Traditional Culture Encyclopedia - Hotel reservation - Requesting hotel dining guest feedback form

Requesting hotel dining guest feedback form

Sample content of "Guest Opinion Form"

1. Promotion of event content

Dear guests:

Stay at Golden Shield Hotel Are you dissatisfied with anything during this period? Do you have any new proposals? We warmly invite you to participate in the Golden Shield and Good Words-Guest Opinion Prize Collection Activity. If you put forward constructive opinions and suggestions on hotel management and services, you will have the opportunity to receive quarterly and annual "Golden Words" with a total value of more than 10,000 yuan. award"!

How to participate in the event:

1. Fill in the "Guest Comment Form" for each operating area of ??the hotel;

2. Send it by letter to the General Manager of Golden Shield Hotel The manager's office or send an email to kingdom@kingdomhotel.net;

3. Fill in the guest comments column on the Golden Shield Hotel website www.kingdomhotel.net.

Award setting:

1. Quarterly Golden Word Award*** 10 people

1 first prize: a five-day luxury double flight to Hainan worth 2,680 yuan Tour

3 second prizes: 1 free superior standard room/night

6 third prizes: free lunch for two at a Western restaurant worth 100 yuan

2. One winner of the Annual Golden Word Award worth 10,000 yuan

Enjoy a top-level suite worth 6,888 yuan per night;

Enjoy VIP treatment during your stay (free fruit basket, flowers , newspapers of the day, 24-hour broadband access);

Free all-day Western-style buffet for two;

Two snack sets and drinks worth 100 yuan in the lobby bar

Free KTV room worth 800 yuan for one night in the nightclub;

Free fitness all day at Taoyuan Sauna and Fitness Center, free sauna and foot massage.

Remarks:

1. The list of winners will be published on the Golden Shield Hotel website www.kingdomhotel.net the next day and published in the quarterly promotional magazine. The hotel will call within 3 days Notify the winners;

2. Guests participating in the event should indicate their name, contact number, full name of the company and mailing address, etc.

2. Contents of guest opinion form

1. Please rate the following items (facilities, cleanliness and service level): Excellent Average Poor

Front desk service□ □ □

Concierge service□ □ □

Business center service□ □ □

Chinese restaurant products and services□ □ □

Western Restaurant products and services□ □ □

Lobby bar products and services□ □ □

Security staff services□ □ □

Room dining service□ □ □

Sauna, fitness □ □ □

Nightclub, entertainment □ □

Friendly staff □ □

Room comfort □ □ □

Overall cleanliness □ □ □

1. Please rate our service and accommodation price: □ □ □

2. Please rate us The total rating of our equipment and facilities: □ □ □

3. Please give us the total rating of our services: □ □ □

2. Your constructive opinions:

1. In what aspects do you think the hotel's service standards need to be improved?

2. What aspects of the hotel’s catering do you think need to be improved?

3. Which employee in this hotel are you most satisfied with?

4. Will you visit our Golden Shield Hotel again?

□Yes □No

Which hotel would you choose for consumption in Wuhan area?

3. Your personal information:

Your name: Personal phone number:

Organization phone number: Full name of the organization:

Correspondence address :

E-mail: Date of consumption:

Place of consumption: □Guest room □Western food □Chinese food □Nightclub □Sauna

Please fill it out completely and place it in the guest room Or give it to the nearest employee. Thank you for your valuable feedback!

--------------------------------------------- -

Dear guests:

***Welcome! We would like to provide you with the highest level of service and facilities. In order to continuously improve ourselves and pursue perfection, thank you for filling out this questionnaire. We sincerely appreciate your support and wish you a relaxing and enjoyable stay here.

Name:

Contact number:

Room number:

Date of stay:

Membership card number:

E-mail address:

Communication address:

(Note: Please fill in the contact information accurately so that we can contact you in time)

○ Under 20 years old

○ 21-29 years old

○ 30-39 years old

○ 40-55 years old

○ Over 50 years old

□ Brand

□ Hygiene

□ House price

□ Location

□ Service

□ Others

□ Reservation Center

□ Network

□ Company

□ Travel agency

□ Telephone

□ Direct visit

□ Business

□ Travel

□ Meeting

□ Visiting relatives and friends

□ Ways

How old are you?

Why did you choose this hotel?

How easy is your reservation?

What is the purpose of your trip?

Did the reception staff introduce you to the hotel’s service facilities? ○ Yes○ No

Out of 10 points

Is the hotel easy to find?

○

○ p>

Your first impression of the hotel

○

Employee hospitality etiquette

○

Satisfaction with reception at the front desk (check-in, check-out)

○

Security personnel service

○

○ p>

Overall evaluation of the guest rooms (clean, well-equipped facilities)

○

Service efficiency and service attitude

○

General cleanliness

○

Hotel Price

○

Will you Will you stay again or recommend to your friends?

○

○ p>

Please recommend an employee who can provide you with proactive service: Employee name (or job number): ______ Work department: _______

Reason: __________________________________________________

Communicate with you

In order to provide you with better service next time, please provide your valuable comments and suggestions: ____________________________

____________________________________________

____________________________________________________________

Thank you for your valuable comments and suggestions. We appreciate you taking the time to fill out this questionnaire and we look forward to seeing you again. Once we receive your completed form, we will forward it to the hotel general manager.

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