Traditional Culture Encyclopedia - Hotel reservation - What management systems does the B&B need?
What management systems does the B&B need?
1, guest rooms and bathrooms should have good ventilation, direct lighting or sufficient light, and bathrooms should be dry and wet, and provide cold, hot water and cleaning supplies.
2. Always keep the workplace clean and hygienic, and avoid mosquitoes, flies, cockroaches, rats and other vectors that are harmful to health.
3, according to the scale of operation and project set up cleaning, disinfection, cleaning, toilet facilities and public toilets, tools, utensils, container facilities for food business in line with food safety regulations.
4. The drinking water provided for passengers shall meet the requirements of the national sanitary standard for drinking water.
5. Employees in food work and public places should hold health certificates and be trained in health knowledge.
6. Strong awareness of environmental protection, and actively promote the classified treatment of domestic and catering wastes.
7. Hotel site selection should comprehensively consider the environmental capacity, strengthen the construction of facilities such as sewage treatment, and ensure that the discharge reaches the standard.
8. Install the hotel accommodation registration information system or use the mobile phone client (APP) passenger accommodation registration system to implement the passenger accommodation registration system.
9, equipped with necessary anti-theft facilities, guest room doors and windows must meet the requirements of anti-theft, and set up goods storage cabinets (boxes) that meet the requirements of anti-theft.
10, establish a safety management system and equip full-time or part-time public security personnel and fire safety management personnel.
Extended data:
Basic requirements and evaluation of tourist homestays
8 health and services
8. 1 Travel B&B should be clean and tidy, with fresh air, no humidity, mildew and odor.
8.2 Bedsheets, quilt covers, pillowcases, towels, etc. The guest room should be replaced for each guest, and corresponding services can be provided according to the requirements of the guests. Public goods should be disinfected one by one.
8.3 Rooms and bathrooms shall be provided with moisture-proof ventilation measures, thoroughly cleaned once a day, without peculiar smell, stagnant water and stains, and public articles shall be disinfected one by one.
8.4 There should be measures to prevent rats and insects.
8.5 The host should participate in the reception, and the neighborhood relationship is harmonious.
8.6 The reception staff should be hospitable, neatly dressed and well behaved.
8.7 Reception staff should be familiar with local tourism resources and provide services in Mandarin.
8.8 The receptionist should be familiar with local specialties and be able to make suggestions for the guests.
8.9 Receptionist should master the corresponding business knowledge and service skills, and can skillfully use them.
8. 10 There should be personnel on duty or telephone at night.
8. 1 1 The reception staff should keep their promises, protect their privacy, respect the religious beliefs and customs of the guests, and safeguard their legitimate rights and interests.
Reference: Zhejiang government affairs network-guidance on determining the scope and conditions of homestays
People's Network-Hotels must apply for special trade licenses.
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