What is the main job of the housekeeping manager?

1, according to the relevant policies and regulations of hotel operation and management, responsible for formulating the operation plan of housekeeping department and organizing its implementation to ensure the realization of the plan.

The smooth implementation of the plan.

2. Carry out the work instructions of superiors, and strictly manage and supervise employees' work and services according to the specifications.

3. Consult relevant statements and reports every day to master the room reservation, sales and guest dynamics.

4, do a good job in the management of the department, including staffing, staff training, and do a good job in the personnel (transfer, promotion, labor and capital, etc.) of the department. ).

Work.

5. Be responsible for guest room quality management, including sanitary quality and service quality, maintain service level, keep guest room facilities in good condition, and coordinate the maintenance work arranged by Power Department.

6. Be responsible for the professional training of hotel room skills of employees in this department, regularly evaluate subordinates, and motivate employees according to the evaluation results.

7. Pay attention to cultivating potential employees and put forward opinions on employee promotion and transfer in time.

8. Handle the complaints of hotel guests and employees, record them in time, and try to make up for the possible adverse effects; Check the VIP room to make sure it doesn't

If something goes wrong, do a good job in VIP reception and visit sick guests and long-term guests; Pay attention to special guest situations.

9. Scientifically formulate the budget expenditure of room service cost, and be responsible for establishing and improving the consumption, management and control system of various articles and supplies in the room.

Degree, formulate various equipment maintenance measures, and strive to reduce expenses and costs.

10, do a good job of employees' ideological work, and coordinate and handle the relationship between departments.