Traditional Culture Encyclopedia - Hotel reservation - What indicators do the four dimensions of kpi correspond to?

What indicators do the four dimensions of kpi correspond to?

What KPI indicators do you mean by the four dimensions of BSC? This depends on the specific assessment object. I made an assessment plan for the hotel customer service manager, as follows:

The table was too big, so it was compressed. There are several columns behind, such as weight, performance target value, grading standard and score, so I won't show them. I hope to give you a reference.