Traditional Culture Encyclopedia - Hotel reservation - What is an automatic queuing machine? Can anyone give a professional explanation?

What is an automatic queuing machine? Can anyone give a professional explanation?

In fact, the popular name of the automatic queuing and calling machine is the queuing machine or the calling machine. The professional name should be the queuing management system, which is a comprehensive application of computer technology, network technology, multimedia technology, and communication control technology. The high-tech product can effectively replace customers in queuing and is suitable for various window service industries. It has been widely used in banks, hospitals and other industries. The use of the call machine system can, on the one hand, eliminate the hardship of customers standing in line for a long time and the complaints about "standing in the wrong line" or "jumping in line", and comprehensively improve service quality and corporate image. On the other hand, it can also adjust business based on statistical data. Allocate, tap potential, and rationally arrange window services to reduce people’s waiting time and improve work efficiency.

At the same time, the dialing system supports multiple forms of dialing and queuing, and the dialing and queuing can be carried out according to the type of business or customer type. Support priority services for special objects (such as disabled people, the elderly, etc.). Supports automatic transfer of multiple procedures. Support multiple sets of number distribution machines and printers to meet the environment of business halls with multiple entrances and exits.

Automatic queuing and dialing machines generally include dialing integrated machines, dialing printers, dialing (number allocation) software or dialing (number allocation) systems, dialing audio, dialing control buttons and network communications. It consists of equipment and software and hardware transfer interfaces.

Hangzhou Shuyou Software Technology Co., Ltd. has developed corresponding information release system plans based on different information release system requirements, and has achieved good results in schools, hotels, financial malls and other industries.

Hope it helps.