Traditional Culture Encyclopedia - Hotel reservation - What does a hotel bartender do?

What does a hotel bartender do?

Hotel bartenders are responsible for registration (certificates), issuing (room cards), answering questions, checking out, issuing invoices, etc.

A larger hotel with good facilities is a hotel. Before the reform and opening up, hotels and inns in the mainland were mostly named after hotels (mostly state-owned and operated); most hotels in mainland cities called "XX Hotel" were built after the reform and opening up.

In essence, the business activities of the hotel do not produce and sell tangible material products, but provide an intangible service to guests by virtue of material facilities. What the guests ultimately get is the utility of a service. and an experience of the service process. Therefore, in the business activities of hotels, the process of hotel providing services and the process of guests consuming services are at the same time and space. Guests can only enjoy them on site and generally cannot take them away. However, hotels cannot inspect in advance and store them afterwards. Of course, There are no patents on intangible services either.

That is, the complexity of the elements of hotel business activities and the closeness of internal and external connections. In modern society, people living in hotels is not only a basic need of life, but also a way to pursue enjoyment. To meet the needs of guests, a hotel must have complete functions, supporting facilities, rich items, and excellent services. Therefore, this requires the hotel's coordination and cooperation to establish a comprehensive service system.

Volatility

That is, the instability of hotel business activities. The business of a hotel is restricted by many factors, and the most basic objective factors are three: First, social and political factors, that is, national policies, social order, diplomatic relations, etc.; second, economic factors, that is, the degree of development of the commodity economy, the national economy The development speed, people's consumption level, etc.; the third is the attraction of tourism resources in the region, seasonal effects and traffic conditions, etc. The above factors are variables, and any changes in them will directly affect the hotel's business activities.

Culture refers to the cultural atmosphere and connotation in hotel business activities. The cultural characteristics of the hotel are mainly reflected in two aspects: tangible material culture and intangible spiritual culture. Tangible material culture is mainly manifested in architectural shapes, functional designs, decorative styles, environmental highlights with a cultural and artistic atmosphere, cultural and entertainment facilities such as art galleries, concert halls, and performance exhibition halls, as well as material products such as dishes with national culture and Western culture. .

The intangible spiritual culture is mainly reflected in the ideology of material culture and service activities, as well as the business ideas and management culture in business activities.