Traditional Culture Encyclopedia - Hotel reservation - Responsibilities and work contents of hotel security
Responsibilities and work contents of hotel security
Complete the work of senior security arrangement to ensure the safety of the area under its jurisdiction. Seriously complete the duty patrol task and fill in the duty record. Be familiar with the topography, distribution and common sense of fire fighting equipment of this position. Idle people are not allowed to enter floors and guest rooms, and those who have already entered should be advised to leave. Visitors must register before they can enter.
Check whether there are unsafe factors on the guest room floor, such as whether the door is locked when the guest leaves the room; Whether there are unsafe factors in the room passage; Whether the power sockets and partitions in guest rooms are safe. Patrol floors frequently, report and solve problems in time (if suspicious personnel are found, pay attention to monitoring and report to the security manager).
Those who violate the hotel guest regulations, make trouble, fight or damage the guest room facilities on the floor or room, first persuade them to calm down or take them to the security department for discretion. If there is an accident on the floor, keep calm, report to the superior as soon as possible, settle the guests, control the scene of the accident, quickly organize the evacuation of the guests, and immediately handle and rescue them to prevent the situation from expanding.
Matters needing attention in hotel safety work:
1. Conduct self-inspection before taking up the post, ensure that the dress conforms to the regulations, and keep personal appearance dignified and tidy.
2. Have a high sense of political responsibility and dedication, strictly abide by the labor discipline of the hotel and maintain the normal business order of the hotel.
3, according to the provisions of the area set up posts, passengers entering and leaving the hotel should take the initiative to pull the door to see them off, assist in the delivery of luggage, and help the elderly and teenagers. Pay attention to suspicious situations in the lobby, especially around the main table.
4. Strictly abide by the work norms and requirements, safely and correctly command passengers to park their own vehicles in an orderly manner, remind car owners to keep the goods in the good car, ensure the front door of the hotel to be unblocked, and prevent disheveled people, drunkards and mental patients from entering the hotel.
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