How to use language correctly in modern hotel service

Putonghua is the common communication language of people of all ethnic groups in China, and it is also one of the international working languages recognized and used by the United Nations. China has a vast territory, many nationalities and dialects everywhere. The hotel receives guests from different areas every day If we use local accent to provide hotel services, it will bring inconvenience to our work and even make jokes and misunderstandings. For example, Shanghainese call it "washing" and "beating", while Beijingers call it "people are gone" and "people are upset", and so on. Homonyms in dialects can cause many misunderstandings, and there are countless examples in reality. Our country once stipulated that the service industry should focus on promoting Putonghua, so hotel students must pay attention to the practice of Putonghua, and don't communicate poorly with guests because of language barriers, thus affecting the quality of service.

Second, basic polite expressions

Polite language is the expression of etiquette and the basis of polite work, and it is used frequently. The reception service begins with a conversation and ends with a conversation. Guests should be greeted with "Hello, welcome" when entering the door, and "Please sit down, sir" when leaving the store, thank you, farewell, and so on. These are representative and common-sense expressions in the process of acceptance. Through these basic polite expressions, it is very important and necessary for the whole hotel service to have a greeting, a message to send, a word to be first and a thank you to check in.