What are the evaluation criteria for five-star hotels and platinum five-star hotels?

People's Republic of China (PRC) five-star hotel evaluation criteria?

The foreign-related tourist hotels in China are divided into five grades, namely, one-star, two-star, three-star, four-star and five-star. The higher the star rating, the higher the grade of the hotel. The classification of hotel stars is based on the hotel's construction, decoration, facilities, equipment, management and service level. The specific evaluation methods shall be implemented in accordance with the evaluation standards of facilities and equipment, maintenance and repair of facilities and equipment, cleanliness and hygiene, and guest opinions issued by the National Tourism Administration. The basic requirements of five-star foreign-related tourist hotels are summarized as follows:

(a) the overall basic requirements of the hotel?

1. The functions of the hotel are reasonably divided, and the facilities are convenient and safe to use. ?

2. The indoor and outdoor decoration of the hotel is high-grade, and luxury materials are selected for construction and decoration. ?

3. The graphic symbols of hotel public information meet the standard of LB/AT00 1.

4. There is a central air conditioning system. ?

5. A background sound system. ?

6. There is a computer management system suitable for five-star hotels. ?

(2) What are the basic requirements of the hotel reception hall?

1. The reception hall is spacious, luxuriously decorated and well lit. ?

2. There is a general service desk suitable for the hotel scale and five-star. The main service desk is marked in Chinese and English, and the reception, inquiry and checkout are set up in different sections, and the staff is on duty 24 hours a day. ?

3. Provide message service, one-time ordinary bill settlement service, credit card service and 24-hour foreign currency exchange service. ?

4. The front desk provides hotel service publicity materials, hotel price lists, Chinese and English traffic maps of the city, national tourist traffic maps, introductions of tourist attractions in the city and the whole country, timetables of various means of transportation, newspapers and magazines, etc. ?

5. It can directly accept domestic and international 8-hour room reservation, and is equipped with a safe that the hotel and guests can open at the same time, a doorman, a full-time bellboy, a duty manager and a lobby manager. ?

6. Set up a guest lounge in the non-business area, provide in-store tracing service and arrange taxi service, and set up ramps and wheelchairs for disabled people in the lobby and main public areas. ?

7. It can provide services in at least two foreign languages (English is the necessary language), the switchboard can provide services in at least three foreign languages (English is the necessary language), and all instructions and services are expressed in at least two languages: Chinese and English. ?

(3) What are the basic requirements for guest rooms?

1. At least 40 rooms (sets) can be rented, and 70% of the rooms have an area of not less than 20 square meters (excluding bathrooms and corridors). At least five luxury suites provide rooms for people with disabilities. ?

2. The rooms are luxuriously decorated, equipped with luxurious upholstered beds, writing desks, wardrobes and hangers, coffee tables, seats, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other advanced supporting furniture. ?

3. The floor, wall and ceiling of the bathroom are decorated with luxurious building materials with good ventilation facilities.11220v power socket, telephone accessories, hair dryer, weighing scale. Install advanced toilets. Dressing table, bathtub with shower head, shower curtain and clothesline, providing hot and cold water 24 hours a day. ?

There are direct dial domestic and international telephones, color televisions, audio equipment and closed-circuit television systems. There are not less than 16 broadcast channels, at least 2 self-run programs and more than 2 foreign language satellite TV channels, which bring convenience to foreign tourists. ?

5. There are five-star stationery, turndown service, 24-hour hot and cold drinking water and ice cubes, free tea or coffee, mini-bar in the room, and 24-hour Chinese and Western breakfast and dinner delivery service. ?

6. Provide wake-up call service, message service, wet washing, dry cleaning, ironing and mending of clothes, and provide shoeshine service. ?

7. Rooms and bathrooms should be thoroughly cleaned every day, sheets and pillowcases should be replaced every day, and room supplies and consumables should be replenished every day. ?

(4) What are the basic requirements for catering?

1. There are Chinese restaurants with reasonable layout and luxurious decoration, which can provide Chinese food with at least two flavors. ?

There is a western restaurant with reasonable layout and luxurious decoration, and a special western kitchen. ?

There is a unique and elegant coffee shop that can provide buffet breakfast and western-style dinner. ?

There is a proper small banquet hall and a closed bar. ?

Supervisors, foremen and waiters in restaurants and bars can provide services in English. ?

6. The kitchen cold dish room and pastry room are separated independently, with sufficient air conditioning equipment, air disinfection facilities between cold dishes, isolation between rough machining room and operation room, sufficient cold storage, special facilities for placing temporary garbage and keeping them closed. ?

(5) What are the basic requirements of public areas?

1. There are enough parking lots, high-quality passenger elevators, high-grade car decoration and service elevators. ?

There is a public telephone and a local telephone book. ?

3. Men's and women's toilets are separated. ?

4. There are shopping malls selling daily necessities, souvenirs, handicrafts and other commodities. ?

There is a business center that sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance calls, domestic baggage consignment, film development, etc. Provide typing service. ?

6. There is a clinic. ?

7. Provide ticket purchasing services, such as purchasing transportation, movies and visits. ?

8. Provide sightseeing service in the city. ?

9. Emergency power supply lines and emergency lighting. ?

(6) Other options?

(***78 items, at least 35 items, the more items, the more upscale the hotel)?

Guest room (project 10)?

1. Visual inquiry services such as bills can be provided through audio-visual equipment in the guest room, and language mailbox services can be provided. ?

2. The bathroom has a drinking water system. ?

3. No less than 50% of the guest rooms have separate bathrooms and bathtubs. ?

4. Not less than 50% of the wet and dry areas of guest rooms and bathrooms. ?

All suites have separate bathrooms for owners and visitors. ?

6. Set up a business floor, where you can check in and check out, with a business center and a rest place for guests. ?

7. Rooms on the business floor have equipment for sending and receiving faxes or emails. ?

8. Provide guests with free in-store wireless paging service. ?

9. Provide express laundry service 24 hours a day. ?

10, entrusted agency service. ?

Restaurants and bars (8 items)?

1, is there a lobby? ?

2. There is a professional teahouse. ?

Besides western restaurant, there are other foreign restaurants with special kitchens. ?

There is a bakery. ?

5. A restaurant with flavor. ?

6. There is a grand banquet hall that can accommodate at least 200 people for a formal banquet, with a special banquet kitchen. ?

7. There are at least 10 restaurants with different flavors (except the banquet hall). ?

8. There is a restaurant that is open 24 hours a day. ?

Commercial facilities and services (5 items)?

1. Provide Internet service with transmission speed not less than 64 kbit/s ...?

2. Closed telephone rooms (at least 2). ?

3. Negotiation room (at least 10 people). ?

4. Provide translation, interpretation and full-time secretarial services. ?

5. Library (at least 1000 volumes). ?

Meeting facilities (item 10)?

1, with a special conference hall that can accommodate at least 200 people and a cloakroom. ?

2, equipped with at least 2 small meeting rooms. ?

3. Simultaneous interpretation facilities (at least 4 languages). ?

4. There are telephone conference facilities. ?

5. There is a live video and audio relay system. ?

6. There are computers and computer projectors for rent, ordinary movie projectors, slide projectors, video recorders and document shredders. ?

7, there is a special copy room, equipped with enough copier equipment. ?

8. Have modern electronic printing and binding equipment. ?

9. There is a photographic film developing room. ?

10, at least 5000 square meters exhibition hall. ?

Public facilities and health and entertainment facilities (42 items)?

1, ballroom

2. Karaoke hall or KTV private room (at least 4 rooms)?

3. Game room. ?

4. Chess room. ?

5. Shadow Theatre. ?

6. Regular song and dance performances. ?

7. Multifunctional hall, which can provide services such as meetings, buffets and cocktail parties, and can also be used as karaoke bars and dance halls. ?

8. The gym. ?

9. Massage room. ?

10, sauna. ?

1 1, steam bath. ?

12, surfing bath. ?

13, solarium. ?

14, indoor swimming pool (with a water area of at least 40m2). ?

15, outdoor swimming pool (water area at least 100 m2). ?

16, tennis court. ?

17, bowling alley (at least 4 lanes). ?

18, rock climbing practice room. ?

19, squash room. ?

20. Billiards room. ?

2 1, multifunctional comprehensive fitness massage bracket. ?

22. Electronic simulation golf course. ?

23. Golf driving range. ?

24. Golf course (at least 9 holes). ?

25. Circuit. ?

26. Parks. ?

27. Racecourse. ?

28. shooting range. ?

29. Archery range. ?

30. Actual combat simulation amusement park. ?

3 1, table tennis room. ?

32. Ice rink. ?

33. Outdoor ski resort. ?

34. Self-use bathing beach. ?

35. diving ?

36. Surfing at sea. ?

37. Fishing. ?

38. beauty salon. ?

39. Boutiques. ?

40. Independent bookstores. ?

4 1, independent flower shop. ?

42. Baby care and children's recreation room. ?

Safety facilities (3 items)?

1, electronic card door lock. ?

2. Guest room valuables insurance. ?

3. Self-contained power generation system

Platinum five-star

1? Have more than two years five-star hotel qualification. ?

2? Geographical location in the downtown business district or bustling area, the traffic is extremely convenient. ?

3? The architectural theme is distinct and the appearance is unique, which helps to establish the image of a tourist destination. ?

4? The internal functional layout and decoration can be combined with the local history, culture and natural environment, just to show and contrast its theme atmosphere. ?

5? In addition to the magnificent entrance and entrance, the overall atmosphere of the hotel is extremely luxurious. ?

6? All kinds of facilities are well equipped and of first-class quality; There is an automatic temperature and humidity control system in the main area of the hotel. ?

7? It has a special service area for the executive floor with reasonable location, complete functions, elegant taste and gorgeous decoration, and provides at least 24-hour butler service for the executive floor.

By the way, just like the picture of Sanzheng Banshan Hotel in Tangxia, Dongguan, this feeling is magnificent.