How to write the weekly diary of hotel waiter's internship?

20xx65438+February 2 1 day, the first day of graduation internship week, go to the front desk of xx Hotel for internship. Although internship is not a real job, it is a starting point of my work and life, and it is an indispensable stage for me to transition from a student to a professional. On the first day of graduation internship week, at the front desk of the hotel, everything was strange and fresh. Unfamiliar faces, unfamiliar but friendly smiles. An enthusiastic colleague showed me around, showed me the overall structure and various departments of the company, and introduced me to several colleagues. A week passed quickly. During this week, I tried to adapt myself to the environment and integrate into this big group more quickly, because only dealing with my boss and colleagues is beneficial to my work.

Internship week 2

I was in a state of familiarity with the basic situation last week. At noon this Monday, I was taken to a sister and told to study with her in the future. I am very happy because my sister warmly received me and took me to lunch with her. In the afternoon, my sister told me her work and main responsibilities, and I kept them in mind, because this may be my future responsibility. This week, I seem to be relatively familiar with the people and things around me. I'm not at a loss as I was at the hotel front desk in the first week of my graduation internship. Fortunately, I met a better colleague and taught me a lot.

The third week of internship week

Today is the third week of the weekly diary of graduation internship at the front desk of the hotel. Familiar with the company environment, and can basically call out the names of colleagues. My work efficiency has also improved a lot, because I don't have to look for things everywhere when I go to a place. It seems that integration into the environment is very helpful for doing a good job. The main job this week is to learn to answer the phone and communicate with other companies in business. In the process of making a phone call, there are always some difficulties. For example, I don't know what the other party said, so I can't communicate at all, so I have to write it down first, then ask my colleagues for advice, and then call back later to give an accurate answer. I have gradually accumulated a lot of relevant knowledge from ignorance to understanding in such a project.

The fourth week of practice week

On Thursday afternoon, the department manager said that she would give us training. I thought she was telling us about the hotel, but the first sentence she said about the weekly diary of graduation internship at the front desk of the hotel denied my original guess. She said that she just wanted to talk about our future plans in the form of chat and give us some personal suggestions. The department manager has worked in the hotel for five or six years and can be said to be very experienced. She has a unique view of life and uses her own experience to show her story. She told us that we must pay attention to learning English, and a good English level will increase our chances of success in job hunting in the future. Even if the job you are applying for is not suitable for our major, even if you don't know much about professional knowledge, you are likely to find a good job with strong English listening and speaking skills. In addition, it is suggested to learn some skills or further study to broaden employment, so that it is not so difficult to find a job.

Diary of internship week week 5

Because I just entered the company, I didn't involve some important things. I think only by starting from the most basic, accumulating bit by bit, doing every little thing that I am responsible for, and reassuring leaders and colleagues, can we achieve great things in the future. I can basically get to the hotel in advance in the morning, and help clean up for a while before I start work, which makes everyone more comfortable and happy, and also teaches me more things. This week was basically spent in busyness and triviality. Although it was trivial, it was very different from school. I think I need to do every little thing myself, and the results obtained through my own labor are very valuable and worthwhile.

Internship Weekly Week 6

In the slow learning and progress, my internship cycle has been almost one and a half months. Have a basic understanding of the general workflow, and have been exposed to operations, such as accepting telephone reservations, registering OK rooms, sending and receiving faxes, and so on. Today, the foreman asked me how long I planned to practice. I said it might take months. She asked me if I planned to stay in a hotel in the future. I really don't know how to answer her ... several colleagues are going to resign next month, and many new people have come. The turnover rate of hotel staff is really high. Anyway, do it first, do it well if you can, and don't think too much.

Week 7 of internship week

Today, the hotel received a meeting, and the rooms were basically full. Usually a group of more than a dozen guests come, and they are often too busy to help them check in. Most guests are very kind and will wait patiently, but some guests are not so patient. I met a Ctrip guest on Tuesday, a middle-aged gentleman in his fifties. As the room hasn't been booked yet, a colleague suggested that he check his luggage first and wait until the room is booked. Who knows, this gentleman suddenly lost his temper and said that the hotel management is so poor, why did he let him check his luggage? It's kind of ridiculous. We just made some kind suggestions and were scolded by the guests, alas.

The eighth week of internship week

Unconsciously, it's almost two months. Tell me about the reception work I am in charge of this week. Responsible for receiving letters, receiving visiting guests, and transferring visiting calls to the extension of the personnel in charge of related work as needed to facilitate their direct business communication. This is also the first time that my hotel's front desk graduation internship weekly diary has done telephone transfer work. At first, I was a little nervous, and I was worried that transferring the call to the wrong department would bring troubles and troubles to my colleagues' work. Fortunately, I made a few phone calls and got used to it. I found it was not as complicated as I thought. This is another ability I learned in this internship! In any case, as long as there is harvest, even if the day-to-day efforts are not in vain!

Ninth week of internship week

One day, a guest called the front desk at 1 1 to check out. I answered the phone, and he asked if it was possible to postpone it to 12: 30 without charging half a day's room rate. I asked the head waiter to help the guests change the check-out time. Guest 12 went back to the store and asked if I could open the door with my room card. I asked him if he was the guest who called just now. He said yes, I said yes. Later, the guest came down and said that he couldn't open the door. The foreman told me that the room card 12 will automatically degauss. Then the guest scolded me and said something that delayed his time, which made people very unhappy. Because I thought I could automatically expand the room by modifying the information on the computer. Colleagues comforted me that nothing happened. This industry was supposed to get used to being scolded by guests, and at the same time, it must ensure that the work does not make mistakes. It seems that the hotel industry really needs to have a good mentality and a pressure-resistant mentality …

Internship Weekly Week 10

During my stay in the hotel, I still insisted on getting to the hotel early in the morning to help my colleagues clean the office. I know it's important to stick to everything. If I am anticlimactic, I will leave a bad impression on others, which is not conducive to my own development. Through the internship in recent weeks, I have basically learned my previous business, but when I come into contact with new business, I still feel frustrated. Although I have learned so much theoretical knowledge in school, it still takes a process to really apply it to practice. I decided to hurry up and practice. This week has passed like this again. Everyone is busy and cooperate with each other. Everyone is indispensable. They have their own responsibilities and get along well with each other. I think this is very beneficial.