Responsibilities of the receptionist on the executive floor of the hotel

1, implement the work arrangement of the executive floor supervisor and finish the work effectively.

2. Fill in the handover record book and hotel information board according to the standard, and track the work items in the handover record book.

3, according to the requirements of the shift to complete the daily work of the class and all the preparations.

4. Welcome all guests staying in the executive floor and assist them to check in.

5. Before the handover, upload the PSB accurately according to the PSB upload requirements.

6. Keep in good working condition at all times and be ready to provide quality service for guests.

7. Make sure that the check-in registration form is filled in correctly and entered into the computer in time.

8. Ensure that all guest registration cards, bills, credit card bills and other bills are kept in a unified and orderly manner. 9. Ensure that all work-related items are adequately stocked.

Extended data:

preferential policy

The preferential policies provided by the executive floor for guests generally include:

1. For the arriving guests, meet them at the hotel gate and lead them to the executive floor for registration. Generally suitable for VIP guests.

2. During your stay, you can enjoy free drinks in the Executive Lounge. Usually soft drinks such as coffee, tea and juice. For alcohol, it needs to be supplied free of charge on the basis of a certain amount.

3. During your stay, surf the Internet or use wifi in the executive lounge for free. Generally suitable for hotels with equipment. Free use of the conference room for two hours. Generally applicable to hotels with meeting rooms.

4. In the evening, you can experience happy hours and enjoy free snacks and drinks in the executive lounge.

5. Late check-out, express check-in and check-out.

In addition, there are free laundry, night beds and other benefits.

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