What is a hotel tour?

In-meal patrol service is one of the important service contents of restaurant waiters. Through the implementation of mobile patrol service during customers' eating, waiters can not only establish a good image of standardized service in restaurants in customers' minds, but also take advantage of this opportunity to give full play to their initiative and flexibility in service work, bring personalized service characteristics to customers, and constantly improve our waiters' service operation level and flexible experience in dealing with various temporary situations. Restaurant waiters should meet the following basic requirements during the tour:? 0? 1 The waiter should always keep a kind and natural smile; ? 0? 1 Attendant's "Four Diligences": Eye Diligence, Mouth Diligence, Hand Diligence and Leg Diligence; ? 0? 1 waiter "three lightness and one quickness": light operation, light talking, light walking, quick action and quick service; ? 0? 1 Attendant's walking requirements: welcome the guests in front, see them off at the back, make way for the guests, don't get in the way, and don't walk among the guests. In addition, restaurant waiters should follow the following principles during the tour:? 0? 1 patrol station should not stay in one place for a long time, but should do a good job in the service area or the area next to it; ? 0? 1 Pay attention to the tea, ashtray, bone plate and other items on the guest's desktop when patrolling Taiwan; ? 0? 1 Pay attention to "observing words and observing colors" during the tour, and provide corresponding services to customers in advance before they make relevant service requests. The following are the details that should be paid attention to in the tour service: 1. Look at the customer's meal and ask, "Would you like some rice, sir/madam?" 2. See if there is enough water in the cup on the table. If it is not enough, add water in time and say politely, "Hello/Excuse me, may I add some water for you?" Remember to say "thank you" if the guest is helpful. 3. Look at the ashtray on the table. If there are more than three cigarette butts that must be replaced, or toothpicks, sugar packets, milk granules, etc. Being put inside, you should say politely, "Hello, can I help you change the ashtray?" 4. Look at the tea that guests drink at the table (such as kettle, tea maker or tea in a cup). If the water is insufficient, it should be replenished in time. You should say, "excuse me, can you add some boiling water?" 5. If the countertop is not very clean, if there is oil smoke or food residue, take the initiative to say "Hello, can I help you clean the countertop?" 6. Pay attention to the guests' meals. If the guest has used up or is picking his teeth, take the initiative to say "hello, do you want to help you evacuate first?" /"Hello, can I take it away?" 7. Pay attention to whether there are customers in the area and at the door. If so, you should say "welcome" to the visitors in time. Be careful not to yell at others, let alone the guests nearby. 8. When you meet customers during the tour, you should take the initiative to say hello. 9. When patrolling Taiwan, if there is no product on the guest's desktop. You should take the initiative to read the single book and see if you have ordered it. Especially, there are four people on the desktop, and three products have arrived. You should see if there are any products that haven't arrived yet, and then politely say, "Please wait a moment, and I'll help you rush them right away." 10, pay attention to the guest's behavior. If the guest goes to the bathroom, he should take the initiative to guide the direction and politely say, "Hello, are you going to the bathroom?" This way, please "1 1. After eating, guests should take the initiative to ask their satisfaction with the products. "Can you give some suggestions for our products? Thank you for your suggestions. We will improve it as soon as possible. "12. If guests don't order drinks or fruit bowls after eating, they should take the initiative to make some sales promotion. Excuse me, sir/madam, would you like some fruit bowls and drinks? Do various multiple-choice questions according to the customer's situation. 13, if you see the guest's actions or manners indecent during the tour, you should promptly guide the guest to do it in a euphemistic way. 14, if you encounter children walking or talking loudly during the patrol, you should promptly guide or inform the parents of the children to deal with them, so as to avoid safety problems. 15. If customers come to the piano table to play the piano during the tour, cooperate with applause if they play well, and politely persuade them if they play badly. 16, when patrolling Taiwan, you are required to look around and listen to all directions. When guests need service, they should offer help on their own initiative. (1) When traveling to Taiwan, if you meet a guest who is in a hurry to grab food, you should contact the kitchen in time and serve it as soon as possible; (2) When going to Taiwan, when the guests are drunk, they should send towels and hot dishes in time, and prepare plastic bags to prevent the guests from vomiting, and then notify the foreman or supervisor. (3) When traveling to Taiwan Province, if a guest knocks over a tea bowl, water cup, etc. He should pass towels in time to comfort the guests and clean up the scene in time to ask the guests to give corresponding compensation; (4) In case of food shortage when traveling in Taiwan Province, you should tell the guests gently and recommend other dishes; ⑤ In case of sundries during the tour, apologize first and withdraw the food, and notify the supervisor to handle it; ⑥ If the service is wrong during the tour and the guests are useless, it is necessary to ask for necessary opinions; If you don't use it, apologize and get off the shelf quickly; If the guest requests, add the order. If the guest moves chopsticks, give or remove them as appropriate. Note: Pay special attention to polite expressions here. Please make the first sentence and never leave a thank-you note. And pay attention to cooperate with all kinds of gestures should meet the operating standards. & lt/SPAN>。