items, procedures and standard instructions: In view of the requirements of service and professional technical personnel job descriptions, the goals to be completed for each service project, the procedures required to complete the goals, and the Quality standards for each procedure are described.

7. Work technical standard instructions: There must be corresponding technical work for specific positions required by national and local authorities and mandatory standards, such as boilers, strong and weak electricity, fire protection, food processing and production, etc. A written description of the work technical standards that employees in corresponding positions must know.

8. Other certificates or documents that can prove the hotel’s quality management level.

What should we pay attention to when designing a five-star hotel?

A well-known designer said: Based on previous experience in hotel decoration design, decoration companies that carry out five-star hotel decoration design must think When designing and decorating a five-star hotel, you must pay attention to humanization, science, practicality, economy, artistry, and advancement in hotel decoration design.

Humanization: The hotel floor is targeted at people, so decoration companies should adhere to "people-oriented" when decorating a hotel, advocate family affection, personalization, and home-likeness, and highlight warmth, softness, and liveliness , elegant characteristics, to meet people's rich emotional life needs and high-level spiritual enjoyment. Hotel decoration can appropriately express individuality and create design works that are pleasing to the eyes, unique in artistic charm and technical strength for guests through various forms. Convey emotions to guests through detailed and small links, strive to achieve emotional communication between the hotel and guests, reflect the hotel's care for guests, increase guests' sense of intimacy, and invisibly boost the hotel's popularity and popularity.

Scientific: Hotel design must be based on science. As far as hotel design itself is concerned, this division of labor is extremely delicate. In developed countries, planning, municipal administration, finance, market, equipment, When experts and professional technicians from at least 10 categories such as fire protection, lighting, audio, interior architecture, decoration, and art participate in a design, management consultants, catering experts, procurement experts, and insurance companies even participate in the early stage. In addition, there are tens of thousands of supplies, equipment and materials involved in building a hotel, and each of them must be selected and processed by experienced experts. However, in actual experience, most of the design of new hotel sites in my country is only handled by one design unit as the general contractor (including construction, air conditioning, drainage, strong and weak electricity, audio-visual systems, etc.). Therefore, when choosing a decoration company, you must choose a decoration design company with professional qualifications, and avoid guerrillas if you can.

Practicality: The hotel’s market positioning is different, and the guest groups it serves will be different. Correspondingly, the functional design requirements of the hotel are also different, such as resort hotels and conference hotels. It's definitely different. The practicality of the design requires that the design function must fully take into account the different needs and characteristics of different guests, be suitable for use by different guests, and at the same time, it must also facilitate the operation and management of the hotel. Because if it is not suitable for guests to use, the hotel will not be able to attract more repeat guests; if it is not convenient for the hotel itself to manage, it will increase operating costs and it will not be able to obtain good economic benefits.

Economy: Economics is easy to understand. Hotels are always aiming to make profits, be confident in profits and losses, increase revenue and reduce expenditures, and strive to generate maximum economic returns with minimum investment. These are things hotel designers should know. local economic concept. In hotel design, it is also required to fully reflect this concept, control the proportion of non-profit area in the overall construction area, emphasize decoration and light decoration, not only consider rationality, but also reflect economy, and strive to achieve it with less investment. Optimum Consequences. For example, the public area (lobby, corridors, gym, rest area, etc.) and the back-of-the-house area are all non-profit areas. Experienced architects can do this, which will have an impact on hotel operations and overall visibility. Under the minimum conditions, make it as compact as possible. Another place that can reflect economy is the design of the hotel's catering department. A five-star hotel generally requires at least 5 dining venues. Designers should not only control the area of ??these dining venues, but also consider the actual needs of the market where the hotel is located. The design of catering venues should be in line with their own catering technology and resources, never overestimate the market. For example, in the Northeast region, many hotel plans will include Japanese restaurants or Korean restaurants. However, from the perspective of technology and operating costs, Japanese restaurants require higher management technology and operating costs than Korean restaurants.

Artistry: The so-called artistry means that hotel design should make the majority of guests have a profound and pleasing feeling visually and psychologically. The decoration design of Haodi Hotel must not only meet the visual requirements of users, but also the feelings of hearing, touch, smell, taste and atmosphere. These all reflect the people-centered design concept, so that guests can feel comfortable and warm. , and spiritual satisfaction. For example, if certain buildings or arrangements can have unique designs, fresh creativity, and unconventional shapes, they can also become the hotel's symbol, which invisibly strengthens the hotel's popularity in the minds of guests, increases the hotel's brand value, and may bring benefits to the hotel. Inestimable economic benefits.

Prospectiveness: The so-called proactiveness means that the future needs of customers and society must be fully taken into consideration when designing and decorating the hotel. Nowadays, there are very high requirements for design, which is required to be green, environmentally friendly, fashionable, and to include as much advanced technology as possible (such as communications, audio-visual equipment, etc.). Similarly, in the hotel construction and design process, this forwardness may focus on the fact that high-tech results should be used as much as possible to reduce operating costs, improve efficiency, reduce the labor intensity of employees, and at the same time provide customers with more convenient, reliable and high-quality facilities. Human service.

In the front desk design of ancient hotel decoration, computer systems are widely used. Managers can use the hotel's front desk, back-end systems and special interface systems to make hotel reservations, guest registration, Various functions such as optimal discharge, customer account settlement, evening audit, telephone switchboard transfer, proactive time reporting, perfunctory accounts receivable, salary settlement, warehouse management, sales processing, etc. are timely, agile, and correctly control relevant management information. Improve service quality more effectively. Not only that, the hotel decoration must also lead the new trend and reflect its advanced nature. This requires a forward-looking vision, full consideration of the hotel's future development trends, and advanced designs based on guesswork to avoid repeated investments in the future. For example, with the rapid advancement of communication and mobile entertainment technology in recent years, higher requirements for in-room audio and video equipment should be considered when designing hotels.