8 summaries of business etiquette training work

The object of the summary is the work done in the past or a certain task completed. When summarizing, we must strive to grasp the overall situation and understand the entire work process through investigation and research. Only in this way can we make a comprehensive summary. Avoid generalizing. The following is a summary of business etiquette training work that I have compiled for you. It is for reference only and I hope it can help you.

Summary of business etiquette training work 1

In today’s business etiquette training class, I really learned a lot. I used to be very ignorant about the concept of etiquette. It was vague, and it felt like it was nothing more than respecting the elderly and caring for the young. After Teacher Wang’s vivid explanation in this day’s class, I felt a sense of enlightenment.

I never thought that there would be so much emphasis on etiquette in the past, but think about it. China has been a country of etiquette since ancient times. With thousands of years of cultural precipitation and the current cultural integration of the East and the West, business etiquette is in daily life is particularly important in work and life. During the class, Teacher Wang gave a detailed explanation from our hairstyle, clothing, makeup to business etiquette standing, sitting, eyes, smiles, gestures, handshake etiquette, business card handing etiquette, and introduction etiquette, such as introducing guests to the host, and Company colleagues introduce to customers, men to women, etc. When introducing, the palms should be upward, the arms should be opened 120 degrees, and the body should be slightly leaned forward. When conducting etiquette, one must always stand in front of the guest to the right. In addition, there are conversation etiquette, seating etiquette, elevator etiquette and a series of etiquette that we use in our daily life and work. After studying, I understood the meaning of etiquette in a true sense. Etiquette is a code of conduct that shows mutual respect and kindness in interpersonal relationships and social interactions. It is a full reflection of human connotation.

From a personal point of view, excellent etiquette quality not only helps to improve personal accomplishment, but also helps to beautify ourselves and life. It is also conducive to communication with others and helps us gain better interpersonal relationships. relation.

Summary of business etiquette training work 2

Through the one-week business etiquette training, I have a new understanding and understanding of business etiquette.

In the business etiquette training, I mastered professional image building in business communication, business event etiquette, daily etiquette in business communication, business communication skills, recruitment and job application etiquette, speech etiquette, and meeting organization. Etiquette, business negotiation etiquette and cross-cultural communication etiquette.

I also learned that at its core, business etiquette is a code of conduct. In order to create a good personal and organizational image, business personnel of a company or enterprise should follow the norms or procedures to show respect and friendliness to those they interact with during business activities. It is the application and embodiment of general etiquette in business etiquette.

Business etiquette plays an important role in our interpersonal interactions and communication. From a personal point of view, it helps to improve people's self-cultivation; helps to beautify themselves and their lives; helps to promote people's social interactions and improve people's interpersonal relationships; and helps to purify social atmosphere. From a collective perspective, etiquette is an important part of corporate culture and corporate spirit, and is the main attachment point of corporate image.

In this one-week short practical training, I gained a lot. From basic walking, squatting, and standing performances, to watching and performing sitcoms on etiquette on various occasions, to exciting and intense debates on etiquette, I learned etiquette knowledge while also exercising. own reaction ability, organizational ability, planning ability and on-the-spot reaction ability. At the same time, I also had a lot of fun doing it.

Finally, I believe that "no rules, no rules". We must always standardize our behavior, improve personal cultivation, and improve personal quality!

Summary of business etiquette training work 3

The company organized employees from the sales department and customer service department to participate in Teacher Zhong business etiquette training.

Teacher Zhong used vivid interactive forms and video case analysis to let us understand the requirements for receiving guests, appropriate dress, and interpersonal communication in business interactions. After watching the lecture, I deeply realized the importance of etiquette and found that There are many areas for improvement in self-interaction.

Business etiquette may seem empty and abstract, but it is actually included in our daily work. As an employee working in a service position, I come into contact with people of different levels and accomplishments every day. These people are my customers, and they are the people I deal with in business dealings. Comparing my words and deeds in serving customers, I feel that there are many places that need to be improved. When dealing with customers, we must not only adhere to the company's principles and safeguard the company's interests, but also consider the customers' perspective, flexibly handle some small and trivial matters that have nothing to do with the principles, and provide customers with meticulous and thoughtful services as much as possible. Manage relationships well.

Proper business etiquette reflects a person's moral cultivation and a company's corporate culture. Everyone is equal, and we must respect ourselves as well as others. Respecting superiors is a bounden duty, respecting subordinates is a virtue, respecting customers is common sense, respecting colleagues is a duty, and respecting everyone is a discipline. Respecting others requires certain methods and principles. You must be good at expressing respect and friendliness to others so that they can be understood by others and form an interaction. Otherwise, unnecessary misunderstandings may occur. Generally speaking, I think that a person's elegant appearance, perfect language skills, and good personal image, showing his or her temperament and earning respect are the foundation for success in one's life and career. Therefore, if every employee in the company can learn to respect and tolerate others, and at the same time always pay attention to the way he speaks and appearance, and greet every day of life with an optimistic and enterprising image, then we can not only improve our self-image and achieve Self-esteem in life can also fully enhance the company's corporate image, create a healthy and progressive corporate culture, and promote the company's harmonious development.

At the same time, during the training process, I also understood the importance of etiquette to the team. As a team, every partner has its own importance. Sometimes a smile, a clap, and a look can all make a difference. Make him feel the warmth of the team. This is also an important criterion for testing whether a team is harmonious. Good etiquette may make a team very united, have the same goal, be willing to advance and retreat, and never give up until the goal is achieved. It can be seen that good business etiquette is important to our life and work.

Summary of Business Etiquette Training Work 4

As the publicity activities of "Civilized Etiquette" become more and more in-depth, people are becoming more and more aware of etiquette knowledge, and their understanding of professional etiquette is increasing. The demand is also getting stronger and stronger. The demand for business etiquette, which is important in professional etiquette, has also reached an unprecedented high. Whether it is a training institution or the client itself, if you want to do a good job in business etiquette training, you must first clarify two issues. The first is "What is business etiquette?", and the second is "Occasions when business etiquette is applied." What is business etiquette? Business etiquette is the etiquette norms that people apply in business situations. It is called "business" to distinguish it from the "service etiquette" of the service industry, the "government etiquette" of administrative agencies, and the "sales etiquette" of the sales industry.

Some people equate business etiquette with official etiquette. In fact, there is a big difference between the two. The so-called "official etiquette" refers to the etiquette norms applicable in the process of performing official duties. Obviously, "official etiquette" has included "business etiquette", "service etiquette", "government etiquette", "sales etiquette", etc. . For a wide range of people, the understanding of professional etiquette is still at a stage where they have only a limited understanding of it, and the information they need often comes from media propaganda. Therefore, we often do not have a very clear understanding of our own needs, and our understanding of concepts is still quite vague. But as a professional etiquette training institution and a professional etiquette trainer, it is necessary to clarify at this time, what are the real needs of customers? Before training, we have a customer demand research process.

Among the customers who took the initiative to ask for "business etiquette training needs", after a little analysis of their training purposes, training personnel, training requirements, etc., we found that: What more than 50 customers really need is not to praise the other party, but to praise. Style is a kind of courage.

Therefore, we must learn the "six don'ts" in business etiquette when it comes to communication, the "four don'ts" in dealing with guests, the "six don'ts" in workplace attire, and the "three colors" in attire. Principles, the Law of Trinity, and the Three Taboos.” Try to improve yourself as much as possible. In terms of interpersonal communication, I think business etiquette is an art. It is everywhere in business interactions. Paying attention to business etiquette is not just superficial. In fact, it is the way for a person or an enterprise to survive. the foundation. In future business interactions, you should learn etiquette well and truly use etiquette to do a good job for yourself, your team, and your company. "A journey of a thousand miles begins with a single step." From now on, we will ask ourselves to regulate ourselves.

I think learning business etiquette is actually something that will benefit people for life. Because there is no job that does not require contact with the outside world, and there is no profession that does not require dealing with people. Whenever I see or receive elegant and decent manners, I feel a sense of respect in my heart. Through study, I learned that etiquette is a reflection of a person's comprehensive quality, and it also represents a kind of morality and an image.

Summary of Business Etiquette Training Work 5

I am grateful to the company for giving us an opportunity to learn. I listened to Teacher Chen Yansiman’s class today, and I benefited a lot from it. This is very important to me. It will have a great impact on both life and work in the future. First of all, it is a matter of mentality. Mentality can determine our destiny. A good mentality can make us happy. Everyone looks at things from a different perspective. We must look at it proactively. The problem is that we all maintain a good attitude at work. Don't let little things in life affect your mood and thus affect your work. Mood is contagious. Don't let your own mood affect others, so we must maintain an optimistic attitude and face life with a smile. We also need to be confident, believe that we are unique, that we are the best, and that we can do things well. Don't be afraid to contact some tasks because you have never done them before, and be timid. Don't give up just because of a little setback. This is It is a sign of cowardice. There is a first time for everything. We must be confident and believe that we can complete the task. In this way, we not only learn knowledge, but also improve our skills. Pressure also has two sides. Moderate pressure can generate motivation in us and stimulate our potential. A life that is too comfortable will make you lose your fighting spirit, make you lazy, and achieve little. Communication is the best way to bring people closer. Only through communication can we get to know each other, understand each other better, and learn to communicate effectively. Effective communication can improve work efficiency. We must pay attention to communication at work. Some ways and details. Use polite language and choose appropriate topics that are of interest to the other party. At the same time, we must pay attention to listening and learn to sincerely praise others.

Pay attention to what you wear at work and follow the three-color principle. We should always remember that we are employees of the company. We not only express our own image, but also represent the image of the company. We Give customers a good first impression. A good impression can make communication smoother, and we must maintain a good company image. There is also telephone etiquette. Although the other party cannot see my image, they can hear my image. When we answer the phone, we must be customer-centered and treat it with an optimistic and enthusiastic attitude. As a technician, I have many opportunities to communicate with customers. If there are customer complaints or problems, how should we deal with them best? After listening to Teacher Chen’s class, I understand what aspects require special attention.

In the end, after a game, we learned to be grateful. Our parents cared about us meticulously, worried about us all the time, and raised us up through all the hard work. We must be grateful to our parents and work hard. Work, show our results to our parents, and repay our parents well.

We also have to thank Mr. Zhou for providing a stage for us to display our talents. We are destined to be together there. We should work hard and contribute our own strength to the development of the company.

Summary of business etiquette training work 6

In this training, I really learned a lot. In the past, the concept of etiquette was very vague. I felt that it was nothing more than being polite. After Luo The teacher's lectures are lively and lively, and I feel like I'm suddenly enlightened. I never thought that there would be so much emphasis on etiquette in the past, but come to think of it, China has always been a country with great etiquette. Up to now, etiquette has included many aspects of Chinese etiquette. Thousands of years of cultural accumulation can be regarded as a kind of traditional culture in China. If you want to truly learn and apply it, you still have to rely on practice. Without the teacher's explanation, I really don't understand how important business etiquette is at work, and it is not only practical at work but also important in daily life.

Mastering business etiquette simply and flexibly can make you feel at ease at work, and your normal work will not be affected by your own rudeness. It can also be used as a tool for interpersonal communication. It is said to be etiquette, but in fact it can also be said to teach us how to get along with others. It is definitely a science to tell what kind of person a person is from his behavior and habits. Some people can really see it straight away. I think Luo Teachers should be like this, not to mention absolute, but also should be eight, nine and ten. It seems that I really should practice more. Regarding speaking skills, they are also classified as etiquette. I completely agree. Not only at work, but also in life, this is also worth learning. I also understand how to speak when talking to others. To empathize, the teacher said that when encountering something, you should first tell the other person from the other person's point of view. What benefits will it bring to the other person? If you don't pay attention to it, the consequences can be imagined. Learn how to praise others in the art of speaking, just like the essence of etiquette is that I convey my good intentions to the other person in an appropriate way at the appropriate time. Most of the time, the other party will convey it back. In this way, we form a virtuous circle . Although I have only learned a little bit, I believe that as long as it is sincere praise and sincerity, it must be able to achieve the desired results.

In the class, Teacher Luo taught us everything from our hairstyle, clothing, appearance, and accessories to business etiquette, standing, sitting, eye etiquette, smile etiquette, gesture etiquette, greeting etiquette, handshake etiquette, business card etiquette, and introduction etiquette. Introduce each other. According to the principle of respecting the elders first, introduce young people to older people first; introduce people with lower status to people with higher status; introduce guests to hosts; introduce company colleagues to customers; introduce colleagues from your own company to colleagues from other companies; Introduce unofficial personnel to official personnel; introduce junior personnel to senior personnel; introduce men to women. Actions during introduction: Palms upward, you should generally stand during introduction, except for the elderly and ladies under special circumstances. You do not need to stand up at banquets or talks, just smile and nod. In addition, there are conversation etiquette, seating etiquette, elevator etiquette, and marching etiquette.

After taking this course, I feel like I suddenly have confidence, because I feel that I have found a way to improve myself. I have to learn to do things proactively. I have a choice about what I want to be. The rights of such people, I think these must start from what the teacher said to establish a habit, slowly develop the habit that I feel is useful to me, and truly integrate it into my life, becoming like eating and sleeping. , become a part of my life.

Summary of Business Etiquette Training Work 7

As an assistant, you will inevitably encounter uninvited guests, which will always affect your work. So, how can we effectively deal with uninvited guests so that they show our politeness without affecting our work?

Uninvited guests may be customers or colleagues. We need to take different measures based on their different identities.

The first is the leader’s superiors or customers. You should warmly invite them to take a seat in the reception room and pour them a cup of tea. You can say "Wait a moment, I'll see if __× is here", and tell the leader immediately, and then receive and arrange according to the leader's instructions. .

The second is the leader’s relatives and friends. Invite them to take a seat in the reception room, notify the leader immediately, and then receive them according to the leader's instructions.

The third is the managers within the company. If they say there is something urgent and they need to see the leader, you should never make any excuses at this time. You should report it immediately to avoid delays.

The fourth is the salesman. We may encounter this type of people the most. At this time, you have to ask them to wait and then call the relevant department. If the relevant departments are interested or have an appointment in advance, they should be guided there.

If those salesmen insist on meeting the leader, there are two possibilities. One is that he actually has an appointment with the leader, and the other is that he has never made an appointment. He just thinks that meeting the leader may be more beneficial to his sales work, and does not want to consider whether it will delay other people's work (most of them are like this). At this time, there is no need to refuse with a black face. You can tactfully ask them to keep the materials and ask the leader to review them later. If the leader is interested, he will take the initiative to contact them in time.

The fifth is customers. Some of the problems faced by customers are very simple and can be solved without the need for leaders to come forward. Therefore, as an assistant, you must show your instinct to "share leadership work" at this time. You can introduce them to the head of the relevant department or relevant personnel for negotiation. You should contact him first and then give him the name and location of the department. If it’s hard to find, it’s best to guide guests there.

Sixth, other uninvited guests. In this case, you must first ask the other party to provide basic information such as name, unit, purpose of visit, etc., and then ask the leader for instructions. The leader will decide whether to meet.

It can be seen that the basic way to deal with uninvited guests is to "ask for instructions" more often and not to make arbitrary decisions. If you accidentally offend the company's major customers or offend the leader's personal relationship, you will not be able to do so. It's necessary.

Summary of Business Etiquette Training Work 8

There are often situations in life where people give gifts but you cannot accept them, or it is inconvenient to accept them, especially in business work, then What should we do? In fact, we should pay attention to propriety and etiquette when refusing to accept gifts.

First, tell the truth politely. The recipient should use tactful and polite language to hint to the giver that he is unable to accept the gift. For example, when the other party gives you a mobile phone as a gift, you can tell him: "I already have one, thank you." When a man gives dance tickets to a girl and the other party intends to refuse, he can say: "Tonight my boyfriend will give you a mobile phone." My friend also wants to ask me to dance, and we already have an appointment.”

The second is to state the reason directly, that is, to explain to the giver why it is difficult for him to do so. Reasons for accepting gifts. This method is especially applicable when refusing gifts in official interactions. For example, when rejecting a large amount of cash given by others, you can say: "We have regulations and accepting cash gifts will be treated as bribery." If it is a more expensive gift, you can say: "According to relevant regulations, this gift you gave me Things must be registered and handed over, so don’t waste money. I will do my best to handle the matter.”

At the same time, in terms of refusal, you can not only refuse in person, but also return it afterwards. Sometimes, rejecting a gift from others, if done in public, will often make the recipient speechless and the giver extremely embarrassed. In this case, the post-refund method can be used to deal with it. But you must be careful not to damage the packaging. If it includes some perishable food, don't send it back, or buy some fresh food and send it back, or give it back with a gift of comparable value. But it should be noted that the gift should be sent back on the same day afterwards, and should not be delayed for too long.

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