The hotel is about to open, what items need to be prepared by the high-end hotel and lobby department, and the work plan before opening.

I. Tasks and Requirements of Hotel Opening Preparations

The preparation work before the opening of the hotel is mainly to establish the departmental operation system, and make full preparations for the opening and post-opening operation from the aspects of people, money and materials, including:

(a) Determine the authority and responsibility of each department of the hotel.

After the managers of all departments arrive at their posts, they should first be familiar with the plane layout of the hotel, and it is best to visit it on the spot. Then according to the actual situation, determine the jurisdiction of the hotel and the main responsibilities of each department, and report specific suggestions and ideas to the general manager in writing. The top management of the hotel will convene relevant departments to discuss and make a decision. In the division of areas and responsibilities, managers of various departments should proceed from the overall situation and have a good sense of service. According to the requirements of professional division of labor, it is best to implement centralized management of hotel cleaning work. This is conducive to the unification of standards, the improvement of efficiency, the reduction of equipment investment, equipment maintenance and personnel management. The division of responsibilities should be clear, preferably in writing.

(2) Design the organizational structure of hotel departments.

In order to design the organization scientifically and reasonably, the managers of hotel departments should comprehensively consider various related factors, such as hotel scale, grade, building layout, facilities and equipment, market positioning, business policy and management objectives.

(three) to develop a list of goods procurement

There are many affairs before the opening of the hotel, and the procurement of business supplies is a very energy-consuming work. It is very difficult to complete this task only by the purchasing department, and all business departments should assist them to complete it together. Whether it is the purchasing department or the hotel department, the following questions should be considered when making the purchasing list of the hotel department:

1. The architectural features of this hotel.

The types and quantities of purchased goods are closely related to the characteristics of buildings. For example, the number of some cleaning equipment is directly related to the number of rooms on each floor. For hotels with about 18-20 rooms on each floor, the housekeeping manager needs to decide whether the main cleaning equipment on each floor is one set or two sets. In addition, the configuration of some equipment and supplies in the housekeeping department is also related to the labor organization and related business volume of the housekeeping department. etc

2. Industry standards.

Our hotel should formulate the industry standard of Hotel Room Quality and Equipment Requirements, which is the main basis for the housekeeping manager to formulate the purchase list.

3. The design standard and target market positioning of the hotel.

Hotel managers should proceed from the reality of the hotel, make a list according to the design and decoration standards and refer to the hotel industry standards. At the same time, they should also consider the demand for room supplies in the target market and some behavior habits when consuming according to the hotel's positioning.

4. Industry development trend.

Hotel managers should pay close attention to the development trend of the industry and have a certain sense of being ahead of the times in the provision of goods, and should not be too traditional and conservative. For example, it is a useful attempt for hotels to reduce unnecessary guest items in rooms according to the needs of guests. In the teahouse, tableware and furnishings such as gold and scarlet were reduced, and some elegant furnishings were added.

5. Other circumstances.

When making the material purchase list, the relevant departments and personnel should also consider other related factors, such as occupancy rate and the financial situation of the hotel. The design of the purchase list must be standardized, which usually includes the following columns: department, number, project name, specification, unit, quantity, reference supplier, remarks, etc. In addition, all departments need to determine the equipment standards of related projects when making the purchase list.

(4) assist in purchasing.

Although the managers of hotel departments do not directly undertake the procurement task, this work has a great influence on the opening and operation of each department. Therefore, the managers of all departments of the hotel should pay close attention to and participate in the procurement work properly. This can not only reduce the burden of the purchasing manager, but also ensure that the purchased goods meet the requirements to a great extent. Managers of hotel departments should regularly check the availability of various items against the purchase list, and the inspection frequency should gradually increase with the approach of opening.

(five) to participate in or be responsible for the design and production of uniforms.

It is a common practice for hotel departments to participate in the design and production of uniforms. At the same time, it is pointed out that the housekeeping department is responsible for the washing, storage and replenishment of uniforms, and the housekeeping manager often has his unique appreciation ability in the choice of uniform styles and fabrics.

(six) the preparation of hotel work manual.

The work manual is the work guide of this department and the basis for the training and assessment of employees in this department. Generally speaking, the work manual should include job responsibilities, workflow, rules and regulations and operation forms.

(seven) to participate in employee recruitment and training.

The personnel department and the hotel department managers are responsible for the recruitment and training of employees in all departments of the hotel. In the process of employee recruitment, the personnel department initially screens candidates according to the overall requirements of hotel work, and the managers of hotel departments are responsible for the good access. Training is one of the main tasks before the opening of the department. Managers of hotel departments should make feasible departmental training plans, select and train departmental trainers, guide them to write specific teaching plans, and supervise the implementation of training plans to ensure that the training work achieves the expected results.

(eight) the establishment of hotel departments property files.

It is of great significance to establish the property files of all departments of the hotel before opening for the future management of all departments of the hotel. During this period, many hotel managers neglected this work and lost the opportunity to master first-hand information.

(9) Track the progress of the hotel decoration project and participate in the acceptance of the hotel department.

The acceptance of hotel departments is generally attended by infrastructure department, engineering department, hotel department and other departments. All departments of the hotel participate in the acceptance inspection, which can largely ensure that the decoration quality meets the standards required by the hotel. Before participating in the acceptance, all departments of the hotel should design an acceptance checklist for all departments of the hotel according to the situation of the hotel, and train the personnel of the participating departments accordingly. After acceptance, the department should keep a checklist for future follow-up inspection.

(10) is responsible for the basic cleaning of the whole store.

In the infrastructure cleaning work of the whole store. Each department of the hotel is responsible for cleaning all the infrastructure in its area, as well as cleaning the lobby and other related public areas. The success of infrastructure cleaning before opening directly affects the protection of hotel products. Many hotels have left permanent regrets because of their neglect of this work. Before the opening of the hotel, all departments of the hotel should work with the hotel senior management and relevant responsible departments to determine the infrastructure cleaning plan of each department, and then the PA team of the housekeeping department will train the employees of each department on cleaning knowledge and skills, equip each department with necessary appliances and detergents, and inspect and guide the cleaning process.

(eleven) simulation operation department

After all the preparations are basically ready, all departments of the hotel can carry out departmental simulation operation. This is not only a test of preparation, but also a solid foundation for formal operation.

Second, the hotel opening preparation plan

Making the hotel opening preparation plan is the key to ensure the normal work of all departments before the hotel opening. There are many forms of opening preparation plan, and hotels usually use countdown to ensure the normal opening preparation. Countdown method can be expressed in two forms: table and text.

Step 1: 1. Human resources and marketing.

2. The managers of teahouse department, bath center and housekeeping department come to work.

3. Make a hotel recruitment plan.

4. Make the hotel organization chart.

5. Work design.

6. Staffing,

7. Salary plan.

8. Follow up the renovation progress.

Step 2: 1. Employees report for duty and go through the formalities of entering the store.

2. Hotel new employee induction training.

3. Start market research and make marketing plan.

4. Print various reports and documents.

5. Customize employee uniforms.

6. Customized tableware, room supplies and entertainment facilities.

Step 3: 1. Arrange employees to start trial business practice.

2. Make a banquet list and plan.

3. Customize marketing supplies and start early intervention in marketing.

4. Make plans for the opening ceremony.

5. Make a purchase plan for interior and exterior decoration.

6. Furniture and equipment of all departments will enter the site.

7. Check the completion of engineering and equipment installation in all parts of the hotel.

Third, the trial operation before opening

The trial operation before opening is often the busiest and most prone to problems in hotels. Studying the characteristics and problems of this stage is conducive to reducing the occurrence of problems and ensuring the smooth transition of the hotel from preparation before opening to normal business. During the trial operation before opening, managers of all departments should pay special attention to the following issues:

1. Take a positive attitude;

2. Always check the availability of materials;

3. Pay attention to process cost control;

4. Strengthen the protection of finished products and articles;

5. Strengthen the management of keys;

6. Determine the item placement specifications;

7. The acceptance of room quality is often the responsibility of engineering department and housekeeping department.

8. Pay attention to the shift of work focus, so that the work of the department will gradually transition to normal operation;

9. Ensure that sufficient qualified rooms are provided;

10. Prepare the manual emergency form when using the computer;

1 1. Strengthen safety awareness training to prevent all kinds of accidents;

12. Strengthen the training of precautions in the use of facilities and equipment in various departments.