What are the standards for rooms in star-rated hotels?

Five-star hotel guest room standards:

1. Number of guest rooms and area standards: at least 50 rooms (sets) available for rent, 70 guest rooms (excluding bathrooms and Corridor) shall not be less than 20 square meters, with single rooms, suites, luxury suites with at least 5 bays, and disabled rooms. The equipment in this room can meet the general requirements for the daily life of disabled people.

2. Decoration reference standard: luxurious decoration, including luxurious upholstered bed, desk, wardrobe and hangers, coffee table, chair or simple sofa, bedside table, bedside lamp, table lamp, floor lamp, full-length mirror , luggage racks and other high-end supporting furniture. The interior is covered with high-grade carpets or high-quality wooden floors. Use area lighting and the target illumination is good.

3. Basic equipment standards: There is a bathroom equipped with a high-end toilet bowl, a dressing table (equipped with a basin and a dressing mirror), a bathtub with a shower head (there is no need for a shower head if there is a separate shower room) , equipped with shower curtain and clothesline. Take effective anti-slip measures.

The bathroom uses luxurious building materials to decorate the floor and walls. The colors are elegant and soft. Zoned lighting is used with good illumination of the objects. There is a good exhaust system, 110/220V power socket, and telephone auxiliary machine. Equipped with hair dryer and scale. Cold and hot water are available 24 hours a day.

4. Communication equipment standards: There are telephones that can directly make domestic and international long distance calls. There are instructions for use and a local telephone directory next to the telephone.

5. Information equipment standards: color TV, audio equipment, and closed-circuit television studio system. There are no less than 16 broadcast channels, including satellite TV programs or self-produced programs, with channel instructions and program lists. The content played should comply with Chinese government regulations. Self-operated programs must have at least 2 channels, be broadcast no less than twice a day, and end broadcast at no earlier than 1 a.m. in the evening.

6. Equipment guarantee standards: Very effective anti-noise and sound insulation measures, including inner curtains and outer blackout curtains. There are stationery items suitable for the star rating of the hotel itself, as well as hotel service guides, price lists, accommodation regulations, introductions to the city's tourist attractions, the city's tourist transportation maps, and newspapers and periodicals suitable for hotel guests.

7. Various service standards: guest rooms and bathrooms are fully tidied once a day, bed sheets and pillowcases are changed daily, guest supplies and consumables are fully replenished, and rooms are cleaned and tidied at any time at the guest's request, and guest supplies are replenished. Supplies and consumables. Provide turndown service with good night cards, flowers or gifts. Hot and cold drinking water and ice are provided 24 hours a day, and tea or coffee is provided free of charge.

The guest room is equipped with a mini-bar (including a small refrigerator), which provides sufficient drinks, hard liquor is placed in an appropriate place, drinking utensils and a wine list are provided; guests can meet guests in the room, and extra chairs can be provided upon request and tea service. Provide wake-up service and message service; provide dry cleaning, wet cleaning, ironing and repair services for clothes, and can return them to guests within 24 hours. Expedited service is available 16 hours a day.

8. Food delivery service standards: There are food delivery menus and drink orders, and Chinese and Western breakfast and dinner delivery services are provided 24 hours a day. There are no less than 10 types of food delivery dishes, no less than 8 types of beverages, and no less than 6 types of desserts. There are food delivery signs that can be hung outside the door. Shoe shine service provided. Shoe shine service provided.

Star-rated hotel rating process

The "National Tourism Star-Rated Hotel Rating Committee" (not the National Tourism Star-Rated Hotel Rating Committee) is the only highest organization responsible for the national hotel star rating work , the National Star Judges has an office as an administrative agency (hereinafter referred to as the "National Star Judges Office").

The National Star Judges Office is located at the Secretariat of the China Tourist Hotels Association, and its office address is: National Tourism Administration, No. 9 A, Jianguomen Nei Street, Beijing. Five-star hotels all receive critical review in the third year after the assessment or critical review. Since 2013, it has been adjusted to accept critical review after three years.

After a hotel submits a five-star application, the local tourist hotel star rating agency will review the preliminary rating and then submit it step by step to the national star reviewer, who will appoint inspectors to conduct inspection and evaluation.

The inspection is divided into two parts. One part is an open inspection, which is a comprehensive inspection of the hotel's hardware facilities. The hotel must reach 420 points out of 610 points for hardware to enter the next step, which is the unannounced inspection part.

The star judges come to the hotel as guests, conduct unannounced visits on the hotel’s cleanliness, service quality, maintenance, etc. without letting the hotel know, and rate the hotel during the unannounced visits. The hotel must pass with a score rate of 92 or above, and will be awarded a five-star logo and certificate by the National Star Judges. After the star rating is passed, the national star judges will review the five-star hotel once a year.