What qualifications do train attendants need?

1. What abilities should a train attendant have? 2. Train Attendant 3. What are the main jobs of train attendants 4. What kinds of train staff should train attendants have?

1. Good observation ability

Observation ability refers to the ability to find various typical characteristics of things comprehensively, deeply and correctly, that is, the ability to analyze and synthesize things. Good observation ability is the basic skill of passenger service personnel and the premise of doing a good job in quality service.

In passenger service, we should pay attention to small things, find new situations and problems, improve service methods, or find the essence of problems from subtle signs, so as to effectively prevent all kinds of accidents and ensure passenger transportation safety.

2. Have accurate judgment

Unexpected new situations and new problems often appear in train passenger service, especially the timely and accurate judgment of emergencies can prevent or stop all kinds of accidents and ensure the safety of passenger transportation.

3. Have a good memory

Memory is the basis of intellectual activity and ability improvement. Passenger service personnel must remember the railway rules and regulations, technical business, actual operation, train arrival and departure time and so on, and be able to use them flexibly in order to answer passengers' inquiries. Therefore, passenger service personnel should strengthen the cultivation of memory from three aspects: sight, hearing and movement, and improve their working ability and efficiency.

4. Have a high understanding ability

"Understanding" is simply a thinking activity that uses existing knowledge and experience to understand its various relationships, essence and laws. Only by understanding can we master the application.

the understanding ability of passenger service personnel has two aspects: it is manifested in the understanding of railway rules and regulations and operational skills, and it can only be mastered and used after thorough understanding. Only by respecting passengers and understanding their psychological needs can we have patience and enthusiasm to serve them. Therefore, the understanding ability of passenger transport personnel is different from other types of work, and it is one of the necessary abilities for passenger transport service personnel.

5. Strong expressive ability

All activities on the train are inseparable from language and written expression. Language and writing are tools for people to exchange feelings, express ideas, transmit information and communicate with each other, which directly reflects a person's knowledge, personality and life experience. Language communication between train attendants and passengers directly reflects service attitude and service level, so it requires strong oral expression ability, and eloquence is the most common and valuable technology or art used in human life.

6. Have strong interpersonal skills

There are all kinds of passengers on the passenger train every day. Their personalities, hobbies and interests are different, and their travel needs are different. It is very important for the conductor to deal with them well, because it is related to the evaluation of your work and directly reflects the quality of service. If there is a quarrel with passengers, it not only reflects a person's poor working ability, but also affects his personal image and the reputation of the railway. Train Attendant

Train Attendant

Train Attendant refers to the personnel engaged in railway passenger travel, safety and health services.

Job responsibilities of train attendants

1. Check the ticket, notify the arrival of the station, and organize passengers to get on and off;

2. Go through the procedures of passenger ticket replacement and travel change;

3. Fill in the document report, please collect the bill and keep the ticket money;

4. Check inflammable, explosive and other dangerous goods;

5. Arrange the passengers' luggage in the carriage;

6. patrol the carriages and maintain order;

7. Clean floors and toilets, wipe tables and chairs, replace bedding and chair covers, and provide sanitary services;

8. Provide tea, food, merchandise and entertainment services;

9. Publicize travel knowledge and answer passengers' inquiries;

1. Manage car service facilities and spare parts;

11. Handle accidental injuries and safety accidents of passengers.

Job requirements for train attendants

1. Have a high school education or above;

2. Good facial features, even posture, good image and temperament, accurate pronunciation and clear pronunciation;

3. Good health, no infectious diseases and color blindness (physical examination required);

4. I am willing to work in train service, with good ideology and morality, hard-working and team spirit.

5. It can adapt to the continuous work of train attendants.

Development direction of train attendants

Train attendants can be promoted to the position of train crew chief. What are the main jobs of train attendants?

1. High-speed rail and bullet train attendants: They are engaged in ticket checking, ticket checking, station reporting and consulting services on trains. 2, high-speed rail and bullet train attendants: guide passengers to sit in the train attendants, answer passengers' questions about the maintenance of the train attendants during the operation of the high-speed rail (bullet train). 3. Station passenger: provide guidance services for passengers in the waiting room and platform. 4. Railway customer service representatives: all kinds of consultation, complaints and suggestions related to railway passenger and freight services are accepted in the customer service centers of railway bureaus everywhere through manual online and self-service voice. 5. Crew safety officer (including subway and light rail): assist the police to be responsible for the safety of the train. Types of train staff

train conductor, conductor, car inspector, broadcaster, policeman, etc.

1. Train conductor

The train conductor is the person in charge of the passenger train crew. Responsible for working with locomotives, vehicles and public security crew on the train to ensure the safety of passengers and luggage, keep the train clean and sanitary and the equipment in the car intact and good, maintain the order of passengers getting on and off, do a good job in passenger service, organize the food supply of the train, fill in the crew log and express report correctly, and complete the passenger transportation task with good quality.

2. Conductor

A conductor is a railway passenger train worker, also known as a train attendant. The duty of the conductor is to open and close the car door, clean the interior of the car, check the ticket, check the berth, provide a comfortable riding environment, maintain the public order in the car, and assist the police to ensure the safety of passengers.

The professional characteristics of train attendants are fixed working mode, narrow working environment, irregular diet, working in the car year after year and commuting to the same line.

3. Car inspector

The car inspection crew is mainly responsible for the running safety of passenger vehicles. When they arrive at the station, they often check the running parts of the vehicles. During the operation, they patrol at any time according to the specified technical operation process, check the technical status of ventilation, water supply, lighting, air conditioning and other equipment in the car, and handle any faults in time.

4. The announcer

under the leadership of the train conductor, accurately, vividly and timely broadcast the train and actively publicize the party's line, principles and policies.

5. Police

The police crew is responsible for assisting the passenger crew to maintain public order in the train, mediating passenger disputes, and it is strictly forbidden for passengers to bring dangerous goods on board, and doing other security work.

Baidu encyclopedia-passenger train crew