What should the hotel foreman do?

First of all, as a foreman, you should pay more attention to your employees. The distance between the foreman and the employees is the closest, and the specific executors of the entire service are the employees. We can only regard them as our brothers and sisters. We can only continue to care for them, help them, and let them regard themselves as the most trustworthy friends. Our The work can be completed more smoothly. At work, we must keep abreast of employees' ideological trends. While strictly managing, we must fully mobilize employees' enthusiasm, inspire their confidence, and let them see that our future is bright; we must help them establish the concept of "the store is prosperous and we are proud." ", the shop is failing and I am ashamed" to strengthen their dedication and professionalism. At the same time, we should arrange the work of each employee reasonably, because employees have different qualities, personalities, and abilities. We should try our best to arrange suitable jobs according to the different situations of each employee, so that "everyone can make the best use of their talents and make the best use of them." ", allowing each employee to play to their strengths.

Secondly, we should have real hands-on ability, rich management experience and professional service skills. We cannot force employees to obey you with orders, but we should lead by example, guide them with professional customer knowledge and high-quality services, take the lead in everything, identify problems for employees, and solve problems in a timely and reasonable manner. It is necessary to understand the needs of guests at any time, and then provide personalized services according to the requirements of guests, and continuously improve service quality. At the same time, we should pay close attention to on-the-job training. There are many small services and service skills that cannot be learned in pre-job training. We can only teach employees step-by-step and face-to-face during actual operations to train employees' flexibility and adaptability. Focus on training on polite language and behavior, striving for everyone to master and use service skills proficiently, strive for more repeat customers, and create better economic and social benefits.

Furthermore, we should have a sense of sales, and there must be a sense of cohesion between employees and between departments. That is, while our employees are doing their jobs well, they should introduce us to guests in a timely and appropriate manner. various other services. At the same time, we should teach our employees to maintain the image of the hotel at all times and not to do anything that damages the image of the hotel. We should also promote the hotel more while working, because the employees themselves come from different places and different classes. kind of advertising, their words and deeds directly affect the image of the hotel to a large extent.

As foremen, in addition to strict demands on our employees, we should also hold ourselves to high standards and lead by example. An ancient saying goes: If you want to do something, you have to do it first; if you want to stop it, you have to stop it first; if you want to blame others, you must first blame yourself. Whatever we ask our employees to do, we ourselves must take the lead and do it better. Only in this way can our foreman have prestige and be able to educate our employees. As a grassroots manager, we should focus on management. If you only know how to do things but not manage, you will never be a good foreman. We should manage our employees well while doing things and be a good and competent foreman.