#Start to Keep a Diary#797 Do a good job in catering at the destination resort hotel

Monday, April 8, Shimei Bay, Wanning

Woke up naturally at 7 o'clock. Although the room is right on the beach, the soundproofing is good, you can see the sea, and it's so quiet that you can't hear the waves. Opening the curtains, the scenery outside is beautiful. If it were not for work, sleeping peacefully in such an environment for a few days would surely be a paradise-like life.

I have seen many sanatoriums on different seashores. I didn’t know why sanatoriums were built on the seaside or in scenic spots. Later I found out that such places have good air, lots of negative oxygen ions, good sleep, and good health. Entering a state of relaxation and therefore good for the body. I had a very comfortable sleep last night. I woke up in the morning and went to the beach for a walk. It was refreshing to walk on the soft sand and enjoy the sea breeze.

Liu Yan accompanied me for breakfast, eating a plate of vegetable leaves and a bowl of pickled noodles. Pickled noodles are directly called Hainan noodles by Hainanese. It is a Hainan specialty. The bowl for breakfast is not large and can be finished in a few mouthfuls.

Liu Yan let me try another bowl of Wanning Houan Noodles. Hou'an noodles are one of Hainan's famous snacks. They are named after they are produced in Hou'an Town, Wanning. Mainly include pork bones, rice intestines, large intestines, pig offal, etc.

Drink tea and chat after dinner. When I met Liu Yan at the Westin Haitang Bay Sanya at the beginning of last year, she told me that she was going to be the general manager of Le Méridien Shimei Bay. At that time, I thought Le Méridien Shimei Bay was a new hotel. After arriving, I realized that this hotel has been there for ten years. There are some scenes that I seem to have seen before. Liu Yan told me that many scenes in "If You Are the One 2" were filmed here, so no wonder they are familiar. The movie was released in 2010, so the hotel is already 10 years old. Time really flies by. I know very little about Hainan. I used to go to Sanya and Haikou, and I have never been to other cities and counties. This time I finally left Sanya and went to a new place. Although it was a bit far from the airport, it was quiet and the beach was exclusive. Liu Yan said that this is the best beach in Hainan, with a large area, fine sand and blue water.

I like it here, you can see the sea while lying on the bed.

Chatting with Liu Yan, we talked about the catering issues at the destination resort hotel. Due to the influence of the off-peak and peak seasons, the passenger flow here is very unstable. There are many people on holidays and fewer people on weekdays. The changes in catering It is also relatively frequent, and it is difficult to maintain consistency in quality and features. Compared with Sanya, the distance from the airport and the lack of surrounding consumption are also practical problems faced by the hotel. Although the environment and room prices have certain advantages, how to do a good job in catering to retain and attract customers is a very important topic. Since guests come here for a relaxing vacation and away from the hustle and bustle of the city, food is an important factor in attracting guests. With the improvement of living standards, people's requirements for the quality of travel content are also upgrading. The environment of the destination is important, and the food at the destination is gradually increasing in importance. How should such a hotel provide good catering services? Specifically, whether the menu composition should have characteristics. It should not only have local characteristics (to satisfy the curiosity of guests to try new things), but also make the food smooth and comfortable (to satisfy the taste habits of guests), and also make it easy to feel like a resort hotel. The atmosphere and the quality of luxury hotels are issues that hotel managers urgently need to solve. Obviously it cannot be a conventional hotel solution. Analysis of guests (residence place, age group, taste habits, etc.), novelty and seasonality of local ingredients, combination of selection of foreign ingredients and local flavor, and trendy presentation of dishes , the composition of the chef team and the training of the front office, etc., are all things that hotel managers and catering teams need to seriously consider. If these problems can be well solved, it may be a way for destination resort hotels to break through in terms of catering and business operations. Among them, the introduction of non-hotel thinking modes of external forces may be a catfish that stirs up the lukewarm water.

The scene from "If You Are the One 2" was placed on our dinner table

Sunset at Shimei Bay

Have a bowl of chicken soup

Eat Silver cod

Night falls and the sea breeze blows