How to write hotel simulation training questions

(1) Multiple-choice questions (1 point for each question, totaling 20 points) 1. The hotel is a comprehensive enterprise that mainly provides (B). (A) Entertainment (B) Service (C) Business (D) Catering 2. This hotel has ( ) duplex suites (A) 10 (B) 5 (C) 1 (D) 163. The following options do not belong to guest check-out The job content of the former waiter is (D). (A) Check the equipment and supplies in the guest room (B) Check the items left behind by the guests (C) Check the bills and to-do items (D) Check the health status of the guest room 4. The principles followed in the organizational structure of hotels in my country are (C). (A) Streamlined, efficient and practical (B) Streamlined, efficient and standardized (C) Streamlined, efficient and reasonable (D) Reasonable, standardized and efficient 5. The hotel must have a complete and strict set of (D) to ensure the normal operation of the system . (A) Work system (B) Democratic management system (C) Job responsibility system (D) Rules and regulations 6. During the ward rounds, the waiter (B) found an unextinguished cigarette butt in the ashtray. (A) Ignore it (B) It should be extinguished immediately (C) Throw it away after ward rounds (D) Should be thrown into the wastebasket 7. The guest room center must strictly implement the key sending and receiving system. When other department personnel need to enter the room to work, they should (C). (A) The foreman will open the door for him and accompany him in the room (B) Give the key to the staff to open the door himself (C) Notify the waiter to open the door and accompany him in the room as appropriate (D) Ask him to show his work ID and issue the key 8 . When the room occupancy rate is high, the waiter cleans the rooms in advance for (B). (A) Extend the room use time (B) Facilitate the room to be rented out as soon as possible (C) Extend the guest's stay (D) Slow down the frequency of use and maintain the guest room 9. For rooms reserved for evening guests, the waiter should (C). (A) Put away the bath water (B) Make tea in advance (C) Turn down the bed in advance (D) Open the door in advance 10. When tidying up the bathroom at night, the bottom of the shower curtain should be placed in the bathtub for (B). (A) Effective heat preservation (B) Prevent water splashing (C) Clean the shower curtain (D) Elegant 11. To remove bacteria and odors in the bathroom, use (C) for better results (A) General decontamination powder (B) ) Multifunctional cleaner (C) Acidic cleaner (D) Alkaline cleaner 12. The commonly used disinfection method for telephones is (C). (A) Use ultraviolet rays (B) Use high temperature heating (C) Wipe with alcohol cotton (D) Soak in medical solution 13. Which of the following statements about furniture waxing is wrong (C). (A) Waxing should be even and no omissions should be made (B) In order to maintain fresh air, waxing should be done in the off-season (C) You can pour liquid wax on the flannel and wax in the order of the furniture (D) Before waxing, you should Furniture stain removal 14. In the room where the guest is about to stay, the waiter should fill the faucet with water in advance for the purpose of (B). (A) To make it easier for guests to wash up (B) To prevent the water quality from being turbid when guests use it (C) Clean the sanitary ware for the last time (D) Check the quality of the faucet 15. Filling in the laundry list is an important part of the laundry service. The laundry list should be made by (D )fill in.

(A) The guest personally (B) The waiter (C) The waiter and the guest agree (D) The guest or the guest entrusts the waiter to sign 16. When cleaning the toilet bowl in the bathroom, you should flush it first for the purpose of (B). (A) Fast flushing (B) Wash away dirt and prepare for the next cleaning step (C) Save detergent (D) Make it smooth 17. In order to avoid the loss and damage of rental supplies, guests must fill in the rental supplies (A) . (A) Item rental form (B) Material requisition form (C) Item requisition form (D) Application report form 18. If the guest rents items for more than the time he or she is on duty, the waiter should (A). (A) Explain in the duty record book (B) Inform the waiter on the next shift (C) Ask the guest to return the rental item (D) Tell the guest to return it to the waiter on the next shift 19. Hotels provide babysitting services, generally (D) ( A) Waive service fee (B) Only charge meal fee (C) Charge outing fee (D) Charge a certain service fee 20. When an item cannot be repaired as scheduled, the waiter should (D). (A) Report to the foreman (B) Apologize to the guest (C) Make compensation (D) Explain to the guest and tell the completion time (2), True or False Question (1 point for each question, totaling 20 points) (V) 1. The hotel imposes "three lightness" requirements on waiters in order to satisfy the guests' psychological needs for peace and quiet. (V) 2. A clean and safe guest room environment is the most important physical and psychological needs of passengers in the guest room. (X) 3. Smoke alarms installed in hotel rooms can make guests feel quiet and reliable. (X) 4. Two single beds are placed in the room to form a single room. (V) 5. Hotel guest rooms should have five functions: sleeping, washing, living, writing and storage. (X) 6. Three-star hotels are comfortable and enjoyable, so the guest supplies in the room should be luxurious. (V) 7. When a guest arrives at the floor in the elevator, the waiter should block the elevator door with his hand to prevent the guest or luggage from being caught in the door. (X) 8. The specific work of laundry service is completed by the laundry room, so the floor attendants do not need to check and check. They only need to collect the clothes and hand them over to the laundry room. （ (V) 10. The laundry registration form should be filled in by the guest and verified by the waiter in person. (V) 11. Hotel supplies that guests often rent include hair dryers, hot water bottles, multi-purpose sockets, etc. (X) 12. In order to prevent fires caused by overloading electricity in guest rooms, wiring boards should not be used as rental items. (V) 13. Before the guest checks out, the room attendant should promptly check whether there is any damage or shortage of equipment and supplies in the room. (V) 14. Guest rooms should be thoroughly cleaned. (V) 15. When the waiter turns down the room, if the guest is resting, there is no need to turn down the room. (X) 16. When you enter the room to tidy up the bathroom at night, you should lay the floor towel flat at the bathroom door. (X) 17. Multifunctional cleaners are acidic and can be used to clean a variety of surfaces. (V) 18. When using toilet cleaner, it must be poured in when there is water in the toilet. (V) 19. When cleaning bathroom facilities and equipment, it is prohibited to use decontamination powder. (X) 20. Metal devices such as faucets and switches in the bathroom should be scrubbed with fine steel wire balls to make them as clean as new. 3. Short answer questions: (5 points each, 10 points total) 1. What are the tasks of the housekeeping department? (1) Cleaning, maintenance and management (2) Reception service and management (3) Control the consumption of guest room supplies (4) Ensure a peaceful environment for guests (5) Provide guest laundry services and be responsible for the washing and distribution of hotel linens and employee uniforms and custody 2. What is the connotation of hotel room cleaning? 1. The smell of the hotel rooms 2. The traces left by the previous guests 3. The attitude and work efficiency of the hotel staff 4. The maintenance of hotel equipment 5. The guest rooms are well equipped 6. The history of the hotel itself 7. Lighting 8. Room color