A guest came to the front desk and asked his friend's room number. As a receptionist, what should I do?

As a receptionist, you can take the following steps to handle this request:

1. First, ask the guest's friend's name and the first name or surname used when booking.

Before checking the room number, please make sure that the guest has enough authority to check his friend's room number. You need to abide by the rules and regulations of the hotel to ensure that the privacy of the guests is protected.

3. If the guest has the right to check the room number, he can use the hotel management system or PMS (Hotel Management System) to check the room number.

If you can't find the room number immediately, please explain to the guests that you need some time to find the information and ask them to wait a moment.

Once you find the room number, please inform the guests and remind them not to share this information with unauthorized people.

Note: Before checking the room number, you should confirm whether the guests authorize them to check the room number of their friends. If the guest doesn't have this permission, please politely inform them that you can't provide this information.