Why Shangri-La Hotel can be recognized as the best hotel in the world?

In addition to excellent dishes and glamorous environment, it is more important to strive for perfection in every detail, even close to harsh pursuit, focusing on "people", the most important element that is often ignored by restaurants. This is the real secret that Shangri-La can build a top hotel.

Almost everyone who works in Shangri-La will say "we are like a family" when talking about the working atmosphere here. While many restaurant owners in China are doing their best, Shangri-La Hotel Group has always adhered to the corporate culture of "employees first" and "people-oriented", respecting everyone and allowing employees to realize their self-worth, thus greatly improving the cohesion of the enterprise.

Shangri-La Hotel

Every Shangri-La hotel has an "employee day" where employees can talk and communicate freely with the manager. The hotel celebrates the birthday of employees who celebrate their birthdays in that month every month, and issues greeting cards and birthday gifts signed by the general manager. Every year, the hotel holds a Spring Festival party for employees, from the general manager to the foreman, to serve the employees and let them enjoy VIP treatment.

Hotel management regularly communicates with grass-roots staff. The general manager attaches great importance to the monthly staff meeting, and representatives of grass-roots departments will count the opinions and suggestions of their employees before the meeting, sometimes even trivial matters, such as some employees are dissatisfied with welfare and the locker room is not enough.

Management will also let grass-roots employees know the company's decision through these meetings and know what to do next. The cultural atmosphere of respecting employees within the group has greatly stimulated employees' sense of loyalty to Shangri-La Hotel, and they are willing to contribute to the enterprise.