Three papers on the summary of ktv supervisor's work

As the director of ktv, I make a summary according to my own work. This article is a summary model of KTV supervisor's work, for your reference only.

Summary of ktv supervisor's working mode Article 1:

It is not difficult to manage a KTV. If you want to run a KTV well, you must achieve certain high social and economic benefits, that is, institutionalized management science, standardized service and improved brand efficiency. A lot of work needs to be done. As a manager, we should perform management functions such as decision-making, organization, command and coordination, maximize the reception capacity of KTV venues and ensure the double benefits of the venues. Combining the management knowledge I have learned and the experience I have gained in my work, I have drawn up the following management plan for your reference.

The management of KTV places should take the internal specific environment, that is, the internal actual situation, as the objective premise, and carry out organizational management, the establishment of rules and regulations, the management of service quality, the management of on-site operation and the construction of corporate culture.

I. Organizational construction and management.

As an enterprise, it is necessary to organize and manage its own manpower, material resources and financial resources. As a service industry, KTV is characterized by its complex business and diverse materials. In order to ensure orderly operation. We need to reasonably and effectively divide the responsibilities and authorities of all management levels and business levels within the organization. The construction and management of organizations mainly start from two aspects. The first is to form the organizational structure and management system of KTV venues. That is, the establishment of KTV organizations and posts.

And establish job responsibilities, the division of business and authority of each post, the arrangement of teams and groups, and the configuration of management personnel, so as to achieve reasonable and effective settings, so that all major and minor issues on the scene are handled by someone; Equipped with personnel know what they should do, how to do it, to what extent they can't go beyond their own scope, and personnel will not be idle; Secondly, the reasonable and effective combination and deployment of KTV's human, material, financial and information resources, the operation of KTV can not be static, and it will be divided into off-season and peak season with the difference of season, climate and external competition, which requires managers to master the operating rules of KTV, consumers' consumption psychology and other factors, and make reasonable control on the on-site resources. So that existing resources are not wasted or exhausted. In a word, the significance of organization is to ensure that the on-site business is carried out reasonably, scientifically and orderly.

Second, establish perfect rules and regulations.

"No rules, no Fiona Fang, no Fiona Fang" as an enterprise, just like a country, should have a standardized and perfect system to ensure that the organization of places, service quality standards, control methods of promotion programs, personnel management, personnel training and quality requirements, equipment and facilities, consumables, business objectives and other items should be confirmed in the form of explicit provisions, so that personnel can follow the rules, know what to do and what not to do, and pay attention to details on the other hand. It is to formulate specific systems, such as business activity record system, attendance and handover system, service quality evaluation system, health system, code of conduct requirements, goods use system, goods inventory system, personnel assessment system, financial system, personnel management system, reward and punishment system, promotion system, personnel training system, welfare system, cashier system, etc. , should be specified in clear text one by one. The main purpose of formulating this system is to ensure the coordination of work among personnel in various positions, so as to

Three. Supervision and management of field operation

The operation of KTV enterprises inevitably involves on-site affairs, which need to be managed by someone. As a manager, the most important thing every day is to do a good job in the supervision and management of field operations. Field work is mainly divided into three parts. First, prepare to hold a pre-shift meeting before class, summarize and analyze the work of the previous day, and assign the work of the day. Check whether the employee's gfd and mental state meet the post standards; Second, patrol work in the class, patrol the site to understand the needs of guests, so as to prepare first-hand information for promotion, evaluate and test the operation and service quality of employees, so as to make decisions and improve, pay attention to the problems existing in operation at any time, and solve and correct them in time; Third, summarize the evaluation work after work, make a scientific and systematic evaluation of the day's work, sum up experience and put forward improvement plans. In short, site management is the most important. As a manager, we must proceed from reality, give full play to our management talents and wisdom, and manage the site reasonably and effectively.

Fourth, the construction of corporate culture.

What is corporate culture? It refers to a kind of values, basic beliefs and code of conduct cultivated, advocated and shaped by enterprises in the process of their own business development. Why is it so important? Successful enterprises must be backed by excellent corporate culture, such as McDonald's QSCV principles (quality, service, hygiene and value). Haier's sincerity is forever ~! It can be seen that corporate culture is of great significance in the development of enterprises. To do a good job in corporate culture, it is necessary to build a management team, shape and cultivate the internal and external environment, and comprehensively improve the quality of employees in all aspects. In short, if an enterprise wants to be bigger and stronger, it must cultivate its corporate culture from beginning to end.

Fifth, establish a market research mechanism

Market positioning. The KTV market is constantly changing and developing. You may be crowded today, but you will close tomorrow. Therefore, it is necessary, purposeful and systematic to collect tickets, record, sort out, analyze and summarize the consumption demand and promotion information of KTV market. KTV market research mainly starts from the market environment, consumer psychology, competition in the same industry, etc., and then analyzes and summarizes the results, makes a trend forecast, and makes the positioning of this consumer group according to its own actual situation.

6. Determine the target market

Take effective marketing strategies, different places have different consumer groups, nightclubs are mainly business guests, and self-service KTV is mostly consumer groups. Even self-help KTV has different consumer groups, such as Halliday, which mainly focuses on students during the day and prefers successful people with certain occupations at night. As a place, it is very important for us to know where the guests are, and consumer psychology and habits are very important. That is, once the target market is defined, some targeted strategies can be adopted to promote consumption.

Such as product service innovation strategy, price strategy, personnel promotion strategy, etc. , which is conducive to improving business performance and promotion.

Introduce KTV entrepreneurial image recognition system to build a brand.

Generally speaking, corporate image refers to shaping a good image, highlighting advantages, showing the good side to consumers, and letting consumers know the benefits and differences of enterprises. This work mainly starts from three aspects: ① Concept shaping includes letting the public know about the business philosophy, corporate culture, management principles, development direction, code of conduct, corporate spirit and corporate personality. ② Visual perception, such as trademark, corporate image, corporate modeling, standard color, basic composition, corporate logo, product design, etc. ③ Behavior direction: A internally, employee training, reward and punishment promotion system, decision-making behavior, working atmosphere, employee welfare and salary; B external, market research, advertising, promotion strategies, public welfare activities, etc. In short, the implementation of corporate image recognition is to better promote enterprises, establish the image of enterprises in the public mind, improve the reputation and popularity of places, and build brands.

In short, the management work is complicated. As a manager, you must have good management quality and level, and be good at exerting your talents and wisdom in daily management! Improve yourself in the process of summing up your work!

Summary of ktv supervisor's working mode Part II:

I, the general manager of the hotel and KTV, under the leadership of the chairman of the board of directors and the head office, led all the staff of the hotel and KTV to complete all the operation and management indicators set by the head office, improve the service quality, management level and economic benefits of the hotel and KTV, formulate the business plan, development plan and management policy of the hotel and KTV, and formulate the operation and management objectives of the hotel and KTV.

1. Presided over the formulation and improvement of various rules and regulations of hotels and KTV, established and improved the internal organization system, coordinated the relations among departments, and established a reasonable and effective internal operation mechanism.

In order to gradually bring the daily operation of hotels and KTV into a planned, guided, tracked and summarized work management system, effectively combine planning work with emergency work, and establish clear work objectives, all departments are required to establish a planned work system, and plan and implement all work according to planned steps through monthly summary and planning. Establish a monthly work report system, and evaluate the heads of various departments through the completion of the work.

At the beginning of the establishment of hotels and KTV, the various systems were not perfect, and the perfection of the system and the establishment of various working procedures had to be completed gradually after a long period of practice. Therefore, the establishment of the system is also a long-term and complicated work. Now this part of the work has been basically completed, and the post procedures and processes of the club have been formulated. The standardized and institutionalized management of hotels and KTV is the basis of their development. Since 20 10, the management of hotels and KTV has defined the overall norms and standards of hotels and KTV, and has successively issued relevant procedural and standardized management documents.

In the aspect of target assessment, on the one hand, it is assessed according to the published assessment implementation method, on the other hand, it holds the work summary meeting of last month/quarter every month, summarizes the actual implementation progress according to the formulated work plan, and puts forward the problems that need to be solved, so that all the work can be implemented for everyone, which also serves as the basis for the assessment of each department.

Two, study and grasp the changes and development of the market, formulate the market expansion and price system, timely put forward the phased work focus, and guide the implementation.

Market changes are closely related to the development of hotels and KTV. Based on this, the club closely follows the pulse of the market and puts forward the priorities of each stage in time:

/kloc-in October, the prices and contract versions of individual business rooms, long private rooms, conference rooms and travel agency rooms in 2004 were worked out.

Plan Valentine's Day activities and promotions in February, strengthen financial management, formulate warehouse management system, and implement separate management of switchboard and service center.

In March, according to the seasonal changes, adjust the preferential policies of Zone A and Zone B of Jinhaiyue Hall, reduce the gifts, improve the service function of Zone C, pay close attention to the marketing work, implement the marketing plan of hotels and KTV, and make the distribution of sales or sales tasks. Formulate the workflow and reward and punishment system of western restaurants. Formulate membership card articles of association.

In April, the responsibilities of hotels and KTV departments were revised, the workflow of hotels and KTV departments was drawn up, the preparations for the opening of swimming pools were carried out, and the rooftop layout of western restaurants was completed. Organize marketing staff to sell diamond cards and discount cards, and plan Mother's Day activities.

In May, a new menu was compiled, seasonal dishes were changed, the service function of Chinese food area C was changed, and the executive package was launched. We strengthened the sales of swimming pools, repaired the water leakage in guest rooms and bathrooms, repaired the smallpox and moldy wallpaper in western restaurants, repaired Chinese and western kitchens, and cleaned the dust-proof net of Chinese food air conditioners. Complete the production of outdoor inkjet advertisement on the east outer wall of Economic Building. Plan preferential activities for Children's Day on June 1st.

In June, we reorganized the staffing of Chinese food, continued to employ excellent marketing personnel, carried out the Dragon Boat Festival and Children's Day celebrations, adjusted the summer products of western restaurants, and completed the ordering and printing of hotel and KTV brochures.

In July, in order to save costs, hotels and KTV purchased some materials by themselves, promoted new Chinese dishes, and introduced western-style afternoon tea and summer drinks. Sellable towels have been added to the guest room, and the disposable items in the guest room are all colored. Start leakage maintenance of guest rooms.

In August, the hotel and KTV elevators were painted and replaced, the central air conditioner and boiler were cleaned, and the disposable articles in the rooms were customized again.

In September, according to the operation of Chinese food, the Chinese food business was stopped in time, and the work of dismissing employees, returning suppliers' materials and counting assets was carried out around the suspension of Chinese food. At the same time, the western restaurant carried out Mid-Autumn Festival activities with the theme of climbing mountains and enjoying the moon, and achieved good results.

/kloc-The reception of the Golden Week in October was well done. At the same time, due to the holding of the high-tech fair, the house price was adjusted in time and the operating income was increased. In order to save energy and reduce consumption, the opening time of central air conditioning in autumn and winter is specially formulated.

1 1 month completes the replacement of some uniforms in hotels and KTV, and the cleaning of fan coils in guest rooms. At the same time, in order to improve the staff accommodation, the staff dormitory was moved from Li Antang to Shangbu, and the staff shuttle bus was cancelled.

/kloc-moved the office in February, and comprehensively arranged and planned the hotel and KTV with emphasis on Christmas, which basically achieved the expected results.

Three, responsible for the training and use of middle and above managers, and supervise the training of hotels and KTV. The middle managers of hotels and KTV are the backbone of hotels and KTV. Cultivating one's own outstanding talents requires a harmonious working environment, affirmation of outstanding talents' ability and respect for personality. At present, hotels and KTV adopt the principle of employing people according to their abilities, so that saints come first, capable people come next, and wise people are around, giving full play to the subjective initiative of talents, and strengthening supervision, restraint and management in a responsible attitude towards subordinates.

Training is of great significance for hotels and KTV to adapt to changes in the environment, meet the needs of market competition, meet the needs of employees' own development and improve the efficiency of hotels and KTV. Training can improve the skills and comprehensive quality of employees, thus improving the quality and efficiency of employees' work, reducing mistakes, reducing costs and improving customer satisfaction; Employees can understand and master their work at a higher level and enhance their work confidence. Therefore, the club carried out a lot of training work in 2004, requiring all departments to make training plans every month. Taking the second quarter as an example, the cumulative training time was 242.5 hours, including 1.0 1.5 hours in April, 67.5 hours in May and 73.5 hours in June. The average training course of the department is 6 sessions/month, and the average monthly training hours are about 8 hours, which is close to the upper-middle level of the training hours index of excellent enterprises.

Hotels and KTV have initially established a unified trainer system. The human resources department has strengthened the ability guidance training for basic trainers, and organized "training skills practice courses" and some basic management and professional knowledge courses. Strengthen the training and examination, and organize the preparation of *** 12 test papers for various positions in western food, front office, housekeeper, financial cashier and other departments. To lay a foundation for the future assessment of employment, job transfer and promotion.

Fourth, mobilize the broad masses of employees to work together to do a good job in democratic management; Care about the lives of employees and constantly improve their working and living conditions.

1. Set up the email address of the general manager and establish communication channels between employees and the general manager. Since the establishment of the general manager's mailbox, the club has received the following complaints 12 times (see the figure below):

In view of the problem of work clothes mentioned by employees, the housekeeping department was immediately asked to order the summer uniforms of the engineering department.

In response to complaints from individual departments and employees and employees, hotels and KTV immediately launched an investigation to clean up unqualified personnel in time.

In view of employees' general complaints about poor food and inconvenient commuting, the club has taken the following measures: First, adjust the staff dormitory in time and move the staff dormitory from Li Antang, which is half an hour's drive, to Shangbu Industrial Zone. At present, employees only need to walk for ten minutes to and from work, which is not limited by the shuttle bus time. The rest of employees has been fully guaranteed and fully affirmed by employees.

Secondly, staff dining is also a prominent problem. Originally contracted to Zhenghefeng Restaurant, in order to maximize profits, most of the food provided by the restaurant to employees is leftover food in the sales area, which is not only bad in taste, but even spoiled food. Employees generally report that they don't have enough to eat, and their work mood is affected, which is also one of the reasons for the high turnover rate of employees. In order to change this situation, after discussion, the club leaders decided to hold a staff meal in the office area on the 26th floor. Since the meal was started on February 6th, 65438, the food was clean and delicious, and was well received by the staff.

Thirdly, in view of the continuous strengthening of the enforcement of labor law in Shenzhen Special Economic Zone this year, the club has strengthened the management of employee employment procedures and labor contracts, and purchased social insurance for each employee in accordance with relevant laws and regulations. Although this will lead to a slight increase in wage costs, it will also play an inestimable role in improving employees' sense of belonging and avoiding potential legal risks.

Through the implementation of the above measures, we can see that the turnover rate of the club reached the lowest in June 5438+February, only 4%. And gradually established a fast and effective communication channel between employees and the general manager.

2. Carry out employee cultural activities as far as possible according to the existing conditions, organize employees to Dameisha and Wu Tongshan by department, and hold employee tea parties. , enhance corporate cohesion. Hold employee birthday parties every month, celebrate employees' birthdays in the form of big families, give sincere wishes and enhance employees' sense of belonging.

3. Regularly compile and publish the Window of Hotels and KTV, update the staff publicity window every month, and build a bridge between hotels, KTV and employees.

The above is the work I was responsible for when I was the general manager of _X Hotel and KTV this year. Due to the heavy task, there are inevitably omissions and shortcomings in the work, so please criticize and correct the company leaders.

Summary of ktv supervisor's working mode Article 3:

First, strengthen hotel management. This time, it is mainly aimed at the department manager/person in charge. The specific provisions are as follows:

(1) Attendance management regulation: This regulation requires the department manager/person in charge to punch in and out of work every day. In addition to this rest day, the normal examination and approval procedures are required for leave. If you break the rules, you will be punished accordingly. Since the implementation of this regulation, the department manager/person in charge has been on time for work, basically eliminating the phenomenon of being late, leaving early or not playing time cards; Vacation or leave can also be handled according to normal procedures to standardize the management of the hotel.

(III) Relevant regulations on total value duty: This regulation re-emphasizes the description requirements of total value duty time, total value duty, total value duty record, discipline requirements of total value duty personnel, layout of total value room, penalties for violations, etc. To encourage the chief duty officer to perform his duties. Since the implementation, the personnel on duty have basically been able to perform their duties on the job, handling emergencies and guest complaints during the duty period in a timely manner, and there has been no phenomenon of off-duty and non-performance. The description of duty records is also relatively standardized.

(IV) Description of work log: From June 5th, managers/responsible persons of all departments can basically record work logs every day, and submit them to the General Office/Human Resources Department for reading at 10:00 the next day. According to statistics, in recent months, a very small number of people have been punished for failing to submit their work logs, submitting them late or coping with things.

(5) Monthly work summary: Starting from June, managers/responsible persons of all departments can basically submit the work report of last month before the 5th of each month, with detailed contents, including: summarizing the work completed last month, unfinished work and problems to be solved urgently, work plan for next month, opinions or suggestions on the work of their own departments and hotels, personnel dynamics of their own departments, etc.

2. Strengthen the management of staff dormitory, so as to change the dirty, disorderly and poor conditions of hotel staff dormitory and create a clean, orderly and comfortable living and entertainment environment for staff. With the help of other managers, I began to strengthen the management of staff dormitory:

(1) Strengthen organization and management: Strengthen the organization and management of staff dormitory. First, clarify the job responsibilities of the logistics administrative supervisor, stimulate the enthusiasm of the logistics supervisor, and give play to the important role of the logistics supervisor; Second, the housekeeper is required to earnestly perform his duties, assess the performance of the housekeeper, and implement a reward and punishment system; The third is to assess the director of the staff dormitory and hand over the daily management to the director of the dormitory, thus forming a four-level management network of personnel manager, logistics director and dormitory director.

(2) Strengthen the management of water and electricity in dormitory: according to different seasons and levels, stipulate the amount of water and electricity used by hotel employees, reward excess water and electricity, and punish those who waste water and electricity. Since the implementation of this regulation, the water and electricity consumption of staff quarters has been greatly reduced. When checking the hygiene of the dormitory every week, we should collect the high-power electrical appliances used by employees and punish the users, so as to prevent the use of high-power electrical appliances in the dormitory and reduce hidden dangers.

(3) Implementation of dormitory hygiene standards and inspection, rewards and punishments: According to the specific conditions of hotel staff dormitories in our hospital, dormitory hygiene standards are formulated, and it is stipulated that dormitory hygiene should be inspected once a week. Feedback should be given to the dormitory with poor hygiene, and the procedures for fines in informed criticism should be gradually improved under the supervision of department heads. After several months of continuous efforts, the dormitory hygiene has been greatly improved, and the information is orderly.

(4) Standardize visiting registration: stipulate the visiting time of employees' relatives and friends, and must fulfill the registration procedures. For those who refuse to fill in the registration form, the housekeeper may prohibit them from entering the staff dormitory. Unauthorized outsiders are not allowed to enter the dormitory. Visitors are not allowed to enter the dormitory of non-visitors without authorization. When the visit is over, the housekeeper must urge the visitors to leave as soon as possible. Over the past few months, housekeepers have conscientiously implemented this regulation, and there have been no accidents caused by employees visiting relatives and friends.

(5) Standardize the management of chess room and TV room: When the chess room and TV room just opened, the hygiene and anecdotes were chaotic, and outsiders often came in to play cards and watch TV. Thanks to our unremitting efforts, the health and order of the chess room and TV room are relatively good, putting an end to the entertainment of outsiders and creating a good and safe leisure environment for employees.

The third is to carry out three trainings for grass-roots staff. 20 1 12 July, September and 10 month, the personnel department arranged three trainings, and the participants were grass-roots employees of various departments, totaling 150 people. The training contents mainly include: basic hotel knowledge, gfd standards for employees, telephone etiquette and smiling service, hotel awareness of employees, hotel fire safety knowledge, local customs at home and abroad, Quanzhou tourism knowledge, etc. After training, employees have a better understanding of the hotel's work, gfd and handling hotel affairs are more standardized, and the hotel's awareness has been improved.

Under the supervision of the human resources department, various departments have carried out more than 200 job skills training, which has improved the practical operation ability of grass-roots employees and greatly reduced customer complaints. There is an upsurge of learning skills and comparing skills among employees, which not only gradually improves the operating skills of employees, but also creates a positive team.

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