Summary of telecom open channel work

China Telecom Group Co., Ltd. is a super-large state-owned communication enterprise in China and a global partner of Shanghai World Expo. It has been selected as one of the "Top 500 Enterprises in the World" for many years, mainly engaged in comprehensive information services such as fixed telephone, mobile communication, satellite communication, Internet access and application.

1 20xx ××× Summary of Telecom Open Channels in Telecom Branch With the care and support of leaders at all levels of provincial and municipal companies and the hard work of all employees, we have taken the performance appraisal as the main line, earnestly undertaken the seven major leaps of provincial and municipal companies, and earnestly managed the basic work of "internal strength and external image". Under the severe situation of fierce competition and local economic depression, all the work has been steadily advanced and achieved good results. The main work in 20xx is summarized as follows:

I. Business Development Work

This year, in the face of major changes in the revenue recognition methods of provincial companies, the development of Zhifutong tends to be saturated, and the revenue growth plan reaches 4.67%. XX Branch has determined the overall working idea with revenue as the core, stock maintenance and debt collection as the support, and incremental development and key business transformation as the driving force. Over the past year, through the joint efforts of all staff, certain achievements have been made.

(a) to guide all aspects of work with income as the core.

In the year of 20xx, xx Branch has always focused on income, carried out all aspects of work, and achieved certain results. By June 5,438+10, the main business income was 5,597,600 yuan, accounting for 83.92% of the annual plan of 6.67 million yuan, up 5.05% year-on-year; Other business income was 70,700 yuan, accounting for 88.4 1% of the annual plan of 80,000 yuan, with a year-on-year increase of-78.83%; The total income was 5,668,300 yuan, accounting for 83.97% of the annual plan of 6.75 million yuan, up 0. 10% year-on-year. The completion rate of operating income plan ranks third in the city, and it is one of the four companies that mainly increase revenue.

(II) Business Work Development 65438+1A telecom work conference was held in early October to break down income and development plans and discuss relevant measures (divided into months).

1, the marketing activity of "Spring Equinox Full House" achieved good results.

2. The "Section II Frontal Struggle" was successfully completed.

3. The "Leaping Plan" was steadily advanced in the third and fourth quarters.

4. The development of key transformation businesses has progressed steadily.

5. Broadband private access rectification continued to advance.

6, cluster marketing virtual team, at least one day a week to go out for marketing.

7. Promote the perfect hotel alliance, and develop 10 households,12 telephones, 15 broadband and 105 business pilots in the first half of the year, and complete the development plan before 1 1 month.

8. Take income as the core, and do a good job in the rectification of LAN users.

Implementation status:

1. With the support of all departments of the branch, the development of my e-home, broadband and PHS ranks in the forefront of the city, and the rectification of LAN users has achieved good results, but the development of new business is weak.

2. With the support of the government and the Enterprise Department, e-government has been put into trial operation and a safe city plan has been formulated.

(3) Brand promotion

1, the seat of "My E Home".

2, targeted to send promotional materials.

3. Enjoy the e8 experience.

4, door-to-door promotion of "business pilot".

5, battery car advertising.

6. Development of differentiated services.

7. Three services, business services, attention to detail.

Implementation status:

1 and "my e-home" -e8 have developed well, and there are currently 1458 households, accounting for 79.6438+05% of 1842 household broadband customers.

2. The promotion of the two versions of the business pilot package has been started, and the monthly package signing plan for 105 households has been completed.

Arrears management

1.20xx years to formulate measures for the management of arrears.

2. Strengthen performance appraisal.

3. Send the order.

4. Concentrate on reminding at night.

5, door-to-door collection.

6, ahead of time to extract the quasi-arrears households telephone reminder.

7. Manual double stop. Implementation: The arrears are decreasing month by month, reaching 65,438+10 in June, and the monthly arrears rate is 3.73%.

Second, the operation and maintenance work

1, national mobilization against snowstorms and welcoming the Olympic Games.

2. Urban and rural adsl expansion is completed, and enjoy e8 speed increase.

3, e-government access, training.

4. The planning of telecommunication facilities in the new town has been completed.

5. Audit of telecom inundation index (5 million yuan more than Pingshan).

6. Five units, including the Immigration Bureau, have completed fiber-optic Internet access.

7, C network assets inventory work completed.

8, highway construction optical cable pole road maintenance force to ensure smooth.

9. Enter the wire room, wiring room and oil room.

10, cable anti-theft, cracked a theft gang.

Third, the basic management of "external image of internal strength"

(1) development situation

1, set up a leading group for rectification and implementation.

2. Make an implementation plan.

3. March 13 held a general meeting of all staff to mobilize.

4, phased implementation, inspection, rectification, assessment, notification.

5. The superior leaders have conducted on-site inspection and guidance for many times.

6. Use 20,000 yuan to ensure that the rectification is put in place.

7. On 10, the detailed rules of corporate culture "Cross Tactics" will be studied and tested.

In August, 165438+ 10, a speech activity of "I offer suggestions for c network" was held.

9. Every morning, there will be a morning call.

10, weekly meeting at 7: 00 every Thursday night.

1 1, safety in production is always unremitting.

12, Party building, trade unions and other basic work go hand in hand.

(2) Effectiveness

1. The business hall, building and office should be neat and orderly, improve the service and enhance the active marketing ability of employees.

2. The timely rate of installation, dismantling and maintenance and the duration of obstacles are up to standard, and the customer satisfaction rate is improved by 3%.

3. Water, electricity, oil and office supplies were effectively controlled, with a year-on-year decrease of 15%.

4. Employees have a stable mentality and are full of confidence. Those who lag behind have made progress and all work has been effectively promoted. 5. The city's income development is in the forefront, and the monthly arrears rate has reached a record low of 3.73%.

6, production safety alarm bells ringing, no accident.

7. Successful participation in food festivals, post-disaster reconstruction and other activities has enhanced local influence.

8. Renamed as "county-level civilized unit".

Fourth, performance appraisal.

1. According to the plan of the municipal company and referring to the plan drawn up by the brother company, it was discussed and passed at the staff meeting.

2. In the plan, strengthen the assessment of the completion quantity of dispatch orders, focusing on the decomposition of income, development and arrears.

3. Formulate 20xx annual performance appraisal scheme, kpi index decomposition and job description. Implementation: effectively increase the income level according to the work performance, so as to reward the diligent and punish the lazy, with clear tasks and clear responsibilities.

Verb (abbreviation of verb) employee management

1, concept: harmonious enterprise, happy work.

2. Late fine-tuning (end of February) and optimization.

3. Implement the "cross formula" to carry out "three activities", "four-hearted action", "eight honors and eight disgraces of telecommunications", "nine questions and one self" and "ten haves".

4. Enrich activities (seminars, speeches on March 8th activities, exams, rationalization proposals, etc.). ).

5, staff canteen work (difficult to cook at noon).

6. Dealing with invalid employees is unambiguous.

7. 8: 00 am15, class roll call, every Thursday night. Implementation: employees are in a stable mood and all work is carried out in an orderly manner.

VI. Work Development

1. Establish an internal control team.

2. According to the requirements of internal control.

3, bill arrears, invoices, assets, inventory, finance and other basic requirements.

4. Check with the telecommunication bureau once a month.

5. Visit customers once a week.

6. Learn business once a week.

7. Conduct business analysis once a month.

8. Have an early meeting every day.

9. Rental income is included in other income of the company.

Seven, there are shortcomings

1, some employees have poor active marketing ability.

2. The development of transformation business is not ideal.

3. There is too little channel construction.

4. The income was not audited in strict accordance with the internal control requirements and deposited into the company account.

5. There is no security and monitoring system in the business hall, and there are hidden dangers.

6. Less communication and reporting with superior leaders.

Eight. difficulty

1. The local economy is too poor and people's consumption power is low.

2, rural power grid transformation, frequent power outages, C network base stations included in the increase in oil consumption.

3, equipment aging, maintenance costs increase.

4. The maintenance cost is difficult.

5. There are few outsiders, many elderly people, many injuries and difficult maintenance.

20xx work plan

I. Income target

The main income was 6.87 million yuan, an increase of 3%.

Other income was 40,000 yuan, a year-on-year increase of -50%.

The total income was 6965438+ ten thousand yuan, up by 2.37%.

2.20xx years, with the care and support of provincial and municipal companies, our company will focus on seven aspects: "brand, government and enterprise, risk, transformation, implementation, resources and culture":

(1) brand

Fully promote the brands of "My E-Home" and "Business Pilot", and combine the marketing plan of municipal companies to lead the family market and the government and enterprise market with brands.

1, "My e-home"

A: Implement the marketing plan of my E-home full-service package in the branch. Further consolidate the customer base of e6, e8 and e9 packages.

B: For new network users, taking the business hall as the main promotion channel, it is required that the single broadband tariff for new broadband home customers should not exceed 20%.

C: For single broadband home customers at present, door-to-door marketing is carried out through an active marketing team.

2. "business pilot"

Mainly to promote the third edition of the package, taking into account the signing of label products. Select target customers, analyze customer consumption and adopt door-to-door marketing. It is required to complete the signing task assigned by the municipal company on time.

3. Tianzhu

Cooperate with provincial branches, strive for various advertising methods and marketing methods, and spread the new concept of cat and 189 internet mobile phone.

(2) Government and enterprises

Carry out related work around key business transformation, business navigation, value promotion and customer relationship maintenance.

1, key transformation business

A: E-government.

1 officially put into operation and provide good service.

Safe city

Contact the government and enterprise customer department of the municipal company for support, and strive to sign an agreement before February and start construction in May.

2. Value enhancement

Mainly to stabilize the income of government and enterprise customers with the third edition of the "business pilot" package and the "monthly subscription+capping" of major customers, and to rectify and transform the local area network users of the unit to improve the broadband income level.

1, customer relationship maintenance

Conduct regular home visits and emotional communication with key customers and high-value customers to create a relaxed environment for the stability of customer relations and business expansion.

(3) Risk

1, business aspect

In terms of business, the risk mainly lies in the stock maintenance of voice services, especially Zhifutong, which requires all members of the marketing department to do a good job of stock maintenance of fixed line, PHS and Zhifutong in combination with the relevant marketing policies of the municipal company.

Answer: prepaid phone bill

According to the policy of the municipal company, do a good job of pre-storing related telephone charges, and ask the salesperson to mobilize customers to pre-store more telephone charges.

after-sales service

Cooperate with municipal companies to continue to maintain the terminals of Zhifutong, cdma and PHS.

C: Arrears

In accordance with the Measures for the Administration of Arrears, the arrears will be collected in an orderly manner, and the arrears will be reduced to 4% every other month before the end of the year.

2. Income fund

Do a good job of recording related funds according to the management method of income funds, and deposit business funds into the company's big account on the same day; The financial department should control and audit the withdrawal of funds every day.

3. Safe production

All links should be operated in strict accordance with relevant laws and regulations, production technology and maintenance procedures. Establish employees' safety awareness. The General Department shall formulate relevant systems and conduct regular inspections and reports.

2. Use and maintenance

Do a good job in network operation and maintenance management to ensure network security.

(d) transformation

Do a good job in business, service, network and human resources.

1. Focus on business and attach importance to brand promotion; Make the brand awareness significantly improved. Prepare to vigorously promote home, facade telephone, security system.

2. Through the in-depth implementation of "three service promises" and brand differentiated services, the service level will be leapfrogged. Operating outsourcing services must meet higher standards.

3. Cooperate with superior companies in network and human resources. Especially in C network optimization, network speed-up, personnel optimization and other aspects have been significantly improved.

(5) implementation

1, strengthen execution, strictly implement relevant rules and regulations and marketing policies, and strictly assess violations in performance appraisal;

2, regular business training, improve the execution ability.

(vi) Resources

1, focusing on optimizing network resources. In view of the unreasonable distribution of cable resources, cable aging can not meet the needs of business development, the network will be implemented as soon as possible, and no adjustment and maintenance plan will be formulated.

2. Cooperate with the local government and the superior company to do a good job in the construction of the second phase cofferdam transition project and the subway telecom transformation plan.

3. Cooperate with the municipal company and the county government to do the preliminary work for the construction of the new production building.

(7) Culture

1. Continue to do all the work according to the relevant implementation requirements of "internal quality and external image".

2, in-depth study of corporate culture and "cross decision rules" to do a good job in cultural corridor construction and team building.

3. Do a good job of concentrated study every Thursday.

4. Do a good job in local cooperation and create a good external environment.

5, pay special attention to trade unions, party building, party style and clean government construction, and carry out comprehensive work for enterprise management.

In short, with the joint efforts of all staff, all the work in 20xx has been basically completed, but the task in 20xx will be more arduous, the competition will be more cruel and the work will be more arduous. We are convinced that with the continuous care and support of the leaders at all levels of the superior company, all employees of XX Telecom will be able to go upstream, overcome difficulties, not lose heart, not be discouraged, see hope and direction, and go all out.

Summary of telecom open channel work 2. Every day is my study time. Thank you. In these four years, I have never been satisfied. I've been trying. I know I am not the best, but I strongly hope I am the best. Under the guidance of company leaders, I found my own shortcomings and kept asking my predecessors for advice. This is also the reason why I have achieved today's meager results.

My job is channel management, and my goal is to consolidate existing customers and develop new customers. Therefore, I often visit cooperative operators and negotiate with them to develop into new customers of China Unicom. I know that although my job is a part of the company's business, it is related to the "source" of the company, so I must not slack off, continue to work hard if I fail, and continue to develop if I succeed.

Channel field work is really not an easy job. Although I dare not say hard work, I will still encounter unexpected setbacks during my visit. Of course, no matter how tired or bitter you are in your work, you must go forward without hesitation and never complain. Many of the areas I am responsible for are urban hypermarkets, cooperation halls and backbone franchise stores. These big agents often bring great pressure to the work. I know that only when the agent fully understands our policy can our work be implemented smoothly. So I attach great importance to communicating the company's policies with agents in time. I try my best to convey them to every agent as soon as possible. If any intermediary is not clear about the policy, I can explain it at home.

In my job, communication is very important, especially with brokers. Of course, it is not enough to communicate with the agent patiently and carefully. We must stick to our principles. Once, I found an agent doing Unicom business, and also doing products of other communication operators. In this case, the company's regulations are absolutely not allowed. I know this problem can't be sloppy. When dealing with the agent, his attitude was very uncooperative, aggressive and difficult. He also said: "I didn't sell it aboveboard, so I didn't see it." Isn't it all about making more money? All good brothers. Come to Japan in the future and take good care of it! ".I know he won't listen. For them, the goal is profit. As long as they feel the benefits, they can do their work better. Therefore, while explaining the company regulations to the agent, ensure that his cooperation office is included in his key maintenance users, and provide as many convenient conditions as possible without violating the company regulations. After an afternoon of persuasion, the agent finally promised not to operate any business other than Unicom in the future. In the subsequent visit, I handled some problems for its service and gradually established a good relationship.

In *, with the support of all my colleagues, I developed 6 stores, 3 cooperation halls and 12 franchise stores, among which the key areas with dense flow are Qingnian Road World Wind Mobile Phone Store, ZTE Cooperation Hall, Haigang Road Cooperation Hall and West Street Guangfa Franchise Store. I hope to make greater achievements through 20XX years' efforts.

If all my efforts have been affirmed, it must be inseparable from the company's big family atmosphere, as well as the patient guidance of leaders and the selfless support and help of colleagues and friends. Without these, I will accomplish nothing, and my achievements will be castles in the air. So I think the year I worked hard is also a year in which the company keeps taking off. We believe that in the new year, we will achieve more brilliant results through mutual assistance and cooperation. May Yantai Unicom be more prosperous! thank you

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