What does the hotel lobby manager do?

The main responsibility is to provide services for guests and maintain order in the lobby.

Related introduction:

The lobby manager is the middle-level manager of the hotel or restaurant industry. Entrusted by the general manager, he handles the complaints of the guests about all the equipment, facilities, personnel and services of the hotel and restaurant instead of the general manager, supervises the operation of various departments, coordinates the relationship between various departments, and ensures that the hotel and restaurant provide quality services to customers in a normal order.

Extended data

Related background:

The lobby manager is the middle manager of the hotel industry, the nerve center and emergency center of the daily operation of the hotel, the image ambassador of the hotel, and the eye to supervise the quality of work of all departments of the hotel.

It is a bridge between the hotel and the guests. The lobby manager is usually above the supervisor and below the assistant general manager or the director of the general manager's office. Therefore, the lobby manager can strengthen the accumulation of management experience and move forward to management development.

The lobby manager should be trained in service management and hotel management, and know public relations etiquette, psychology, management and hotel business knowledge. Familiar with hotel management workflow and management norms, with strong organization, management and coordination capabilities; Have considerable training ability and strong adaptability.

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