Traditional Culture Encyclopedia - Hotel reservation - What are the requirements for hotel reception?

What are the requirements for hotel reception?

Hotel reception workflow \x0d\ Check gfd and standardize the post \x0d\A) Carefully check the daily activity report \x0d\B) Find out whether there are any VIP or hotel reception room reservations or check-ins \x0d\C) Find out the meeting information and check the number of meeting rooms \x0d\D) Read the log book carefully to understand the items to be completed in the previous shift. E) Check the collection and return records of keys of all departments, and classify the keys \x0d\F) Check the reservation situation of the day, and enter the reservation situation into the computer to understand the reservation situation in recent days \x0d\G) Check the room situation to ensure that the room situation is correct \x0d\H) Check the guests who left the store that day and inform the cashier \x0d\I) Open the room according to the guest list. Take back the key and send a room change notice \x0d\L) Have you informed the switchboard of the wake-up time requested by the guest \x0d\M) Make oral and written handover with the middle shift colleagues, and get in touch with the next shift at any time \x0d\x0d\ Check gfd, standardize the work \x0d\ a) Carefully check the daily activity report. C) Oral and written handover \x0d\D) Check the key records of each department \x0d\E) Arrange the reservation and estimate the house sales on that day \x0d\F) Check the room conditions to ensure that the room conditions are correct \x0d\G) Issue meal coupons according to the arrival of the guests, determine the number of people to eat the next day, and place an order \x0d\H. Get the keys back. K) Hand over the next unfinished business \x0d\L) Contact the next colleague at any time \x0d\x0d\ night shift work content \ x0d \ check gfd and standardize the post \ x0d \ a. X0d\C) Oral and written handover \x0d\D) Check the key records of each department \x0d\E) X0d\G) Confirm that the information of hotel guests and the room price have been completely and correctly entered into the computer \ x0d \ h. Take back the key and send out the Room Change Notice \x0d\I) Whether the call-up time requested by the guests has been notified to the switchboard \x0d\J) Sort out the reservation record of the day and find out the situation of selling the house the next day.