Responsibilities of Assistant Manager in Hotel Lobby

The assistant manager in the lobby of the hotel is responsible for checking and supervising employees' compliance with all the rules and regulations of the hotel, including employees' gfd, behavior, post discipline, etiquette and courtesy. The following are the responsibilities of the assistant manager of the hotel lobby that I have arranged for you. You are welcome to learn from and refer to it, which will definitely help you.

Responsibilities of Assistant Manager in Hotel Lobby 1

1. Assist the hotel's senior management to collect information about the problems in customer service and the whole hotel operation.

2. Under the direct leadership of the manager of the front office, the assistant manager of the lobby is responsible for the normal operation of the whole hotel during the duty.

3. Be responsible for dealing with guests' problems and complaints.

4. Responsible for welcoming important guests.

5. Check the safety and daily equipment of the whole hotel.

6. Solve the safety problems during the shift.

7. Coordinate with other teams and groups what needs to be conveyed in the log.

Responsibilities of Assistant Manager in Hotel Lobby 2

1. According to the operation instruction of the operation department, the specific implementation.

2. Master the room status, predict the rental situation according to various booking materials, and control the room.

3. Be responsible for introducing and promoting the hotel and its facilities, and show the guests around the room.

4. Responsible for the scheduling of subordinate employees, comprehensively supervise their daily work, ensure the normal operation of work links, adhere to the service tenet and quality management, and check and urge employees to implement standardized services in strict accordance with work specifications and quality requirements.

5. Deal with the reservation request that needs special arrangement, and keep close contact with the sales staff.

6. Solve problems in work, handle work mistakes and guest complaints.

Responsibilities of Assistant Manager in Hotel Lobby 3

1, assist all departments to maintain good relations with VIP guests, regular customers and business guests;

2. Make and follow up the customer care plan, improve and optimize various customer service processes;

4. Handle customer complaints and track and analyze customer satisfaction;

5. Participate in the internal management of the front desk department and the reception of customers.

6, complete other tasks assigned by the leadership.

Responsibilities of Assistant Manager in Hotel Lobby 4

1. Responsible for the normal operation of the hotel lobby during duty;

2. Receive and send off guests every day, and do a good job in VIP reception and service;

3. Handle guest complaints, and do a good job in consulting and statistics of guest opinions or suggestions every day;

4. Cooperate, coordinate and communicate with other departments of the hotel as required;

5. Promote room sales and upgrade hotel facilities;

6. Other work arranged by the leaders.

Responsibilities of Assistant Manager in Hotel Lobby

1. Assist the store manager to formulate service standards and working procedures, and ensure the implementation of service procedures and standards;

2, according to the customer's situation, responsible for the work arrangement and deployment of employees in this department, do a good job of succession;

3. Be responsible for pre-meal inspection, in-meal service management, customer complaints and safety management in the front hall of the restaurant;

4, responsible for the daily management of the restaurant, and coordinate the relationship between the front office and the kitchen, to ensure the timeliness and stability of serving;

5, assist the manager to complete the restaurant business indicators;

6. Arrange employee shifts and rest days, and be responsible for checking employee attendance;

7. Be responsible for on-the-job training, job assistance and supervision of employees in subordinate departments.

Responsibilities of Assistant Manager in Hotel Lobby

1. Maintain order and guest safety in the lobby, and keep the lobby quiet, elegant and civilized.

2. Check and supervise the daily work of employees in various departments; Coordinate the relationship between departments; Patrol all jobs, solve and correct problems in time when found. Give timely help to busy work. Ensure that employees provide first-class service to guests.

3. Answer every guest's questions. Take the initiative to contact hotel guests, understand and listen to their opinions on the hotel.

4. Have a sense of responsibility. When an accident occurs, actively cooperate with relevant departments to deal with emergencies.

5. Establish and maintain good customer relations with our customers and provide quality services.

6. Make sure that all necessary preparations are made before the arrival of the distinguished guests. Check food and beverage preparation, room cleaning and other related arrangements.

7. Observe the activities and trends in public places of the hotel, and take the initiative to assist the work of each service post when necessary.

8. According to the working authority given by the hotel, solve the complaints of the guests flexibly, and seek greater value of hotel profits and guest satisfaction.

9. Answer the guests' inquiries and provide the necessary help and services for the guests.

10. Implement and complete the related tasks assigned by the general manager's office of the hotel and the superior business department.

Responsibilities of Assistant Manager in Hotel Lobby

1. Responsible for the daily affairs of the hotel lobby;

2. Responsible for VIP reception, know the VIP list and personal habits, check the reservation records every day to see if any VIP customers arrive, and be responsible for VIP reception;

3. Be responsible for handling guest complaints, keep a cool head, handle problems calmly, and make records, and provide targeted services when guests check in next time to prevent being complained again;

4. Be responsible for patrolling public areas, pay attention to the normal order and facilities in the lobby, have the obligation to remind some indecent behaviors, and persuade them to leave the hotel if the circumstances are serious;

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