How about gro and reception in five-star hotels?

Generally speaking, GRO's position in China is Director of Customer Relations. From the rank, of course, it is better than ordinary receptionists, with high salary and average corresponding treatment. Generally, the GRO of a hotel will be a foreman or even a supervisor, but the receptionist will receive a grade treatment at most. On the other hand, GRO is a higher-level promotion for receptionists, and the next promotion prospects may be supervisors, chief officers and front office managers. Similarly, there are obvious differences in job responsibilities between the two. As the name implies, guest feeling is to solve some contradictions and complaints with guests or beforehand. Some hotels also use guest relations to do some VIP reception work. In a word, customer service is a deeper and more advanced service for reception at the front desk, not just for checking in guests. If you want to develop further or have enough confidence in your ability, you can challenge GRO. (-Five-star hotel HRM)