What does the housekeeper department of the hotel do? Specific work content.

1. Provide various services for guests quickly.

2. Keep in touch with other departments, send relevant forms and reports, and implement the system of receiving and signing in the room card (key).

3. Register the lent items and take them back in time.

4. Take care of all kinds of equipment and appliances, prepare them for filing and check them regularly.

5. Keep abreast of the room status, input it into the computer accurately, and keep close contact with the front desk. Report to the supervisor in time in case of special circumstances.

6. And inform the floor foreman of the room numbers of VIPs and tour groups who are about to arrive or leave the store.

7. Do a good job of 24-hour maintenance statistics every day, and timely replace and fill in the maintenance room and guest room extra bed display records.

8. Be responsible for keeping employee attendance records and sick leave and personal leave records. Accurately record the handover of each shift and convey the contents of the handover record to the foreman.

9. The daily morning shift clerk is responsible for providing room rent to the day shift foreman.

10. Notify the department head of the room change notice of the front office, and arrange the implementation of specific work.

1 1. Be responsible for the emergency maintenance project of relevant floors and submit the "Room Maintenance Sheet" together with the engineering department.

12. Report guest complaints to the foreman, floor supervisor and manager in time and make records.

13. Responsible for the health and safety of the service center. Fill in the waiter work report form.