Does the advertising law stipulate that hotel reservations can be cancelled free of charge within 15 minutes?

Each platform requires different regulations. If the merchant does not cancel within the agreement, the consumer can go to the relevant department to complain. Consumer complaints refer to written or oral objections, protests, claims and requests to solve problems caused by consumer disputes with operators when consumers buy or use goods or receive services for daily consumption. When accepting consumer complaints, consumer associations shall follow the principle of giving priority to regional jurisdiction and giving priority to hierarchical jurisdiction:

(1) Complaints against consumers shall be handled by the county-level consumer association or its subordinate branch where the defendant is located; Where the defendant's location is inconsistent with his habitual residence, it shall be handled by the county-level consumer association or its subordinate branch in his habitual residence.

(2) If the case involves two or more county-level jurisdictions, it shall be handled by a consumer association with the same name at the next higher level (municipal or provincial level).

(three) the case involves two listed consumer associations, which shall be handled by the Provincial Consumers Association; The provincial consumer association may entrust any consumer association within its jurisdiction to handle the complaints that have been accepted.

(4) Letters and online complaint cases received by provincial consumers' associations can be directly transferred to local consumers' associations, and major and difficult complaint cases can be directly accepted.

(5) If a foreign consumer complains about a domestic business operator, it shall be handled by the consumer association at the county level where the respondent is located; Disputes arising from consumers' consumption in Shanghai, Jiangsu, Hong Kong and Macao in the province may be complained to the consumers' association where the consumers are located.

Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests Article 34 Disputes over consumer rights and interests between consumers and business operators can be resolved through the following channels:

Negotiate with the operator.

Request consumers' associations or other mediation organizations established according to law to mediate.

Complain to the relevant administrative department.

According to the arbitration agreement reached with the operator, apply to an arbitration institution for arbitration.

Bring a lawsuit to the people's court.