Traditional Culture Encyclopedia - Hotel reservation - What is the red line of hotel reception quality?
What is the red line of hotel reception quality?
The quality red line stipulates:
1. Use room linen for cleaning;
2. The linen has never changed a guest, and the cup has disinfected a guest;
3. The rags are not classified;
4. Mineral water bottle/beverage bottle reagent;
5. Employees (including the store manager) did not wear tooling according to the standard when on duty;
6. According to the store brand spot check on the front desk, guest room practices and the implementation of 6T, the spot check score rate did not reach 70%;
7. 100% implement the hotel food safety management system;
8. The variety of breakfast is less than 2/3 of the brand standard, and the breakfast is delayed or received more than half an hour in advance; 9. In any case, the wall/ceiling damage and stains of 2/3 or more rooms in the spot check exceed 0.1m..
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