How to do a good job in restaurant service?

1. What should I do if I meet a disheveled and impolite guest? After expressing to the guests in a friendly way, persuade and remind the guests with euphemistic language to make them abide by the rules of the restaurant and avoid disputes with them. 2. What should I do if a guest is in a bad mood and eats in a restaurant? Be kind, patient and considerate, pay attention to concise language, try to meet the requirements of guests, and operate the service quickly and appropriately. 3. What should I do if I feel bad during the service? No matter what the circumstances, you should forget your private affairs, devote yourself to your work, and always ask yourself whether you have a smile in the service and whether you have left a pleasant impression on the guests. What should the waiter do when the disabled are eating? Try to provide them with convenience, don't feel strange, and treat them with special respect. The restaurant is full, only seats reserved for tour groups. What should guests do? Please tell the guests politely that these seats are reserved for tour groups. If you want to eat, please wait a moment and try to find a seat for the guests. If the guests are in a hurry, they can order first. If there are no vacancies in the restaurant, please register and wait outside. 6. What should I do when I see a guest enter the restaurant? Welcome guests with a smile, first with respect, and ask the number of people, and then recommend the appropriate dining table to the guests according to the number of people, and pull up the chair to give up your seat. 7. What should I do if I meet a guest with a child? The baby chair should be ready for the child at once, as soon as possible 12. The restaurant is closing soon, but what if the guests want to eat in the restaurant? You should take the initiative to take the guests to a table near the kitchen and introduce how to cook simple and quick dishes, which will be served by a special person. You must never urge the guests to sweep the floor with the light before they finish eating. 13. The restaurant is full. What if a guest wants to eat in it? The restaurant should have a waiting room for guests, and the usher should register the guests waiting for dinner. Sincerely apologize. Greet the guests and sit down for dinner. 14. What if the guest suddenly feels uncomfortable during the meal? Inform the leader immediately, that is, call the doctor in the clinic for diagnosis. At the same time, it is necessary to keep the site for testing. 15. What should I do if I find that the guest has damaged the restaurant items? Clean up the debris immediately and ask the guests if they are injured. And after the guests finish eating, make appropriate compensation according to the regulations. 22. What about the varieties of foreign exchange payment? What if the guest asks to pay RMB? Before the variety, the waiter should inform the guests in advance, patiently explain to the guests, and take the initiative to introduce similar varieties that accept RMB for their reference. 23. What if the guests take away the dining room utensils without authorization? Report to the monitor immediately, and the monitor will politely explain to the guests, explain to them, and let them return it consciously. 24. What if the guest asks about the service outside the restaurant? You should try your best to explain, and try your best to solve things you are not sure about, or when you are not sure about the answer. 25. What should I do if I find a guest washing his hands with tea? You shouldn't tell the guests right away, you can pretend not to see them, so as not to embarrass them. The best solution is to inform the guests in advance of the role of washing cups. 26. What if the guests bring their own food processing? Explain the rules of the restaurant to the guests and recover the fees appropriately. 27. What if guests bring their own drinks for dinner? Set the corresponding glasses for the guests. Whiskey and other alcoholic drinks should be delivered with ice cubes, and Zhaoqing Huadiao wine should be heated with hot water, and the service fee for opening bottles should be charged according to regulations. But make it clear to the guests. 28. What should I do if I accidentally dirty the guest's clothes during the service? Sincerely apologize to the guests and try to clean them (if possible, wash clothes for the guests free of charge) 29. What if the guest accidentally knocks over the cup during the meal? Immediately dry the gouache on the countertop with a napkin, and then lay the clean napkin flat in the dry place. 30. What if the guests wait too long for dinner? You should go to the cashier and the kitchen to check the bill immediately, politely ask the chef to do it first, and apologize to the guests. 3 1. What should I do if the guest has doubts about the bill and is unwilling to pay the bill? You should patiently check the accounts with the guests, explain politely, and thank them after checking out. 32. What if there is no food during the meal? You should apologize to the guests, explain the reasons, ask them to wait for a while, or ask them if they want to change to spaghetti. 33. What should the guests do if they get drunk in the restaurant? Politely refuse other requested services until it is confirmed that the guest has recovered to a better state, or introduce some non-alcoholic drinks, such as coffee and juice, to the guest. If you are drunk and make trouble in a restaurant, you can solve it calmly, but once it is solved, you should immediately notify the leader and take the initiative to send hot tea and fragrant towels. If you vomit, clean up the dirt in time. 34. What should I do if I meet a sick guest and eat in a restaurant? We should take good care of it, take the initiative to ask, and arrange few but fine dishes. 35. What if the guest falls down in the restaurant? Should take the initiative to come forward to help, arrange a temporary rest for the guests, carefully ask whether the guests have fallen or bumped, contact the hospital immediately if they are serious, take measures, and check the reasons afterwards for reference. 36. What should I do if the guest has a shortage of lampblack replacement? Put the clean ashtray on the ashtray to be replaced, empty it into the tray together, and then put the clean ashtray back on the dining table. 37. What should a guest do if he leaves leftover food and drinks for the waiter to keep for him? You should patiently explain to the guests why the food can't be stored, and try to persuade them to take it away. 38. The customer does not have a welcome card. What should I do if I ask to sign the bill after dinner? Don't refuse customers with blunt language. Call the front desk immediately. If it is clear that the guest belongs to the reception, you should sign the bill for the guest immediately. If you find that the guest is not in the reception area, you should explain it politely and ask the guest to pay. 39. What should I do if the guest asks to take a photo with the waiter during the service? When you meet a guest, take a photo while the waiter pours wine, tea and serves food. In this case, the waiter should continue to work, but keep calm and focused so as not to affect the quality of service. If foreign guests offer to take photos with them, they should politely refuse. If they refuse, they should ask an extra waiter to accompany them. 40. In the process of service, what should the guest do if he asks the waiter to accompany him? You should politely refuse the guest, which shows that you have a responsibility and can't accompany him. If the guests are still pestering, you should find the leader to solve it. 4 1. What should I do if the restaurant is closed and the guests are still eating? Take the initiative to check whether all the dishes ordered by the guests are available and provide quick service. Finally, politely ask the guests to check out first and assign a special person to serve the guests. 2. Order service. What should the waiter do when he sets the table for the other person to eat? When accepting a guest's order, the waiter should not only listen carefully and memorize, but also use symbols such as ABCD on the menu to memorize the characteristics of each guest. When serving, check the menu, announce the name of the dish, and let the guests know if the dish is wrong. 43. What should I do if the guests order too much or wait too long? Please wait for a while. If the food is not cooked, you can cancel it. If this dish is ready for the stage, you should explain the characteristics of this dish to the guests and invite them to taste it. If the guest still refuses after mobilization and the food hasn't moved, the waiter should politely explain to the guest the compensation for the loss of the food. 44. What should I do if I find that the menu is missing? You should apologize to the guests at once, and then go to the kitchen to get the chef's consent and make the menu as soon as possible. 45. What should I do if the guest has already ordered because he doesn't want it in an emergency? Check immediately whether the menu has been sent to the kitchen. If it has not started, please cancel it immediately. If it's ready, bring the food to the guests at once, or ask the guests to agree whether to keep the food before eating, but pay for it first. 46. When the guest ordered a dish, the guest said he didn't order it, and the waiter confirmed that it was the guest's. What should I do? Try to explain the origin of cooking methods and dishes to the guests. 5 1. The waiter didn't hear you clearly and ordered the wrong dish. What should guests do? You should apologize to the guests, explain the reasons, try to get their understanding, take the initiative to introduce the dishes to the guests, and personally go to the kitchen to make it clear to the chef and ask for priority care. 52. What if the waiter doesn't understand the food asked by the guest? Ask the guest to wait a moment, then consult the chef and explain to the guest in time after the inquiry. 53. What if the guest is in a hurry to catch the bus? Introduce the guests to eat some simple and quick dishes, and ask the chef to cook them in person or affix a special seal on the menu. Third, serve 54. The table is full of vegetables. What if there is not enough space? Avoid overlapping, and take away the least remaining dishes, but you must ask the guests for permission, and then take away the remaining dishes after giving them to the guests. 56. What should I do when I serve a cup of melon? Before serving a cup of wax gourd, serve seasoning, salt and corresponding tableware. Be very careful when you divide the wax gourd cups. First, gently scrape the broken ham on the surface of the wax gourd cup into the soup with a spoon, and then gently scrape the rest with a spoon. Give the soup and melon broth evenly to the guests, and finally put the upper part of the melon with a knife and fork. 4. Pasta service 6 1. What should the guests do if they order fried eggs and steak? Ask the guest whether the newly-ordered fried eggs should be fried on one side or two sides, and how well-done the steak should be. 62. What should I do when serving food to guests in a private room? Serve the guests on the right with your left hand and the guests on the left with your right hand. 63. What should I do if I change tableware in western food? According to the guest's actions, the guest puts the knife and fork together, regardless of whether there is anything to eat in the dish, which means that they can take it away after eating. If the guest doesn't pay attention or understand, you can ask the guest for advice. 64. What should a waiter do when ordering for a guest? It is the host who should be inspected and reviewed. Ask the host if he can order. When ordering food, stand on the guest's left, keep a correct posture, listen clearly and remember correctly, and give the guest some appropriate suggestions when necessary. 65. How should I order in the kitchen? You should close the door and don't bring it to the guests at once. You should explain the reason to the chef at once. Please come out in order on time. 5. Banquet service. What if the waiter knows that some guests are Muslims or vegetarians before the banquet begins? You should immediately ask the banquet organizer whether to prepare some other halal or vegetarian dishes, and arrange guests as soon as possible after obtaining the consent. 67. What if the guest has booked a banquet and hasn't arrived yet after the ordering time? You should contact the sales department immediately to find out the situation of the guests and try to contact them. 68. The waiter received a Chinese banquet list with some western dishes on it. What should he do? First, you should go to the Chinese and Western kitchens to learn about the order of dishes and cooking methods, so as to be aware of them and prepare all kinds of new Chinese and Western tableware before meals. During the banquet, the waiter should keep close contact with the delivery staff and Chinese and Western chefs. Grasp the serving time. 69. What if the banquet is temporarily added? According to the increased number of people, put the corresponding tableware, and then ask the banquet organizer whether it is necessary to add dishes. 70. What should the waiter in charge of the main station do when the guest of honor and the host leave the speech? Before the guests and hosts leave to speak, we should pay attention to pouring wine into each guest's cup. When the host and guest left to speak, the waiter poured a glass of wine, put it on the circular tray with a small towel and stood aside. When the guest and host finish their speech, they should pass it quickly so that they can raise their glasses and propose a toast. 7 1. What should guests do when they leave and make a speech during the banquet? The kitchen should be informed immediately to suspend the preparation of dishes. If the dish is ready, keep it warm with a heat transfer cover. When the guests are talking, the waiter should stop all operations, stand on both sides, keep the correct posture and keep the restaurant quiet. 72. What if the banquet is temporarily reduced? If the banquet standard is not high and the number of people to be cut is small, we should try our best to persuade the guests not to cut down on food. If the guest's banquet standard is high and the number of people to be reduced is large, the guest requests to reduce the food. The waiter should contact the banquet salesman immediately, and the banquet salesman will discuss with the chef to reduce the food appropriately. Intransitive verb security service 73. What should I do if there is a sudden power outage during dinner? Keep calm, try to stabilize the guests' mood, persuade them not to leave their seats, light spare candles, call the water and electricity group in time, and pay close attention to the guests' movements. When there is a power failure, outsiders are temporarily not allowed to enter the restaurant. 74. What should I do if I meet a guest competing for a table at the same time? You should stop it immediately and try to stabilize the mood of both sides. If two guests can sit at a table, you can arrange a table to eat at the same time with the consent of the guests. If two guests cannot sit at the same table, one of them should sit down. Please ask another guest to wait. 75. What should I do if there is a quarrel between guests at dinner? Stop immediately, and if possible, move one of the guests to another table in the distance, but with the consent of the exchanger. 76. What should I do if someone fights and makes trouble in the restaurant? You should report it immediately and try to stop it. If you don't listen to advice and continue to make trouble, you should report it to the security department immediately. 77. What should I do if I find someone deliberately making trouble, playing Europe and deliberately disturbing the order of the dance floor while serving in the ballroom? Turn on the light immediately, stop playing music, and cooperate with security personnel to stop it in time. 78. What should a guest do when ordering food or entering a restaurant and playing poker in the restaurant? Politely stop, patiently explain the restaurant system to the guests, repeatedly stop not listening, and report the situation to the relevant leaders or notify the security personnel to deal with it. 79. What should guests do when they go to a restaurant to look for lost items? You should ask about the station number and the characteristics of the items that the guests have been sitting on, try to help them find them, and let them write down the room number and name. If you find anything, tell the guests or the security department to handle it. 87. What should I do if the guest calls to order food? Explain to the guests that the formalities will be completed the day before the banquet, and will be cancelled automatically after the expiration. If you are in a hurry to book a banquet, or you really can't go through the formalities under special circumstances, you must make a good phone record and inform the guests by phone after the arrangement, so as to confirm the authenticity of the reservation. 88. What if a guest pays a deposit when ordering a banquet, but forgets to bring a receipt on the day of the banquet? If it is a general dish, it can be changed according to the requirements of the guests, but if you want to change a special dish or a dish that takes a long time to make, you should contact the kitchen first. If the chef thinks it's ok, he can change it. If the chef feels that it is too late to cook or the variety is out of stock, he can explain to the guests and introduce some similar varieties with short production time. If the food ordered by the guest is ready-made and not easy to sell, try to convince the guest and avoid wasting as much as possible. 93. Open the menu according to the requirements of the guests. What should guests do if they are not satisfied with individual dishes after reading them? You should apologize to the guests and be a good worker according to their opinions. 94. What should I do if two units book a banquet hall at the same time, resulting in a heavy room? You should contact the business groups of all departments immediately, book the appropriate hall, then book the banquet time of the guest meeting, and get in touch with each other quickly according to the banquet order, contact number or room number. Explain the reason to the other party. Sincerely apologize to the guests. In order to get the understanding of the guests. Or introduce the layout of the banquet hall to the guests, and try to make them feel good about this hall, so as to get heartfelt comfort. 95. What should I do if there are fewer people at the banquet booked by the guests? Not in principle, but the number of guests needs to be reduced due to special circumstances. It can be handled according to regulations. And according to the reduced number of people, appropriately reduce the weight of dishes. Adjust the menu. 96. Before the opening of a large banquet, additional seats are temporarily needed. What should I do? We must meet the requirements of our guests and try our best to make adjustments. Originally, the banquet hall was small, and there were too many extra tables to hold. Please explain to the guests. Be a good guest consultant. 97. What if the guest cancels the banquet for some reason, but has paid the deposit? According to the specific situation, according to the hotel regulations. 98. What should I do if the reserved tourist meal is cancelled for some reason? If the plane, car, ship and other special reasons are delayed, cancel the reservation. We should help solve it, but if it is human error, we must collect appropriate damages according to the regulations and notify the kitchen and restaurant to cancel the order in time. 99. What should guests do if they want to eat or have a meeting in the banquet hall? Try to meet the needs of the guests, and inform the restaurant to assist in the layout, and charge the restaurant rent at the specified price. In the absence of an empty banquet hall or restaurant, we should explain to our guests and ask them to forgive us. 100. What if the number of people at the reception increases?