What problems do hotel front desk staff encounter most from guests?

As people in the service industry, our waiters will indeed encounter various emotional problems, especially when customers are troublesome. Some customers will even abuse the waiters for no reason because of personal problems. This kind of behavior is very unqualified, but it is best for the waiter not to interact with such customers. The waiter needs to adjust his mentality as much as possible and solve the problem in a rational way.

The waiter first needs to control his emotions.

Because the waiters themselves are at work, no matter how customers treat themselves, the waiters first need to have certain professional qualities. Even if the fault is not yours, the waiter needs to control his emotions as much as possible and never hurt himself because of other people's actions. As a waiter, if the waiter and the customer insult each other, even if the waiter himself has no problem, this behavior will cause the waiter to suffer a loss. ?

Waiters can seek help from the leaders around them.

When a customer insults a waiter for no reason, the waiter can take the initiative to seek help from the leader around him and report the situation to the leader. For the leader, because the leader has seen this situation many times, he will use the correct method to resolve related disputes, and the behavior of the waiter will not have such an impact on the entire restaurant's business. ?

It is not necessary for the waiter to give customers general information.

To some extent, all walks of life will have their own difficulties, and we will also encounter people who deliberately make things difficult for us in the process of work. When we meet such people, we need to try our best not to let their behavior affect our mood, and there is no need to be familiar with such people. When others behave in a low-quality way, if we respond to them in a high-quality way, they will naturally know how abominable their behavior is.