What if the hotel borrows an umbrella and finds it broken and doesn't want to pay compensation?

Please keep the scene intact and take photos, arrange bellboy and security guard to maintain public order and take preventive measures.

After investigation, it is confirmed that it is the responsibility of the guest, and according to the severity of the damage, and distinguish whether the guest is maliciously or unintentionally damaged, refer to the compensation amount of the hotel and lodge a claim with the guest. When making a claim, the assistant manager of the lobby must politely guide the guests to check the site, state the original state of the goods and show the relevant records and materials to the guests as far as possible, accompanied by the personnel of the relevant departments. If the guest goes out, be sure to take care of the on-site items, leave a message in the room, and record what happened in detail in the work log so that the next shift can follow up. If the guest disagrees with the claim and cannot convince the guest, the compensation price can be reduced or exempted as appropriate according to the authority. If the compensation price exceeds the authority, it should be reported to the superior and the result should be fed back to the guests.

If the party concerned refuses to compensate for the loss of facilities and property, the Security Department will take corresponding measures, instruct the responsible person to sign and confirm the site situation, leave valid contact information, mortgage valid certificates or cash, and EOD will instruct relevant departments to follow up afterwards and take legal procedures to solve the problem. Record the processing results in the work log.