What does the assistant manager of the front office of Hyatt Hotel mean?

The assistant manager of the front office of Hyatt Hotel is responsible for assisting the front office manager to ensure the smooth progress of the front office work. The lobby is the nerve center of the hotel, which controls the daily operation of the hotel.

The assistant manager of the front office is responsible for supervising the work of the heads of various departments at the front desk, deeply understanding the service attitude and work quality of employees, and negotiating with the front office manager to solve various problems in time. Check and guide the daily work of the assistant manager in the lobby. Directly participate in the daily reception work. Make the material and equipment supply plan of the department. Master the guest situation and room reservation of the day. Attend the supervisor's regular meeting to understand the employees' thoughts. Responsible for the activities of the trade union. Check and be responsible for the safety and fire prevention work of this department. Complete other tasks assigned by superiors.