All the services included in the front desk of the hotel are probably about introducing English.

1. The front desk clerk performs various important duties:

record

The front desk clerk greets guests when they arrive at the hotel, accesses their information in the computer system, retrieves their reservation information, obtains credit cards for miscellaneous expenses, and provides them with their keys.

connect

In some hotels, the front desk clerk acts as a middleman between the guests and other departments of the hotel, and conveys the requirements to the foreman, waiter and room service.

Administrative duties

The front desk clerk answers the phone, arranges the reservation and transfers the caller to the guest room. They are also responsible for delivering messages and distributing mails to guests and hotel staff.

customer service

The front desk staff answered the guests' questions about the hotel facilities and the surrounding area. They also assist in handling customer complaints, including management when necessary. Sometimes they also book entertainment and meals on behalf of guests.

Billing and checkout

Front desk staff often prepare bills for hotel accommodation and handle the checkout, where they accept the final payment and make sure to return the keys.

The receptionist may handle all kinds of tasks. The receptionist plays an important role in an organization and is the first person a customer meets. Therefore, it is very important for him or her to show the greatest courtesy and provide satisfactory service to customers. The receptionist will have a great impact on the company's ability to leave a positive impression and provide quality customer service.